• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. • Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. • Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. • Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. • Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. • Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets. • Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners. • CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts. • Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day. • Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Swedish-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Key Responsibilities - Handle customer inquiries for Swedish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Swedish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More..

Role Description We are currently hiring a Slovak-speaking Customer Support Representative for our prestigious international client in the hospitality sector. This opportunity is designed for new entrants to the job market. No prior experience is required, as you will receive structured and fully paid training. This role is ideal for candidates seeking international experience, stable employment, and long-term remote flexibility. - Provide customer support in Slovak via phone, email, and chat - Assist customers with reservations, booking changes, and general inquiries - Deliver accurate, professional, and customer-focused solutions - Maintain high service standards and customer satisfaction - Document interactions correctly in internal systems - Follow internal procedures and quality guidelines Qualifications - Fluent Slovak (C1 level) - English at B2 level - Strong communication skills - Basic computer literacy - Positive and service-oriented mindset - Willingness to relocate to Greece - Flexibility to work in shifts if required Requirements - No previous customer service experience is required. The paid training program will provide all necessary knowledge and tools to perform successfully. Benefits - Competitive salary aligned with the Greek market - Fully paid relocation package - Accommodation support during relocation - Travel expenses covered - Administrative assistance for settling in Greece - Paid on-site training - Remote work from anywhere in Greece - Stable long-term employment contract - International working environment - Career growth opportunities