• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools) • Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations • Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on • Communicating customer needs and feedback to other internal teams through the customer listening program • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties • Support customer onboarding and setup • Facilitate ongoing customer training when needed • Collaborate with sales, marketing, and product teams to align customer expectations and deliver a seamless experience • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance • Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements • Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Help manage Purchase Orders and invoicing reconciliation • Support Commercial and marketing activities with EMEA accounts • Facilitate customer onboarding and training • Collaborate with sales, marketing, and product teams • Support customer metrics and reporting

Role Description Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements. Key Responsibilities - Handle customer inquiries in Italian via phone, email, and online channels - Provide accurate information related to products or services - Resolve issues following established procedures and service guidelines - Log customer interactions and outcomes in internal systems - Meet quality standards and productivity objectives - Escalate cases when resolution cannot be achieved at first level Qualifications - Fluent written and spoken Italian - Working knowledge of English (level B2) - Previous experience not required; full training provided - Comfortable using computers and internal tools - Clear communication and problem-solving skills - Ability to work independently in a remote environment - Willingness to relocate and reside in Greece Requirements - Remote position (must be based in Greece) - Relocation required – paid relocation package provided - Full-time contract - Languages required: Italian (fluent or native), English (intermediate level) Benefits - Full-time employment contract - Paid training - Remote work arrangement from Greece - Paid relocation package - Employment benefits in accordance with local legislation Equal Opportunity Statement All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.

Role Description Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. As a Customer Support Team Leader your purpose will be to oversee a team of advisors who provide support to our customers through different tools such as chat, calls and emails. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes. - Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. - Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. - Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. - Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. - Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. - Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures. Qualifications - Minimum 3 years of experience in inbound customer service. - Minimum 2 years of experience in team management. - Familiarity with customer service metrics and tools. - Ability to work independently and take on challenges. - Proficiency in both Polish and English at C1 level. Benefits - Fully remote position - We take pride in being a globally distributed team; - Private medical care from Allianz health (subsidized by Booksy); - Life insurance from Uniqua (covered by Booksy, employee cost - 1 PLN); - Multisport card (voluntary and unsubsidized, diverse packages to choose from); - Online consultations with Psychologist Booksy (fully subsidized by the company); - Access to English online language training (Speexx); - Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers); - Additional life Insurance from PZU (unsubsidized, voluntary); - Happiness Team initiatives.