• Provide technical and clinical leadership to customers by demonstrating the full range of Ultrasound product features and advanced technologies. • Partner with customers to support the utilization of advanced software applications, artificial intelligence-enabled features, and workflow-enhancement tools that enhance efficiency and patient care. • Deliver product training on equipment use to customers in General Imaging, Women's Health, MSK, Interventional, and other ultrasound applications as required. • Monitor customer installations of ultrasound products to ensure customer satisfaction and strengthen ongoing customer relationships. • Support trade shows and professional conferences by performing product demonstration and customer training. • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies. • Enhance customer satisfaction and retention through continuing education on optimization of equipment utilization by customer. • Provide regular feedback on customer satisfaction and needs. • Collaborate with team members and product resources to enhance and solidify expertise in product knowledge. • Complete reports and administrative tasks, including documentation of customer training sessions, product demonstrations, and post-sale support activities.

• Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region. • Coordinate, schedule, and execute objective based system training for your customers: monitor and report on training outcomes. • Serve as a subject matter expert Point of Care Ultrasound, and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward. • Penetrate competitive accounts and communicate current market intelligence back to the business. • Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation Point of Care Ultrasound, and ongoing training needs. • Support trade shows and professional conferences by performing product demonstration and customer training. • Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests. • Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives. • Embrace and promote adoption of hybrid training delivery mindset for your customer. • Maintain required well-written pre and post training documentation in conjunction with global guidance. • Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

• Provide clinical support to customers and salesforce on clinical products and services. • Call on potential and existing clinical customers to expand and retain business. • Partner with sales force on product conversions and implementations. • Complete basic discovery assessments and data analysis. • Identify problem areas and recommend changes and solutions. • Develop customer growth and retention service proposals.

• Drive EMS sales by enhancing customer satisfaction and retention in the clinical education and implementation process; • Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management. • Support new competitive conversions • Equipment set-up • Post-sale training and development - (Classroom, field rides, remote support) • Post-sale troubleshooting • Post-sale follow-up • Be a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."