Role Description Ready for a lifestyle change without giving up career stability? We are currently looking for Dutch-speaking Customer Support Agents for an international company in the hospitality sector, with the opportunity to live and work from Greece. - Support customers via phone, email, and chat - Assist with reservations and account-related questions - Deliver professional and solution-oriented customer service - Work with an international team in a modern environment Qualifications - Fluent Dutch - Good English level (B2) - EU passport - Strong communication and problem-solving skills - Availability to relocate to Greece Requirements - Competitive salary package - Paid relocation support - Accommodation upon arrival - Paid training - Long-term career opportunities - International and supportive environment Benefits - Better weather and work-life balance - An international working environment - A stable full-time position abroad - A new experience without complicated relocation processes

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. • Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. • Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. • Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. • Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. • Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets. • Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners. • CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts. • Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day. • Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Swedish-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Key Responsibilities - Handle customer inquiries for Swedish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Swedish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More..