Role Description Smartsheet is looking for an experienced Procurement Manager to lead sourcing and contracting across our IT, Security, Product, and Engineering organizations. This is a fast-paced, high-visibility area: you’ll manage a high volume of concurrent, often complex agreements, and much of what you source feeds directly into how we build, secure, and ship our product—so the commercial and risk decisions you own carry real downstream impact. This is not a transactional buying role. You analyze markets, negotiate terms, manage renewals, identify process improvements, and shape category strategy. You escalate thoughtfully, knowing which decisions you own versus when business leadership should weigh in, and you’re accountable for outcomes: if sourcing stalls, if a vendor relationship breaks down, or if contract terms miss the mark, that lands with you. This is a senior individual contributor role with manager-level accountability and no direct reports. You’ll partner closely with technical stakeholders, Legal, and Finance to move work through the pipeline while maintaining strong commercial and risk discipline, and you’ll help mature how procurement operates as our function and tooling evolve. This role reports to a Senior Procurement Manager located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. Responsibilities - Own strategic sourcing for technical categories. - Manage the end-to-end contract lifecycle for software, SaaS, infrastructure, hardware, security, and professional services agreements supporting IT, Security, Product, and Engineering. - Partner closely with technical leaders to understand requirements, translate them into sourcing strategies, and drive vendor selection. - Lead RFx events (RFI, RFP, RFQ) end-to-end, structure evaluation criteria, and provide clear recommendations through to contract close. - Negotiate commercial terms, pricing, and risk-related contract language, partnering with Legal on complex or non-standard matters. - Develop category strategies and sourcing plans ahead of demand. - Manage high volume with discipline. - Work cross-functionally with the business to triage incoming demand and align procurement effort to the highest-value work. - Own ongoing vendor relationships and portfolio health for your categories. - Engage stakeholders at all levels, from individual engineers to senior executives. - Partner with Legal and Finance on governance, policy, and process maturity. - Contribute to procurement transformation initiatives. - Serve as a senior knowledge resource on the team. Qualifications - 5+ years of procurement manager experience, with a proven track record leading mid-to-large sourcing events and owning category management. - Direct experience sourcing technical categories—IT, Security, Product, or Engineering spend. - Strong commercial acumen. - Proven ability to manage high-volume workloads without losing rigor or responsiveness. - Confident communicator who can engage credibly with engineers, product and security leaders, legal counsel, and senior executives. - Project management discipline. - Skilled negotiator with a track record of cost savings, risk avoidance, and improved commercial outcomes. - Strong analytical and problem-solving skills. - Ability to operate autonomously with manager-level ownership of outcomes. - Strong written and verbal communication skills in English. - Bachelor’s degree in business, supply chain, procurement, or related field preferred, or equivalent experience. - Proficiency with Google Workspace or equivalent. - Willingness to deliver other functional duties as required. - You must reside in Costa Rica. Nice to Have - Demonstrated proficiency leveraging AI tools in day-to-day work. - Experience applying AI to procurement-specific use cases. - Hands-on experience with Coupa or a comparable procurement platform. - Familiarity with intake and orchestration platforms in the modern procurement stack. - Experience with Smartsheet. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore.

• Provide data-driven insights and reporting to support sourcing decisions and financial planning • Analyze spend, volume, and supplier data across categories to improve cost visibility and support sourcing decisions • Translate demand and MRP data into clear insights, including impacts to spend, supplier capacity, and sourcing opportunities • Develop cost models and pricing analyses, including should-cost and total cost of ownership frameworks • Design and maintain dashboards and reporting for procurement KPIs • Partner closely with Finance to ensure accurate tracking, validation, and actualization of cost savings and cost changes • Support budgeting, forecasting, and variance analysis related to procurement initiatives • Develop clear, compelling presentations and slide decks, including executive updates, supplier QBRs, and sourcing insights • Design and maintain data structures and reporting frameworks, including spend classification, supplier hierarchies, and KPI definitions • Develop solutions for data collection, cleansing, and analysis, including building datasets and tools where needed • Improve tools and systems, including defining requirements, improving usability, and driving adoption • Contribute to the procurement maturity roadmap and evaluate emerging technologies, including advanced analytics and AI-driven tools • Enable Category Managers through data-driven insights, analysis, and performance visibility • Partner with Category Managers to deliver market research, inflation trends, key cost drivers (e.g., fish oil, resins, freight), and supplier insights that inform category and sourcing strategies • Track relevant indices and provide ongoing visibility into cost movements and market dynamics • Enable RFI/RFP processes, including improving and automating workflows where possible • Analyze and track supplier performance, developing KPIs and scorecards (cost, service, quality, reliability) • Contribute to development of supplier management and segmentation strategies (e.g., Kraljic matrix) based on performance, risk, and strategic importance • Track Procurement program progress and ensure visibility into realized vs. projected savings

• Lead end-to-end strategic sourcing, supplier onboarding and product prioritization. • Establish a procurement playbook to ensure critical hardware, and materials are prioritized, sourced, and scheduled effectively. • Develop a supplier dashboard that provides methods to track vendor SLA’s, correct exceptions, and adapt procurement strategies as needed. • Lead Standard Operating Procedure (SOP) development to drive consistent, quality purchasing and contracting processes. • Proactively identify and assess supply chain vulnerabilities by developing multi-sourcing strategies, monitoring vendor financial health, and creating long-term contingency plans to ensure supply continuity.

• ElevenLabs is scaling fast globally - and so is the complexity behind how we buy. • Procurement is the function that helps us move quickly without creating vendor sprawl, missed renewals, unclear ownership, or surprise commitments. • The outcome is simple: better commercial terms, cleaner approval paths, stronger spend visibility, and vendor processes that support scale without adding unnecessary bureaucracy. • The ideal person is an AI-native commercial operator: analytical, commercially sharp, low-ego, and hands-on. • They use AI tools naturally to work faster, think from first principles, and are excited by building simple systems that make complex vendor spend easier to understand, manage, and improve.