Deloitte - Recruitment

Role Description Deloitte Advisory is supporting a major Financial Services client on a strategic lending transformation programme and is seeking a highly experienced Credit Lending Business Analyst. This role requires a subject matter expert with deep knowledge of the lending lifecycle, loan documentation, and credit products, combined with strong business analysis and change delivery experience. You will play a key role in supporting the implementation of a Contract Lifecycle Management (CLM) solution within a credit lending environment, working closely with business stakeholders, operations teams, technology teams, and programme leadership. This is an excellent opportunity for someone who combines lending domain expertise with the ability to drive requirements, process design, and business change. Key Responsibilities - Act as the SME for lending products, processes, and documentation. - Support the implementation of a lending-focused CLM platform. - Gather, analyse, and document business requirements. - Review and map current and future-state lending processes. - Assess the operational impact of documentation and process changes. - Work with operations, legal, technology, and business stakeholders to ensure requirements are understood and delivered. - Support solution design, testing, implementation, and rollout activities. - Facilitate workshops and stakeholder discussions. - Produce process maps, business requirements, user stories, and functional specifications. - Support UAT planning, execution, and issue resolution. - Identify risks, dependencies, and opportunities for process improvement. Qualifications - Strong understanding of credit agreements. - Strong understanding of facility agreements. - Strong understanding of loan documentation. - Strong understanding of amendments and waivers. - Strong understanding of lending lifecycle management. - Strong understanding of drawdowns and repayments. - Strong understanding of syndicated lending processes. - Strong understanding of loan servicing and administration. - Strong understanding of operational impacts of documentation changes. - Strong understanding of front-to-back lending operations.

Role Description We are seeking motivated and empathetic Customer Complaints Advisors to join our team at a leading financial services bank. This is a frontline role where you will be the first point of contact for customers calling with banking complaints. Key Responsibilities - Handle inbound customer calls professionally and efficiently, addressing complaints related to general banking services - Listen actively to customer concerns, provide clear explanations, and work towards timely resolution - Record and document complaints accurately, ensuring compliance with regulatory and internal standards - Escalate complex issues appropriately while maintaining ownership of customer interactions - Maintain up-to-date knowledge of banking products, policies, and complaint handling procedures Qualifications - Proven experience in telephony-based customer service, specifically handling customer complaints - Background in Financial Services is essential - Excellent verbal communication and active listening skills - Ability to remain calm and professional under pressure - Strong problem-solving skills and attention to detail - Commitment to delivering exceptional customer service and compliance with regulatory requirements Requirements - Telephony Background Required (Banking) Benefits - Daily Rate: £165 - Agreed Contract Rate (ACR): £126.77 - Equivalent Annual Salary: £32,961.22 - Payroll provider – Rockford Payroll

Role Description This is a remote position. As a Google Cloud Defence Specialist joining Deloitte as an Associate, you will play a pivotal role supporting our end client within the UK Defence sector. This unique position blends technical expertise with business development, focusing on advancing Deloitte’s Google Cloud proposition tailored to Defence needs. Qualifications - Senior Manager or Associate Director level experience, with a strong background in UK Defence. - Security cleared to SC level; DV clearance is a strong advantage. - Cloud and infrastructure savvy; Google Cloud experience is beneficial but not essential if Defence experience and clearance are strong. - Proven ability to operate in a business development capacity, bridging technical knowledge with commercial objectives. - Excellent communication and stakeholder engagement skills, comfortable working in a remote and flexible environment. Requirements - Leverage your detailed understanding of the Defence environment, ideally with prior experience in the Ministry of Defence (MoD) or UK Defence sector. - Collaborate closely with Deloitte’s commercial and technical teams to shape and drive the Google Cloud business development strategy within Defence. - Provide technical insight and guidance on cloud and infrastructure solutions, ensuring alignment with Defence security and operational requirements. - Engage with stakeholders to identify opportunities and support proposal development for Google Cloud services in Defence contexts. - Maintain and apply security clearance standards (SC mandatory; Developed Vetting (DV) is advantageous) to operate effectively within sensitive environments. - Work flexibly and remotely, with the option to contribute on a part-time basis (e.g., 3 days per week), adapting to client and project needs. Benefits - Competitive daily rate inside IR35. - Contract duration: Likely 6 Months. - Payroll provider: Rockford Payroll.

Role Description This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. Are you passionate about helping customers navigate technology change and deliver successful software deployments? We're looking for a German-speaking Customer Success Services Specialist to support growing corporate customers through deployment, migration, identity, and licensing projects. - You’ll work closely with Customer Success Managers, Account Managers, and customer IT teams. - Providing technical guidance, leading migration activities, and helping customers maximize value from their software investments. - This customer-facing role combines project delivery, stakeholder management, and enterprise administration. - You'll help customers simplify software management, reduce deployment risk, and drive successful adoption of new technologies. Qualifications - German language business fluency (both written and verbal). - 1+ years experience in software deployments, migrations, identity management, or enterprise administration within a SaaS or technology environment. - Proactive, thrives in a fast-paced environment, remains calm under pressure, and acts with urgency. - Ability to build customer confidence as the main engagement. Requirements - Experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects. - Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines. - Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes. - Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronization, domain management, and identity migrations. - Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals. - Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers. - Strong communication, organizational, problem-solving, and stakeholder management skills, with a proactive approach and attention to detail. Benefits - Fully Remote. - 12-month contract. - Daily Rate: £250 per day - Inside IR35. - Payroll provider – Rockford Payroll. Company Description Typical backgrounds could include: - Technical Customer Success Manager - Implementation Consultant - Deployment Consultant - IT Systems Administrator - Identity & Access Management Analyst - Software Asset Management Analyst - Technical Support Engineer - SaaS Onboarding Specialist - Workplace Technology Specialist

Role Description This is a great opportunity to join Deloitte Intelligence Services Centre (ISC). We are looking for a methodical, professional individual who has very strong attention to detail and is comfortable working with qualitative data, supporting across our offering. A strong candidate for this position will be able to diligently follow instructions as well as work autonomously and proactively identify and escalate issues. The candidate must be able to multi-task across different priority areas, have an investigative mindset and an ability to analyse and summarise large volumes of written text. A background in qualitative data processing is desirable. The individual will be required to: - Research entities, risk threats, and ecosystems using a broad range of sources and tech tools - Report on findings and insights - Categorise research findings based on pre-agreed criteria - Follow instructions diligently in processing large volumes of qualitative data and escalate potential issues - Responsible for investigative report generation - Learn and develop awareness of different industries, global risk threat areas and key developments - Effectively utilise different types of investigative tools Qualifications - An ability to meet targets and work to deadlines - A methodical way of working and strong attention to detail - A focus on delivering high quality reporting - An ability to prioritise tasks accordingly - Awareness of internet research techniques - Excellent writing skills - Computer literacy, with a good working knowledge of MS suite Requirements - Have previous experience of working on similar task/service, including due diligence or enhanced due diligence investigations - Be fluent in English (writing and reading) Company Description

Role Description We are looking for a methodical, professional individual who has very strong attention to detail and is comfortable working with qualitative data, supporting across our offering. A strong candidate for this position will be able to diligently follow instructions as well as work autonomously and proactively identify and escalate issues. A background in qualitative data processing is desirable. - Research entities, risk threats, and ecosystems using a broad range of sources and tech tools - Report on findings and insights - Categorise research findings based on pre-agreed criteria - Follow instructions diligently in processing large data and escalate potential issues - Learn and develop awareness of different industries, global risk threat areas and key developments Qualifications - Previous experience of working on similar task/service - Additional languages are desirable: Russian, Arabic, Chinese, Japanese, or Korean - Bachelor's degree in a relevant field (e.g., International Relations, Political Science, Intelligence Studies, History) Requirements - An ability to meet targets and work to deadlines - A methodical way of working and strong attention to detail - A focus on delivering high quality reporting - An ability to prioritise tasks accordingly - Awareness of internet research techniques - Excellent writing skills - Computer literacy, with a good working knowledge of MS suite Company Description

Role Description We are seeking an experienced and highly motivated Senior Partnership & Business Development Manager to take ownership of our strategic alliance with a key low-code technology vendor. This is a critical role designed for an individual who can not only manage a vital vendor relationship but also embed themselves deeply within the partnership to drive significant growth and business development across a mid-market client base. You will be instrumental in identifying and capitalising on opportunities to leverage the vendor's comprehensive suite of business applications, particularly those with low-code capabilities, creating substantial "sell with" pipeline through proactive networking and collaboration. This role requires a proactive, self-starting individual with exceptional stakeholder management skills and a proven ability to operate autonomously, driving initiatives from conception to successful execution. Key Responsibilities - Strategic Vendor Partnership Management: - Serve as the primary point of contact and lead relationship manager for this strategic technology alliance. - Develop and execute a comprehensive strategy to deepen and expand the partnership, identifying new areas for collaboration, joint solutions, and market penetration. - Ensure mutual value creation, managing stakeholders, performance metrics, and joint business plans. - Proactively identify and resolve any partnership challenges, ensuring a smooth, productive and continuously improving working relationship. - Business Development & Pipeline Generation (Mid-Market Focus): - Drive "sell with" pipeline generation by actively networking within Deloitte's teams, industry sectors, and relevant practices to identify mid-market client opportunities where the vendor's solutions can add significant value. - Collaborate closely with the vendor's partnership, sales, and technical teams to co-develop go-to-market strategies, joint propositions, and client engagement plans. - Grow relationship with Deloitte Global Member Firms looking to leverage and understand vendor relationship. - Lead the identification, qualification, and development of new business opportunities. - Monitor market trends and client needs within the mid-market segment to proactively shape our joint offerings. - Work closely with the client to understand technology strategy, market presence and industry focus to develop solution verticals. - Stakeholder Engagement & Influence: - Build and maintain strong, credible relationships with key stakeholders at all levels within Deloitte and the vendor organisation. - Act as an internal champion for this strategic vendor alliance, educating and enabling Deloitte teams on the vendor's capabilities and value proposition. - Facilitate effective communication and collaboration between Deloitte and the vendor's teams. - Build capability to upskill teams on implementation and usage of the vendors technology. - Performance Tracking & Reporting: - Establish and track key performance indicators (KPIs) for the partnership, including pipeline generated, revenue influenced, and joint initiatives launched. - Provide regular, insightful reporting on partnership health, business development progress, and strategic impact to senior leadership. Qualifications - A minimum of 5 years of demonstrable experience in client, vendor, or partnership management, with a strong focus on driving successful commercial outcomes. - Proven experience managing strategic alliances with SaaS vendors, with direct experience and a strong understanding of a low-code technology vendor's product suite and ecosystem being highly advantageous. - A strong track record in business development, including the ability to identify opportunities, build pipeline, and drive "sell with" motions, particularly within the mid-market segment. - Exceptional stakeholder management, negotiation, and influencing skills, with the ability to engage effectively with diverse audiences at all levels. - High degree of initiative, self-motivation, and autonomy; a proactive problem-solver who thrives in an environment requiring independent decision-making and action. - Excellent commercial acumen, with a deep understanding of business drivers and value creation. - Strong communication skills, both written and verbal, with the ability to articulate complex ideas clearly and persuasively. - Ability to work collaboratively and foster strong cross-functional relationships. Desirable Skills - Experience working within a professional services or consulting environment. - A network within the mid-market client segment in the UK. - Relevant certifications or training in partnership management or business development.

This is a remote position. Redress Handler (Pensions & Investments) Rate: £260 p/d via Rockford Payroll Agreed Contractor Rate: £200.16 (Post deduction of all employer costs) Equivalent Annual Salary: £52,042.37 Net Monthly Pay: £3,290.26 Location: Remote Hours: Full Time Start Date: ASAP Role Overview We are currently looking for Redress Handlers to work in a results-orientated and process driven environment as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting accurate redress calculations for the client and its customers in line with prescribed processes. Key Responsibilities - Data Gathering, reviewing and interrogating systems to inform redress calculations - Conduct manual redress calculations - Conduct complex calculations - Write offer letters - Write payment letters Supplementary Responsibilities - Learn and understand the process in depth - Rapidly incorporate ongoing business and process changes into your ways of working and conducting redress calculations - Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards - Support other team members with their redress calculation duties Experience and Skills: Essential - Minimum 2 years' experience conducting Redress calculations with a range of calculation tools, specifically Redress Manager (with investment experience preferred). - Excellent attention to detail and accuracy - Excellent communication and presentation skills - Ability to work to demanding deadlines - Ability to attain and maintain specified quality and production targets - Ability to work remotely/ independently & as part of a rapidly growing team - Demonstrate an ability to work with honesty, integrity and trustworthiness Maintain high standards of professionalism and competence Desirable <

Contract Role: Data Analyst Contract Location: Remote Contract Duration: 3 months Contract Start Date: Immediate Contract Classification: Inside IR35 ** Must have proven experience as a Data Analyst within a consulting environment or on client-facing projects ** Data Analysts in DMS Digital play a vital role in transforming raw data into actionable insights to support project delivery and strategic decision-making. They are responsible for extracting, combining, transforming, and analysing complex datasets, primarily utilising SQL Server and other data tools. They ensure data quality, develop robust reporting, and provide critical analytical support throughout the project lifecycle, enabling informed solutions for internal and external clients. Key Responsibilities: • Data Extraction & Collection: Working alongside Business Analysts, Solution Architects, and client stakeholders to identify, extract, and collect relevant data from various sources, including SQL Server databases, for analysis. • Data Transformation & Modelling: Designing and implementing data transformation processes (ETL/ELT) to cleanse, combine, and structure raw data into suitable formats for analysis and reporting, often using SQL. • Data Analysis & Interpretation: Performing in-depth analysis of complex datasets to identify trends, patterns, and insights that inform project decisions and client solutions. • Data Requirements Definition: Collaborating with stakeholders to define clear and comprehensive data requirements for new solutions, reports, and analytical tools. • Reporting & Visualisation: Developing and maintaining accurate and insightful reports, dashboards, and visualisations to communicate key findings and performance metrics to technical and non-technical audiences. • Data Quality Assurance: Implementing and monitoring data quality checks to ensure the accuracy, completeness, and reliability of data used in analysis and reporting. • Data Tool Configuration: Assisting with the setup, configuration, and administration of a range of data analysis and reporting tools during development, testing, operational readiness, or during operational support. • Data Documentation & Reporting: Creation of a variety of documents for data dictionaries, data lineage, analytical methodologies, and regular performance reports. • Data Governance & Standards: Contributing to the ongoing development and review of technical principles and standards applicable to data assessment, quality, design, build, and analysis activities in DMS Digital. • Data Risk Management: Supporting the development, maintenance, improvement, and management of risk controls pertaining to the activities of data analysis and reporting within DMS Digital. Required Skills and Experience: Essential: • Proven experience as a Data Analyst or in a similar data-focused role, within a consulting environment or on client-facing projects. • Strong proficiency in SQL Server for data extraction, transformation, and manipulation. • Excellent analytical and problem-solving skills, with a meticulous attention to detail. • Proficiency in developing reports and dashboards using business intelligence tools (e.g., Power BI, Tableau). • Exceptional communication, presentation, and interpersonal skills, with the ability to explain complex data concepts to technical and non-technical stakeholders. • Ability to work independently and collaboratively within a team environment. Desirable: • Demonstrable experience in data modelling, ETL/ELT processes, and data warehousing concepts. • Experience with other database technologies (e.g., Azure SQL Database, PostgreSQL). • Familiarity with scripting languages for data analysis (e.g., Python, R). • Experience with cloud data platforms (e.g., Azure Data Factory, Databricks).

Role: Financial Crime (EDD) Specialist Start Date: ASAP (inside IR35) Duration: 6 Months rolling contract Location: UK remote Financial Crime (EDD) Specialist This FCC EDD role is central to managing Financial Crime Risk within Business Banking, requiring a proactive and informed approach to Enhanced Due Diligence (EDD) and risk assessment. The successful candidate will be empowered to make critical decisions on behalf of the business, ensuring robust Financial Crime controls are in place and mitigating potential risks effectively. Key Responsibilities & Accountabilities: - Lead the completion of EDD reviews, leveraging Financial Crime expertise to assess and mitigate risks. This includes making decisions on behalf of the business based on a wide and varied range of triggers such as adverse media, local intelligence, transaction monitoring alerts, court orders, and annual refreshes. - Proactively identify and understand factors contributing to high-risk profiles, utilising local intelligence and conducting annual refreshes. This involves moving beyond a checklist approach to conduct thorough investigations into transaction monitoring alerts and other potential risk indicators. - Conduct thorough reviews of transaction monitoring (TM) information and comprehensive customer background checks, applying a keen skill set to identify anomalies and potential risks. - Demonstrate a deep understanding of corporate business structures, operations, and financial flows, particularly within SME enterprises. - Perform in-depth, full transactional analysis to identify unusual patterns, cash-based money laundering, investment fraud, and other potential Financial Crime indicators. - Possess expert knowledge of diverse money laundering typologies, including cash-based schemes, placement, layering, dispersal methods, and investment frauds. Apply this understanding to sector-specific caveats, including examples such as Russian oligarchy. - Effectively manage relationships with various internal and external stakeholders, providing insightful analysis and recommendations. Demonstrate clear accountability within the Financial Crime function, ensuring decisions and actions are well-documented and defensible. - Produce high-quality, articulate, concise, and clear reports to document decisions and rationale, often under sensitive and urgent conditions. This includes managing data points for Suspicious Activity Reports (SARs) and court orders, potentially for disclosure to regulatory bodies like the NCA. Required Skills, Experience & Qualifications: - Significant, relevant experience in Financial Crime. Candidates should be able to demonstrate decision-making capabilities, having built this up from junior-grade roles. - Possess comprehensive industry knowledge, full transaction analysis and a Financial Crime understanding across all industries. - An ICA Diploma (or equivalent professional qualification) is highly desirable, particularly for senior risk management roles. Crucially, candidates must demonstrate the practical application of their qualifications and knowledge, not just their possession. - Strong knowledge and practical application of the Proceeds of Crime Act (POCA) and other relevant Financial Crime regulations. This includes understanding sanctions and tax evasion and knowing when to refer to specialist stakeholders. - Proven ability to make sound, timely decisions based on complex information and risk assessments, often on behalf of the business. - Excellent written communication skills are paramount for producing clear, concise, and defensible reports, summaries, and rationales. The ability to articulate complex issues easily is key. - Experience working with and leveraging specialist SMEs within the business is a mandatory requirement. Desired Attributes: - Relevant Financial Crime Experience plus the relevant qualification - Ability to quickly integrate into the team and "hit the ground running," adapting to new challenges efficiently. - Understands the sensitive nature of the work and the urgency often associated with Financial Crime investigations and regulatory disclosures. - A clear understanding of personal accountability within the role and the impact of decisions.