Role Description We are hiring two QoS Specialists to strengthen our Operations team. You will proactively supervise site stability, drive continuous improvement in service delivery, and ensure high levels of customer satisfaction. As a key liaison between internal teams and external partners, you will reinforce our operational excellence through rigorous monitoring, detailed reporting, and a strong sense of ownership over the service lifecycle. Tasks - Site Performance Monitoring: Supervise daily site stability and performance to ensure consistent service quality. - Incident Management: Identify, analyze, and escalate incidents with high attention to detail. - Stakeholder Coordination: Liaise between internal teams and external partners to ensure timely issue resolution. - KPI Reporting: Track QoS metrics and maintain rigorous documentation and follow-ups. - Operational Excellence: Drive continuous improvement through root cause analysis and preventive action plans. - Customer Support: Provide professional communication on customer-facing topics to ensure high satisfaction. Qualifications - Bachelor’s degree in a technical field. - 4+ years in QoS, network supervision, or operations. - Proven experience in technical customer-facing roles. - Proficient written and spoken English for global client interaction. - Immediate contributor with no other professional or academic commitments. - Analytical, proactive, and capable of managing multiple priorities. Requirements - Demonstrates complete ownership of their responsibilities and does not require constant rectification or supervision. - Is highly organized and experienced in drafting constant reports and structured follow-ups. - Possesses a deep understanding of service delivery processes and performance monitoring tools within Telecom or IT infrastructure environments. Benefits - Competitive Compensation: A comprehensive salary package. - 100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break. - Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays. - Professional Tools: Provision of a company PC to support your remote workspace. - Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role. - Overtime: Fully compensated, required depending on operational needs, may include coordination across time zones. Company Description Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.

Title: Multimedia Production Specialist Location: San José United States Job Description: Job Summary The Multimedia Production Specialist supports San José State University's commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degree. The Multimedia Production Specialist will support the effective use of current and emerging technologies to develop innovative and engaging e-learning environments as part of SJSU Online, a fully remote academic program that provides opportunity for students with some college credits to earn a bachelor's degree. The Multimedia Production Specialist will support multimedia content creation for SJSU Online courses, supporting faculty in creation of accessible, engaging, and polished instructional materials. As such, the incumbent will help to maintain a connection to other instructional design, graphic design, and multimedia production professionals on campus, in the Center for Faculty Excellence and Teaching Innovation, as well as in Strategic Communications and Marketing. Under the supervision of the Assistant Vice Provost for Faculty Excellence and Teaching Innovation, the Multimedia Production Specialist provides client consultation, multimedia design project planning, file management, and adapts continually evolving/improving university styles and standards. The Multimedia Production Specialist will provide a wide range of support in video production and post-production, both field and studio. The incumbent will help develop, shoot and edit video projects to create meaningful, creative and effective multimedia content with a high degree of professionalism. The incumbent collaborates with faculty on all elements of the design process with courtesy and professionalism. Key Responsibilities Multimedia Production for Faculty Pre-production Planning: - Plans effective multimedia projects by preparing instructional training, public information and creative/promotional materials - Works with SJSU Online faculty and staff members to develop, shoot and edit video projects to create instructional content that is engaging and effective - Assesses client needs and multimedia selection including, but not limited to, concept development to production, from first edit through post-production and delivery as well as preparation of scripts, storyboards, and program designs, including the coordination of resource scheduling. Selects appropriate media approaches to achieve learning outcomes and integrates video, audio, digital and on-line components Producing/Directing: - Creates and produces instructional materials based on appropriate instructional media solutions - Collaborates in the creation of multimedia materials and evolves with styles and brand standards to produce effective multimedia content Post Production: - Assembles production materials into professionally finished products - Edits video recordings, soundtracks, still images, and multimedia presentations for highest quality possible - Creates postproduction elements such as animations, graphics, special effects and CSU mandated closed captions - Collaborates in evaluation of each project in terms of achievement of instructional and/or communication purpose - Directs production crew and on camera subjects, conducts interviews, and coordinates location logistics Knowledge, Skills & Abilities - Ability to communicate with constituents in a professional and respectful manner - General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices - Significant skills in professional multimedia design, integration, staging, and operation, preferably in a higher education setting - Ability to use media production software commonly used at SJSU, including Adobe Premiere Pro, Media Encoder, After Effects, Audition, Photoshop, and Acrobat - Advanced research, analytical, and problem-solving skills - Ability to create effective multimedia end products within a team, and coordinate production work - Advanced knowledge of software applications: word processing, spreadsheet, database management, digital asset management - Advanced knowledge of multimedia technology including trends, formats, and software - Significant knowledge of multimedia production processes including audience assessment, instructional and program design, and budgeting - Significant skills in directing live productions that incorporate complex audio mixing, graphics and multiple cameras - Ability to handle multiple work priorities, organize and plan work and projects, and perform accurately in a detail-oriented environment - Ability to process raw footage using the appropriate software for post-production preparation Required Qualifications - A bachelor's degree in a related field and/or equivalent - Five years plus of progressively responsible experience producing media, filming/editing, in a broadcast, corporate or educational environment, including demonstrated experience in scriptwriting and video production Preferred Qualifications - Bachelor's degree in media production, instructional technology, instructional design, broadcast journalism or a combination of equivalent education and experience - Experience in filming/editing video, live audio production, studio and remote production, multimedia creation and/or web design, project tracking and budgeting Compensation Classification: Media Production Specialist III Anticipated Hiring Range: $6,361/month - $7,023/month (Step 5 - Step 10) CSU Salary Range: $5,877/month - $8,561/month (Step 1 - Step 20) San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: - Resume - Letter of Interest All applicants must apply within the specified application period: July 9, 2026 through July 23, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Role Description Responsible for implementing processes in the Quality Improvement department regarding project management, and quality improvement within a managed care organization. Responsibilities include: - Monitoring, tracking, trending, analyzing, and reporting all data, performance measures, and other required information requested by the Health and Human Services Commission (HHSC), Centers for Medicare and Medicaid Services (CMS), Texas Department of Insurance (TDI), National Committee for Quality Assurance (NCQA) or any other accrediting or regulatory bodies. - Monitoring data and action plans as they relate to HEDIS or other projects/programs overseen by the Quality Improvement department. - Coordinating cross-functional efforts internally and externally as needed to support HEDIS data collection, validation and other assigned projects. - Supporting the department with the collection and analysis of related data/information and in the development of strategies/processes to improve performance outcomes. Qualifications - High School Diploma or equivalent is required. - Bachelor's degree (B.S.) from four-year college or university preferred. - Health Plan Claims or Clinical experience required. - Requires moderate to expert experience with computer programs, including Microsoft Office programs (Word, Excel, and PowerPoint). Requirements - Licensed Vocational Nurse or Registered Nurse. Company Description Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Role Description The Workforce Management Specialist is a critical operational owner within Moultrie’s Customer Success team. Reporting to a Customer Success Supervisor, this role owns the end-to-end WFM function: - Building the forecasting models that predict demand. - Designing the schedules that match capacity to that demand. - Monitoring real-time performance to ensure agents are deployed where and when customers need them most. We operate across voice and chat channels, with significant seasonal volume that requires precise forecasting and capacity planning. The right person for this role walks in ready to build, not learn. If you are energized by solving complex scheduling problems at scale and take pride in owning data-driven progress, this role is built for you. Responsibilities - FORECASTING & CAPACITY PLANNING - Build and maintain interval-level forecasting models for voice and chat channels, using historical volume, handle time, seasonality, and trend data. - Own seasonal ramp planning by translating staffing models and volume projections into capacity plans that support peak-season operations. - Model staffing scenarios for channel and routing changes; quantify the impact on service levels and utilization before changes go live. - Continuously refine forecast accuracy; track forecast-to-actual variance and adjust models to improve precision over time. - Partner with supervisors and leadership to align headcount plans with forecasted demand ahead of each week and each season. - UTILIZATION & REAL-TIME INTRADAY MANAGEMENT - Maintain continuous real-time visibility into agent activity and channel-level demand; proactively identify and correct staffing imbalances before they affect service levels. - Make intraday adjustments with urgency and ownership to keep every channel appropriately staffed throughout the day. - Own utilization, occupancy, and schedule adherence as primary performance metrics; track actuals against targets daily, investigate variance, and drive corrective action. - Build and maintain real-time dashboards that give supervisors and leadership continuous visibility into agent deployment, channel demand, and coverage across all queues. - SCHEDULING & COVERAGE - Design and manage agent schedules across a 7-day operating calendar, balancing service level requirements, agent preferences, labor rules, and multi-channel skill assignments. - Coordinate scheduling for off-channel activities including training, coaching, and team meetings without compromising coverage targets. - Process time-off requests, shift swaps, and ad hoc schedule changes with minimal disruption to coverage; maintain accurate records in the WFM platform. - Ensure skill-based routing assignments reflect current agent capabilities and are updated as routing strategy evolves. - ANALYTICS & CONTINUOUS IMPROVEMENT - Produce recurring WFM reporting for supervisors and CS leadership: daily utilization summaries, weekly forecast accuracy reports, and seasonal capacity reviews. - Identify and investigate root causes of coverage gaps, low utilization, or service level misses; develop and implement corrective recommendations. - Partner with supervisors to identify scheduling and routing changes that improve agent efficiency without sacrificing service quality. - Document WFM processes, forecasting methodologies, and scheduling policies to maintain a reliable, current reference for the team. - COMMUNICATION & CROSS-FUNCTIONAL COORDINATION - Serve as the primary point of contact for agents on schedule changes, shift swap requests, and time-off approvals — communicating clearly and consistently. - Collaborate with CS Supervisors, Team Leads, and HR to ensure scheduling decisions support performance goals and service level targets. - Communicate proactively with leadership when demand signals, forecast changes, or real-time conditions require immediate staffing decisions. Qualifications - 3+ years of workforce management experience in a contact center environment, with direct ownership of forecasting, scheduling, and intraday management. - Demonstrated experience building multi-channel forecasting models from the ground up — voice, chat, and/or digital channels required. - Hands-on experience with enterprise WFM platforms (Verint, NICE IEX, Calabrio, or equivalent required). - Deep command of core WFM metrics: utilization, occupancy, schedule adherence, service level, average handle time, and shrinkage. - Experience scheduling and managing capacity for large teams across multiple channels and shift types. - Proficiency in data tools for tracking and analysis — advanced Excel or Google Sheets at minimum; SQL or BI tools a strong plus. - Proven ability to work independently in a remote environment and make real-time staffing decisions with urgency and sound judgment. - Strong written and verbal communication skills; able to present data-backed recommendations to supervisors and leadership clearly and concisely. Preferred Qualifications - Experience with WFM platform administration, including configuration, skill routing logic, and reporting. - Experience with Erlang C modeling or other queuing theory approaches to staffing calculations. - Experience supporting 7-day operations and large seasonal volume ramps. - Familiarity with skills-based routing and channel blending strategies in a multi-queue environment. - SQL proficiency or experience querying a cloud data warehouse. - Experience in a fast-growing, remote-first organization.