• Contact warm leads from a list of current store owners or POS customers. • Schedule or warm-transfer qualified conversations to US Merchant Specialists. • Support the transition or adoption of the new service provider. • Serve as the first line of defense for basic customer questions. • Track call outcomes accurately in the CRM. • Call assigned store owners/customers from provided lead lists. • Handle basic first-line questions using approved scripts and FAQs. • Identify whether the customer is ready to speak with a Merchant Specialist. • Warm-transfer qualified customers to US-based Merchant Specialists. • Schedule follow-up calls when a live transfer is not possible. • Accurately document call outcomes, objections, transfer results, and follow-up needs in the CRM. • Participate in weekly tracking and performance reviews. • Escalate recurring questions, objections, or customer confusion to the campaign lead.

Role Description We're seeking a highly motivated Appointment Coordinator with a passion for driving results and exceeding targets! In this full-time, remote position, you’ll be responsible for generating sales opportunities, engaging potential clients over the phone, and converting leads into loyal customers. Providing excellent customer service will be key to building lasting relationships with our customers. - Convert Leads into Loyal Customers: Engage with prospects to turn them into satisfied, repeat customers. - Respond to Inquiries: Answer incoming calls and handle customer inquiries promptly and professionally. - Follow Up with Customers: Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement. - Provide Excellent Customer Service: Assist customers via phone, text, and email, and accurately record their information in our systems. - Update Customer Data: Track and update customer information throughout the sales funnel to ensure accurate and effective management. - Be On Camera: Record and send personalized video messages to customers. Qualifications - You enjoy working 100% remote. - You have a dedicated and quiet workspace at home. - You have a reliable high-speed internet connection. - You have a strong desire to advance and grow in your sales career. - You are interested in AI and using it to maximize your skills on the job. - You are punctual and reliable. - You are comfortable learning and using various software platforms, including Salesforce, Dialpad, and Hatch. - You are available to work on weekends. - You possess strong communication and interpersonal skills. - You enjoy working in a fast-paced, team environment. - You have a high attention to detail in data entry and customer interactions. - You have the ability to handle multiple tasks and work under pressure. - You have a high school diploma or equivalent required; degree preferred. - You are able to use a computer for extended periods. Requirements - Shifts vary weekly and all hours are Pacific Time: 37 - 40 hours work week in 5 shifts that fluctuate each week. - Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm. - Weekdays: The latest shift starts at 10:45am and ends at 7:15pm. - Weekends: 8:45am to 5:15pm. - Compensation: $17.75 per hour + bonuses (the average would be $50k+ to start). - Paid Bi-Monthly. - Stipend for internet provided. Benefits - 8 paid holidays per year. - Eligible to accrue 80 vacation hours per year. - 40 hours sick time per year. - Eligible to participate in the company 401(k) after 90 days! - Medical insurance: Company contributes 50% of the base plan premium. - A wide variety of additional benefits available through our ADP cafeteria plan, including dental, vision, life insurance, HSA, FSA, and more. - Positive and inclusive work culture with real career development opportunities. - Equipment provided. Company Description Shugarman’s Bath is a family-owned and operated company, founded by a father and his three sons, built on the values of Quality, Integrity, Growth, and Heart. We provide top-notch bathroom remodeling, specializing in shower and bath transformations across San Diego, Orange County, and beyond. - Voted “Best Kitchen & Bath Remodeler” by the Union Tribune four consecutive years (2022-2025). - Recognized in the Top 500 Remodeler nationally. - The fastest-growing bathroom remodeling company in Southern California. - A team that actually likes each other (follow us on Instagram @shugarmansbath).

• Make high-volume outbound calls to introduce prospective B2B clients to our new corporate publication opportunities. • Deliver engaging sales pitches, qualify prospects, and generate interest in new publication launches. • Schedule qualified appointments for our Sales Guardians to ensure accurate calendars and smooth handoffs. • Consistently meet or exceed outbound calling and appointment-setting goals. • Maintain accurate CRM records of prospect interactions, appointments, and sales activity.

Role Description As our new Part-Time Appointment Setter, you'll play a key role in launching new corporate publications and helping drive their success from day one. In this fast-paced, high-volume role, you'll connect with B2B prospects through outbound cold calls, introduce them to our newest publication opportunities, and spark interest with potential advertisers. - Identify qualified prospects, confirm they're a good fit, and schedule high-quality appointments for our Sales Guardians to close. - Make high-volume outbound calls to introduce prospective B2B clients to our new corporate publication opportunities. - Deliver engaging sales pitches, qualify prospects, and generate interest in new publication launches. - Schedule qualified appointments for our Sales Guardians to ensure accurate calendars and smooth handoffs. - Consistently meet or exceed outbound calling and appointment-setting goals. - Maintain accurate CRM records of prospect interactions, appointments, and sales activity. Qualifications - Experience with high-volume B2B outbound cold calling and a passion for connecting with prospects by phone. - Resilient, motivated, and energized by achieving activity and appointment-setting goals. - Strong verbal communication skills, with the ability to quickly build interest and communicate value. - Skilled at qualifying prospects to identify high-quality opportunities for the sales team. - Highly organized, with strong attention to detail and accurate CRM documentation. - Able to follow established processes, quality standards, and lead management guidelines consistently. - Experience using CRM and sales tools such as HubSpot, Outreach, or similar dialer and cadence platforms. - Comfortable managing scheduling tools like Calendly and Google Calendar. - Familiar with communication and productivity tools, including Slack and Google Workspace (Gmail, Docs, Sheets). Requirements - 1+ years of experience in high-volume cold calling, telemarketing, or appointment setting. - Proven ability to meet activity goals and sales targets with measurable results. - Motivated by a goal-oriented, bonus-driven environment and earning potential. - Experience connecting with and scheduling meetings for local business owners or SMB decision-makers. - Familiarity with media, advertising, print, digital, or local sponsorship sales is a plus. - Experience supporting sales teams by providing qualified leads and ensuring smooth meeting handoffs. - Comfortable working remotely in a performance-driven environment with KPIs and quality standards. Benefits - Access to a licensed nutritionist to support your health and wellness goals. - Employee Assistance Program (EAP) with complimentary mental health resources and additional support services. - 401(k) plan with a company match to help secure your financial future. - Financial planning services to guide you in achieving your financial goals. - Pet care insurance and discounts to help support your pets’ health and wellbeing. - The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.