Core4ce is seeking a Technical Writer to develop and maintain clear, accurate documentation supporting DoD technology initiatives. The role involves translating complex information into user guides, reports, and other materials while ensuring consistency through approved templates and visual elements. Write, create, and edit documentation by gathering information from various sources. Produce graphics, screen captures, graphs, charts, and technical diagrams. Format documentation into approved templates to maintain consistency throughout all work products. Participate in reviews with originators and approvers of all technical documentation. Conduct research from various sources to gather data for reports and presentations. Develop knowledge management content for SharePoint in collaboration with other team members. Assess stakeholder needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs. Perform other related duties as assigned. This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

• Create, update, and maintain multiple documentation deliverables, including user guides, technical guides, release notes, and videos • Design information for both technical and non-technical audiences using organization techniques and graphics that make the documentation easy to navigate, scannable, searchable, and visually appealing • Participate as an active member of multiple SAFe/Agile development teams to determine scope and ensure accuracy of information • Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort • Develop and edit content according to established standards and procedures • Publish content to intranet and extranet • Create storyboards and scripts for videos and on-demand training courses • Assist with post-production editing of video and audio files • Contribute to team improvement initiatives • Keep up with industry standards, best practices, and new advancements • Actively develop CSG product knowledge • Help mentor and cross train new and junior team members • Experiment with and incorporate responsible AI practices into the writing process.

• Lead and mentor a small team of technical writers. • Mentor and cross-train new and junior team members. • Design, develop, and maintain customer documentation for software systems. • Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates. • Evolve documentation strategy to suit changing business needs. • Implement AI tooling and practices to transform documentation processes. • Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing. • Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships. • Conform to documentation standards and practices set by the documentation team. • Manage the Business Unit customer documentation portal. • Prepare pre-sales documentation and assist with marketing material. • Review customer documentation for peer writers. • Contribute to process improvements. • Create storyboards and scripts for videos and training.

• Produce accurate, engaging documentation that will help our developer partners integrate their systems with our platform. • Work alongside our development teams to produce step-by-step procedures for integrating with our platform. • Translate our API functionality into easy-to-follow instructions for writing API requests and understanding responses. • Create upgrade guides, installation guides, security handbooks and other related documents for operations teams. • Document our complex platform architecture. • Guide our rapidly-expanding team on best practices for documentation.