Growth Powered By People
Store Operations Supervisor
Location
California
Posted
2 days ago
Salary
$60K - $85K / year
Seniority
Senior
Job Description
Store Operations Supervisor
Lithia & Driveway
• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics • Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues • Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes • Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs • Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction • Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience
Job Requirements
- Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management
- Experience building partnerships and influencing results across multiple locations or teams
- Strong communication, presentation, and relationship-management skills
- Excellent analytical, problem-solving, and critical-thinking abilities
- Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint
- Ability to travel as needed and work flexible hours to support business operations
- High School graduate or equivalent, 18 years or older required
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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