• Business Analysts are responsible for bridging the gap between technology and the business by assessing and improving processes and systems through analysis, stakeholder engagement, and identification of improvement opportunities. • Elicit, analyze, document, and validate business, policy, technical, operational, and functional requirements. • Develop and maintain user stories, acceptance criteria, functional specifications, process documentation, and requirements traceability. • Collaborate with business stakeholders, child welfare subject matter experts, implementation vendors, and technical teams throughout discovery, design reviews, and project delivery activities. • Support backlog refinement, prioritization, and management activities to align solution delivery with business objectives and stakeholder needs. • Guide teams in the application of Agile principles and practices throughout project delivery, fostering an Agile mindset through planning, collaboration, and continuous improvement. • Support Scrum ceremonies, stakeholder engagement, and coordination across project teams. • Analyze business processes, business metrics, and related data to identify issues, gaps, inefficiencies, risks, and opportunities for improvement. • Support system testing, user acceptance testing, and data validation activities. • Maintain system documentation, project documentation, and project metrics. • Assist in the development and execution of project governance, business analysis, and delivery processes that support successful CCWIS modernization.

• Coordinate and develop content for public sector RFx responses and proposals to include SaaS/PaaS solutions • Manage the submission response, and create bid/response plans and schedules • Creating milestones, navigating bid strategy, and organizing bid plan to distribute to the internal stakeholders • Co-developing the RFx responses with the AE/Solutions team • Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams • Simultaneously coordinate across multiple internal/external bidding partners at once where required; and coordinate internal content reviews with executive management and legal • Structure, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, and remain current on all amendments and modifications • Participation in the development of proposals, win themes, and executive summary sections and sharing best practices with team members to enhance the quality and efficiency • Leverage AI to create baseline content for high-volume sections, such as project backgrounds, executive summaries, or standard corporate capability descriptions, to reduce initial writing time.

• Support the development and optimization of General Motors Insurance operations by analyzing business needs • Define objectives, conduct gap and ROI analyses, and gather requirements • Collaborate with stakeholders to improve claims processes and workflows • Contribute to solution design and proactively identify and manage business risks • Create and edit claims workflows and processes

Role Description As a Lead Finance Analyst – Global Partner Solutions (GPS), you will play a critical role in supporting the financial and strategic direction of a partner-driven sales organization. This position partners closely with sales, strategy, product, and finance stakeholders to deliver insights that inform key business decisions. This role is designed for a highly analytical finance professional who thrives in a fast-paced, evolving environment. You will support partner sales channels, including renewals and migrations from legacy to growth products, while driving forecasting, performance tracking, and strategic analysis. Your work will directly influence investment decisions, operational priorities, and long-term growth strategies. Work Location: Fully remote position open to candidates based anywhere in the U.S. Main Responsibilities - Provide strategic financial and analytical support to partner sales and cross-functional stakeholders, enabling insight-driven decision making. - Develop and evaluate business cases, ROI analyses, financial models, and scenario planning to support strategic initiatives. - Own forecasting, budgeting, and long-range planning activities aligned to partner-driven revenue streams. - Analyze performance across revenue, margin, productivity, and execution metrics; translate findings into actionable insights. - Design and maintain KPIs, scorecards, and performance tracking frameworks to measure business success. - Partner cross-functionally with revenue operations, sales, product, and finance teams to align insights with business priorities. - Support monthly close processes and reporting, ensuring accuracy and clarity of financial results. - Identify risks and opportunities across the business and proactively recommend actions. - Produce executive-ready reporting and presentations that synthesize complex data into clear recommendations. - Lead and support special projects related to operational excellence, transformation initiatives, and partner strategy. - Continuously enhance reporting tools, processes, and analytical frameworks to improve efficiency and impact. - Act as a thought partner to leadership, providing forward-looking insights and supporting key business discussions. Qualifications - Minimum: Bachelor’s degree in Finance, Business, Economics, or related field, or equivalent experience. - 5+ years of experience in financial analysis, FP&A, or a related strategic finance role. - Strong financial modeling, analytical, and problem-solving skills. - Advanced Excel skills with the ability to synthesize data from multiple sources. - Experience supporting revenue forecasting, budgeting, and performance analysis. - Ability to communicate complex insights clearly and effectively to senior stakeholders. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Ability to work through ambiguity and influence cross-functional stakeholders. - Preferred: Experience supporting partner, sales, go-to-market, or strategy organizations. - Background in technology, telecommunications, or related industries. - Experience with KPI development, performance management, and executive reporting. - Familiarity with SAP, SAC, Salesforce, or similar enterprise financial and data systems. - Exposure to dashboarding or reporting tools (e.g., Power BI). - Strong collaboration skills with the ability to influence without direct authority. - Interest or exposure to emerging analytical tools, including AI-enabled capabilities. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.