• Serve as the first point of contact for support requests via ticketing system, email, or chat • Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries • Document incidents, track resolution progress, and communicate updates to stakeholders • Escalate complex issues to Tier 2/3 support or engineering teams with clear, detailed context • Monitor system alerts and flag potential problems before they escalate • Maintain and improve knowledge base articles, FAQs, and user documentation to reduce recurring issues • Support end users navigating VA.gov features and tools

Role Description We are currently hiring a Dutch-speaking Customer Support Representative for our prestigious international client in the hospitality sector. This position is designed for new entrants to the job market. No prior professional experience is required. You will receive structured and fully paid training during the initial two months on-site in Greece. After completing the training period, you will transition to a fully remote position, working from anywhere within Greece. This is an ideal opportunity for candidates seeking international exposure, career stability, and long-term remote flexibility. Key Responsibilities - Provide customer support in Dutch via phone, email, and chat - Assist with hotel reservations, booking modifications, and general inquiries - Deliver clear, accurate, and customer-focused solutions - Maintain professional communication standards - Document customer interactions accurately in internal systems - Ensure compliance with company procedures and service quality standards Qualifications - Fluent Dutch (C1 level) - English at B2 level - Strong communication and interpersonal skills - Basic computer literacy - Positive, solution-oriented attitude - Willingness to relocate to Greece for the initial two-month training period - Flexibility to work in shifts if required Requirements - No previous customer service experience is required. The paid training program will equip you with all necessary tools and knowledge to succeed in the role. Benefits - Competitive salary aligned with the Greek market - Fully paid relocation package - Accommodation support during relocation - Travel expenses covered - Administrative assistance for settling in Greece - Paid on-site training - Remote work flexibility after training - Stable long-term contract - International working environment within the hospitality industry - Career development opportunities

Role Description We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud-first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization. Key Responsibilities - Provide Tier 1–2 technical support for hardware, software, and network issues. - Troubleshoot endpoints, applications, and collaboration tools. - Escalate complex issues appropriately to senior team members or specialist support teams. - Install, configure, and maintain hardware and software. - Support Microsoft 365 services, including Exchange, Teams, and SharePoint. - Manage user accounts, permissions, and access controls. - Support Azure resources and cloud services. - Monitor system performance, availability, and service health. - Assist with backup, recovery, and disaster recovery processes. - Monitor and respond to EDR/XDR alerts. - Support phishing response, endpoint security, and access protection controls. - Assist with audits, policy compliance, and security best practices. - Automate routine administrative tasks using PowerShell or similar tools. - Identify opportunities to improve operational efficiency and user experience. - Maintain accurate system, process, and support documentation. - Track IT assets, device configurations, and lifecycle information. - Support the joiners and leavers process, ensuring timely setup and removal of access. - Provision and deprovision user accounts, devices, and business system access. Qualifications - Solid understanding of Windows operating systems and networking fundamentals. - Basic knowledge of Azure and modern cloud administration concepts. - Strong troubleshooting and problem-solving skills. - Clear written and verbal communication skills. Requirements - Must be willing to work in US or UK shift hours. Benefits - All your information will be kept confidential according to EEO guidelines.

• Process energy incentive applications, reviewing for eligibility. • Provide inbound and outbound support to applicants and program participants via phone and online chat • Perform back-office processing in support of utility clients and their customers • Achieve daily, weekly, and monthly performance metrics and quality standards • Maintain confidentiality of client and customer information • Perform data-intensive tasks accurately while meeting deadlines • Adapt quickly to process changes and contribute to team problem-solving efforts