Role Description Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team. This is an exciting opportunity for a commercially minded professional who thrives on building long-term client partnerships, driving retention, and identifying growth opportunities within existing accounts. The successful candidate will take ownership of the full client lifecycle, from onboarding and training through to renewals and account expansion, while helping healthcare providers maximise value from innovative medical technology solutions. This role is ideal for someone who is competitive, proactive, highly organised, and passionate about delivering exceptional client experiences in a fast-paced and growing environment. Key Responsibilities - Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities. - Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes. - Facilitate device deployment and guide healthcare providers through setup and training requirements. - Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment. - Identify opportunities to expand existing accounts and increase customer lifetime value. - Drive subscription renewals and support ongoing revenue growth initiatives. - Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues. - Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes. - Maintain accurate client records and activity tracking within CRM systems. - Monitor account performance metrics and proactively address potential churn risks. Qualifications - Minimum of 2 years' experience in account management, client success, sales, customer success, or project management roles. - Demonstrated success in managing client relationships and achieving retention and growth targets. - Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous. - Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV). - Experience using CRM platforms such as Salesforce, Monday.com, or similar systems. - Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers. - Strong organisational and time management skills with the ability to manage multiple accounts simultaneously. - Commercially minded with the ability to identify and convert growth opportunities within existing accounts. - Passion for healthcare innovation and technology. Advantageous Experience - Previous experience within the medical device industry. - Exposure to orthopaedics, chiropractic care, physiotherapy, or related healthcare environments. - Experience supporting healthcare practices or medical centres. Who Should Apply? - Highly motivated and results-driven. - Competitive and ambitious, while maintaining a consultative approach to client relationships. - Independent and proactive problem solvers. - Passionate about delivering outstanding customer experiences. - Interested in working within a fast-growing healthcare technology environment. Required Qualifications - 0–3 years of customer-facing experience (e.g., sales, support, onboarding, or similar roles). Key Skills - Strong organizational abilities with the capacity to multitask and manage time effectively. - Excellent verbal and written communication skills, with the ability to inspire and engage others. - A genuine passion for educating and empowering customers, ensuring they have the tools and knowledge to succeed. - Experience within the medical device industry is advantageous but not required.

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. • Build and maintain executive-level and operational relationships with key stakeholders. • Lead strategic account reviews, health checks, and planning sessions aligned to customer goals. • Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes. • Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities. • Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies. • Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

Responsibilities: - Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Title: Partner Success Specialist - Pacific Region Location: US, Remote Job Description: Full time job requisition id JR05464 At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates’ products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist partners with internal team members to provide best-in-class service to our educators. Location: We are seeking to hire a candidate who will work remotely, and will support Pacific Standard hours. The impact you’ll have: - Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations - Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program - Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators - Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform - Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success - Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements - Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators - Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts - Support territory pilot strategy with new and existing users to achieve a strong conversion rate - Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations Who we’re looking for: - You have an Associate’s Degree or equivalent experience - You have 1 year or more experience in customer service, sales, or teaching (or a combination) - You have a combination of education and experience that proves competency in the requirements of the role - You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) - You have strong listening and communication skills – both oral and written - You have strong interpersonal and customer centric skills – build trust and dependability - You are an ongoing learner – able to learn and incorporate new and complex concepts quickly - You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment - You possess a high attention to detail and ability to follow complicated directions - You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines - You demonstrate integrity, ethical standards, and a professional demeanor - You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance - You feel comfortable in a fast-paced environment - You exhibit excellent problem solving and analytical capability Preferred, but not required: - Bachelor’s Degree in Education or Marketing/Business - 2 years or more experience in customer service, sales, or teaching (or a combination) - Previous experience as a K-12 Educator, in Education Sales, or in Customer Management Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings. Compensation: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. Salary range for this role: $43,375 - $70,875 The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.