Role Description Tri Delta is seeking an Operations Manager, Data Quality to ensure the accuracy, completeness, and reliability of member records within the organization’s database. The role plays a critical part in supporting member engagement, reporting, and strategic decision-making by maintaining high data quality standards and implementing processes that improve data integrity over time. The ideal candidate will combine their knowledge of data management and reporting within the Salesforce CRM with their passion for supporting member-based organizations. Those with experience as a Junior Data Analyst or as an early career Database Administrator should be well suited. Key Responsibilities - Data Accuracy & Maintenance - Monitor, audit, and maintain member records to ensure accuracy, consistency, completeness. - Identify and correct duplicate, outdated, or incomplete records. - Establish and enforce data entry standards and governance practices. - Perform regular data cleansing and validation activities. - Train staff on best practices for data entry and maintenance. - Develop documentation and standard operating procedures, including reviewing the existing data framework and revising data dictionaries. - Provide ongoing support to teams entering or using member data. - Data Quality Processes - Develop and implement workflows to prevent data errors at the point of entry. - Create rules and automation to flag incomplete or inconsistent records. - Conduct routine data accuracy audits and report findings. - Reporting & Insights - Build and maintain Salesforce reports and dashboards to track data quality metrics. - Support reporting needs for membership, events, development, and leadership. - Analyze trends in data gaps and recommend improvements. - Fulfill professional expectations of all Tri Delta employees - Abide by and lead others in Tri Delta’s project management process and practices. - Receive and act on feedback; focus on self-development to become the best version of yourself. - Pursue open and consistent communication with Tri Delta employees and volunteers. - Conduct all work with a focus on elevating Tri Delta’s brand as a premier women’s organization dedicated to helping women live, learn, and lead – with Purpose, for a lifetime. - Be passionate about serving others (e.g., Tri Delta employees, Board members, collegiate and alumnae members) and helping them become the best versions of themselves. Qualifications - Bachelor’s degree or equivalent experience. - 2+ years of hands-on experience with Salesforce CRM including data management and reporting. - Strong attention to detail and commitment to data accuracy. - Proficiency in Excel (data cleaning, formulas, pivot tables). Preferred Qualifications - Salesforce Administrator Certification (ADM 201) or willingness to obtain. - Experience in a membership-based organization, nonprofit, or association. - Experience with Salesforce reporting and dashboards. - Experience with Salesforce Flow, validation rules, and duplicate management tools. - Familiarity with Salesforce Data Loader or similar data import/export tools. - Knowledge of Salesforce’s native data quality features (duplicate rules, matching rules, field history tracking). - Familiarity with data governance frameworks and best practices. - Experience leading change management and training staff. - Experience with data enrichment tools or integrations. Important Considerations - We do require successful completion of a background check and drug test. If this is a concern, please discuss it with the hiring team during your first interview. - Tri Delta does NOT use AI or algorithm-based tools in our hiring process. - The role is remote eligible. Candidates must be physically located in the US and eligible to work in the US without sponsorship.