Role Description Are you a fluent Norwegian speaker with a passion for helping customers? Join our team as a Norwegian-Speaking Customer Service Agent supporting Canon, one of the world's leading imaging and technology brands. This is a fully remote opportunity based in Greece, offering you the flexibility to work from home while delivering customer support to Norwegian-speaking customers. As a Customer Service Agent, you will be the first point of contact for customers, assisting them with: - Product inquiries - Troubleshooting - Order-related questions - General support You'll receive comprehensive training and ongoing development to help you succeed in your role. Qualifications - C1/C2 level of Norwegian, both written and verbal - High level of English - Native language and nationality must be clearly listed in your C.V. and/or Cover Letter - Valid EU passport - Must be either living in Greece or willing to relocate Requirements - Living in Greece or willing to relocate (relocation package available) Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...

• Ensure revenue enablement tools are correctly provisioned and supported (users, permissions, groups, licenses) in line with documented SOPs • Keep request intake organized with clear status and timely responses • Execute tasks associated with core tech stack. • Execute routine hygiene and publish/maintenance tasks using documented SOPs • Monitor support channels (e.g., Slack support channels) and the Notion request form. • Log each request in Notion • Maintain clear request status from intake through closure; provide timely updates. • Escalate items outside SOPs or requiring approvals per the escalation guidelines. • Submit and track vendor/IT tickets when needed; maintain a simple ticket log (status/ETA/impact) and document resolutions for repeat issues. • Provision new users across core tools (Salesloft, Gong, Seismic, Leadbeam, Sales Nav, and Sendoso) • Maintain roles/groups/permissions where allowed; keep team structure aligned (team swaps, vertical/segment changes). • Offboard users by removing access and deactivating profiles per SOP and within SLA. • Maintain license inventory (assigned vs. available) and report license needs to the Rev Enablement owner. • Run monthly usage audits in core tools and share findings with stakeholders. • Assign new hire learning paths/training where defined. • Send reminders for incomplete lessons. • Maintain content hygiene as assigned (naming conventions, tags, archiving/retiring per direction). • Create Groups & Smart Groups • Assign phone numbers and SMS capabilities as needed; support international number requests. • Upload approved content and maintain naming conventions. • Audit low-performing or rarely used cadences and share a summary; deactivate/archive only when instructed. • Add keyword trackers as assigned. • Input pre-written Smart Tracker / scorecard prompt content • Post enablement updates to Slack using provided templates; schedule messages when requested.

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Support invoicing reconciliation and purchase order administration • Vendor platform management and compliance • Support GTM team with critical client meetings and feedback • Facilitate non-conformities and ensure corrective actions • Support customer onboarding and training • Work closely with sales, marketing, and product teams • Collaborate with technical support to resolve issues • Maintain processes to monitor customer success metrics

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools) • Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations • Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on • Communicating customer needs and feedback to other internal teams through the customer listening program • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties • Support customer onboarding and setup • Facilitate ongoing customer training when needed • Collaborate with sales, marketing, and product teams to align customer expectations and deliver a seamless experience • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance • Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements • Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)