Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst - Global Public Sector, Urban Mobility Overview: The Global Urban Mobility team is looking for a Senior Analyst for the Asia Pacific, Middle East, and Europe, to support the successful deployment, upgrade, and ongoing optimization of Mastercard's Global Urban Mobility solutions, services, and markets. This role is primarily customer-facing, partnering closely with clients, agencies, and system integrators, while maintaining deep internal connections across global product teams, regional market experts, and internal country stakeholders. The ideal candidate combines strong technical implementation expertise in the Global Urban Mobility domain with the ability to coordinate complex, multi-market deployments and drive consistent, high-quality execution. Role• Serve as a technical implementation lead supporting urban mobility customer deployments and upgrades across APEMEA markets.• Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.• Support localized market deployments by coordinating technical requirements, resolving product constraints, and escalating issues as needed.• Provide hands-on support for reporting, deployment readiness, and post-implementation stabilization activities.• Partner with global product and mobility solution teams to ensure consistent application of core product capabilities across regions.• Help prioritize implementation and support requests using defined frameworks to balance regional and global needs.• Contribute to continuous improvement by identifying recurring deployment challenges and informing product and process enhancements. All About You: Essential knowledge, skills, and experience:• Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts. • Proven ability to work directly with customers and external partners in complex, multi market environments. • Strong collaboration skills with internal and external product, engineering, and regional market teams. • Experience translating technical concepts into clear, actionable guidance for diverse stakeholders. • Demonstrated ability to manage multiple priorities while maintaining high delivery standards.• Strong written and verbal communication skills, including stakeholder updates and reporting. Desirable or additional capabilities• Experience supporting payment, urban mobility, and platform-based technology solutions.• Familiarity with payment product deployments across different regulatory environments.• Comfort operating in a global, matrixed organization with distributed teams. Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Respond to internal requests to resolve issues in networking, operating systems, routing and software; • Assist in implementing and maintaining the company's security policies; • Deploy and manage virtual servers running on Hyper-V; • Install and administer switches, servers and storage systems; • Administer and troubleshoot issues in the local network infrastructure; • Deploy and manage services on AWS; • Manage and perform backup routines; • Plan and execute IT projects focused on infrastructure and cloud.

• Operational organization of Retail Onboarding (management of weekly schedules, participant lists, surveys, materials, communications, mailings, etc.) • Sending communications to mentors/sponsors, updating WhatsApp groups (new hires and occasional departures) • Control and management of onboarding kits (operational handling) • Delivery of retail onboarding sessions during the monthly windows (classroom facilitation) • Updating onboarding materials (when necessary) • Monitoring new hire satisfaction surveys • Management and organization of suppliers and invoice payments • Delivery of in-person training sessions

• Quality control of consumer interviews and survey data • Reviewing responses to ensure quality and consistency • Monitoring fieldwork protocols and internal quality standards • Training field teams as necessary