• Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. • Define functional, integration, system, regression, performance, and UAT testing approaches. • Ensure traceability between business requirements, user stories, and test cases. • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle. • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. • Support root cause analysis and recommend process improvements to enhance software quality. • Support business users during UAT planning and execution. • Develop UAT scenarios and scripts. • Track UAT completion and sign-off activities. • Participate in performance, load, and scalability testing. • Validate system response times and user experience.

• Serve as the internal and client-facing subject matter expert on healthcare claims operations, EDI transaction standards, and payer-side adjudication logic throughout the Incedo onboarding lifecycle • Translate client payer workflows and claims processing requirements into detailed business and functional specifications for the Incedo implementation team • Advise clients on best practices for configuring claims intake, adjudication rules, coordination of benefits (COB), appeals and grievance workflows, and remittance processing within Incedo • Identify gaps between client legacy processes and Incedo capabilities; document and escalate to product/engineering as applicable • Lead business analysis workstreams during new client onboarding, including requirements discovery sessions, workflow mapping, and gap analysis documentation • Develop and maintain detailed business requirements documents (BRDs), functional specifications, data mapping templates, and EDI companion guides customized to each client’s trading partner environment • Monitor and communicate updates to X12 transaction standards, ICD/CPT/HCPCS code set releases, and CMS NCCI edits that may affect client configurations

Role Description - 5+ years of experience in Business Analysis, Product Operations, Release Management, or similar roles. - Coordinate the translation, localization, and publication of platform content across multiple international markets. - Plan, manage, and execute content release activities, ensuring timely and high-quality delivery. - Ensure all platform content complies with legal, regulatory, and internal governance requirements. - Collaborate with cross-functional teams, including Product, Technology, Compliance, Marketing, and other business stakeholders, to align priorities and deliver successful releases. - Monitor release readiness, identify risks and dependencies, and proactively drive issue resolution throughout the release lifecycle. - Maintain accurate documentation and track release progress using Jira and Confluence. - Ensure a consistent, seamless, and high-quality user experience across all supported markets. - Identify opportunities to improve content management, release processes, and cross-team collaboration to increase operational efficiency. - Fluent English level, spoken and written. Qualifications - This opportunity is remote but the candidate must already be living in PT. Company Description Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain. - We are strategically positioned to build value, with a global footprint across 30 countries. - We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities. - We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Role Description Deloitte Advisory is supporting a major Financial Services client on a strategic lending transformation programme and is seeking a highly experienced Credit Lending Business Analyst. This role requires a subject matter expert with deep knowledge of the lending lifecycle, loan documentation, and credit products, combined with strong business analysis and change delivery experience. You will play a key role in supporting the implementation of a Contract Lifecycle Management (CLM) solution within a credit lending environment, working closely with business stakeholders, operations teams, technology teams, and programme leadership. This is an excellent opportunity for someone who combines lending domain expertise with the ability to drive requirements, process design, and business change. Key Responsibilities - Act as the SME for lending products, processes, and documentation. - Support the implementation of a lending-focused CLM platform. - Gather, analyse, and document business requirements. - Review and map current and future-state lending processes. - Assess the operational impact of documentation and process changes. - Work with operations, legal, technology, and business stakeholders to ensure requirements are understood and delivered. - Support solution design, testing, implementation, and rollout activities. - Facilitate workshops and stakeholder discussions. - Produce process maps, business requirements, user stories, and functional specifications. - Support UAT planning, execution, and issue resolution. - Identify risks, dependencies, and opportunities for process improvement. Qualifications - Strong understanding of credit agreements. - Strong understanding of facility agreements. - Strong understanding of loan documentation. - Strong understanding of amendments and waivers. - Strong understanding of lending lifecycle management. - Strong understanding of drawdowns and repayments. - Strong understanding of syndicated lending processes. - Strong understanding of loan servicing and administration. - Strong understanding of operational impacts of documentation changes. - Strong understanding of front-to-back lending operations.