Responsibilities: - Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Title: Partner Success Specialist - Pacific Region Location: US, Remote Job Description: Full time job requisition id JR05464 At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates’ products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist partners with internal team members to provide best-in-class service to our educators. Location: We are seeking to hire a candidate who will work remotely, and will support Pacific Standard hours. The impact you’ll have: - Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations - Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program - Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators - Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform - Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success - Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements - Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators - Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts - Support territory pilot strategy with new and existing users to achieve a strong conversion rate - Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations Who we’re looking for: - You have an Associate’s Degree or equivalent experience - You have 1 year or more experience in customer service, sales, or teaching (or a combination) - You have a combination of education and experience that proves competency in the requirements of the role - You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) - You have strong listening and communication skills – both oral and written - You have strong interpersonal and customer centric skills – build trust and dependability - You are an ongoing learner – able to learn and incorporate new and complex concepts quickly - You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment - You possess a high attention to detail and ability to follow complicated directions - You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines - You demonstrate integrity, ethical standards, and a professional demeanor - You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance - You feel comfortable in a fast-paced environment - You exhibit excellent problem solving and analytical capability Preferred, but not required: - Bachelor’s Degree in Education or Marketing/Business - 2 years or more experience in customer service, sales, or teaching (or a combination) - Previous experience as a K-12 Educator, in Education Sales, or in Customer Management Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings. Compensation: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. Salary range for this role: $43,375 - $70,875 The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

Role Description Visit.org is looking for a passionate and ambitious Customer Success Manager based in Japan to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This is a remote, Japan-based 20-hour/week contract position that requires working hours between 9:00 AM to 6:00 PM EST. Responsibilities - Strategically manage and nurture accounts to drive account growth and increase service utilization. - Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. - Support and/or lead the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team. Qualifications - 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role. - Experience working in a fast-paced startup environment, particularly enterprise SaaS. - Fluency in demonstrating value through customer stories, data, and unique insights. - Strong organizational skills and the ability to create structure in ambiguous situations. - Detail-oriented while maintaining the ability to drive towards overarching goals. - Ability to learn quickly and grasp different processes and/or systems. - Excellent written, verbal, and presentation communication and interpersonal skills. - A team player who can foster relationships and communicate effectively across departments. - Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others. - A true desire to satisfy the needs of our clients. - Passion for our mission and the desire to make an impact in the world through technology. Benefits - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more!

Role Description The Customer Success Manager (CSM) is passionate about understanding our customers and partners to make them successful through extraordinary levels of service. The CSM will work independently and cross-functionally to address any satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer or partner in their portfolio successful and committed to EDB through a trusted advisor relationship. - Responsible for owning the relationship within their portfolio of accounts. - Hyper-focused on customer retention, providing technical product guidance, strategic business value and insights. - Driving adoption and trust, and identifying opportunities to further drive value across our customers’ business. - Requires exceptional tenacity, analytical prowess, strategy, service, leadership, and an innate passion for delighting our customers. Qualifications - 5-10+ years of experience in account management, solution engineering or client services in the context of enterprise technology. - Experience managing multi-million dollar portfolios of recurring revenue. - Outstanding oral and written communication skills. - Inspiring presentation and public speaking experience (executive level audience). - Impeccable attention to detail, highly organized, with an absolute focus on quality of work. - Ability to communicate value add at all levels internally and externally. - Strong management and business skills required. - Bachelor degree; MS or MBA optional. Requirements - Technology Account Management. - Deep customer relationship building. - Database deployment and business models. - Strategic partner engagement (Systems Integrators, Distributors, Resellers). - Strategic business/technology leadership discussions. - Program management. - Project management. - Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2). - Good understanding of Relational database concepts. - Software installation & software troubleshooting experience. Responsibilities - Provide strategic guidance to drive forward your account’s priorities and business goals. - Ownership and accountability for ensuring customer growth, customer satisfaction and contract renewals within the assigned customer portfolio. - Develop strong relationships with all key decision makers and influencers, including executive sponsors and partner contacts at various levels. - Identify, influence, develop, and realize new opportunities for expanding your customer’s business volume. - Translate results into actionable strategic and commercial outcomes. - Uncover any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks. - Choreograph other domain experts to deliver the outcomes of the account plan you are responsible for building and maintaining for each account. - Collaborate effectively with internal and external colleagues to build a best-in-class customer experience. - Take ownership of all direct communication and resolve escalations. - Listen to customers carefully and truly understand customers’ strategic priorities, KPIs, growth initiatives, key business issues and opportunities. - Ensure increasing user adoption of EDB platform by implementing best practices and providing technical guidance on product optimization. - Serve as the liaison between product management and the customer with a focus on feature collaboration and communicating the EDB roadmap. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026.