Role Description For an international customer support operation, our client is recruiting Dutch-speaking Customer Service Agents. This entry-level position offers the opportunity to work remotely while being based in Greece and includes a paid relocation package to support the move. - Assist customers in Dutch via phone, email, and digital support channels - Provide clear and accurate information regarding services or products - Resolve customer requests by following established procedures - Register customer interactions and outcomes in internal systems - Work in line with quality standards and performance targets - Refer complex or unresolved cases to the appropriate support level Qualifications - Fluent Dutch, both spoken and written - Good working knowledge of English (level B2) - No previous customer service experience required; training is provided - Confident user of computers and digital tools - Clear communication style and a solution-oriented mindset - Ability to work independently in a remote environment - Willingness to relocate and live in Greece Requirements - Remote role (work must be performed from Greece) - Relocation: Required – paid relocation package provided - Contract Type: Full-time - Languages: Dutch (fluent) Benefits - Full-time employment contract - Paid training and onboarding - Remote work setup from Greece - Paid relocation package - Employment benefits in accordance with local labor regulations Company Description All qualified candidates will be considered regardless of background, in line with equal employment principles.

Role Description Ready for a lifestyle change without giving up career stability? We are currently looking for Dutch-speaking Customer Support Agents for an international company in the hospitality sector, with the opportunity to live and work from Greece. - Support customers via phone, email, and chat - Assist with reservations and account-related questions - Deliver professional and solution-oriented customer service - Work with an international team in a modern environment Qualifications - Fluent Dutch - Good English level (B2) - EU passport - Strong communication and problem-solving skills - Availability to relocate to Greece Requirements - Competitive salary package - Paid relocation support - Accommodation upon arrival - Paid training - Long-term career opportunities - International and supportive environment Benefits - Better weather and work-life balance - An international working environment - A stable full-time position abroad - A new experience without complicated relocation processes

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members. • Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues. • Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management. • Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation. • Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients. • Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets. • Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners. • CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts. • Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day. • Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.