• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Support invoicing reconciliation and purchase order administration • Vendor platform management and compliance • Support GTM team with critical client meetings and feedback • Facilitate non-conformities and ensure corrective actions • Support customer onboarding and training • Work closely with sales, marketing, and product teams • Collaborate with technical support to resolve issues • Maintain processes to monitor customer success metrics

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools) • Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations • Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on • Communicating customer needs and feedback to other internal teams through the customer listening program • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties • Support customer onboarding and setup • Facilitate ongoing customer training when needed • Collaborate with sales, marketing, and product teams to align customer expectations and deliver a seamless experience • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance • Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements • Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Help manage Purchase Orders and invoicing reconciliation • Support Commercial and marketing activities with EMEA accounts • Facilitate customer onboarding and training • Collaborate with sales, marketing, and product teams • Support customer metrics and reporting

Role Description Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements. Key Responsibilities - Handle customer inquiries in Italian via phone, email, and online channels - Provide accurate information related to products or services - Resolve issues following established procedures and service guidelines - Log customer interactions and outcomes in internal systems - Meet quality standards and productivity objectives - Escalate cases when resolution cannot be achieved at first level Qualifications - Fluent written and spoken Italian - Working knowledge of English (level B2) - Previous experience not required; full training provided - Comfortable using computers and internal tools - Clear communication and problem-solving skills - Ability to work independently in a remote environment - Willingness to relocate and reside in Greece Requirements - Remote position (must be based in Greece) - Relocation required – paid relocation package provided - Full-time contract - Languages required: Italian (fluent or native), English (intermediate level) Benefits - Full-time employment contract - Paid training - Remote work arrangement from Greece - Paid relocation package - Employment benefits in accordance with local legislation Equal Opportunity Statement All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.