Highmark Health logo
Highmark Health

Creating remarkable health experiences, freeing people to be their best.

Supervisor Member Services

SupervisorGeneralFull TimeRemoteMid LevelTeam 10,001+Since 1852H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$58.1K - $90K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Supervisor Member Services

Highmark Health

Role Description This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to all customer inquiries and complaints, appropriately referring inquiries to other areas as necessary for resolution. The incumbent may be required to make routine medical approval decisions. - Manage the departmental operations and day-to-day functions. - Handle escalated calls from members, state agencies, providers and vendors. - Coach and counsel employees. - Prepare reports for various internal and external areas for trends and statistics. - Create and maintain quality and training programs for department. - Responsible for on-call emergency contact for nights and weekend support. - Other duties as assigned or requested. Qualifications - Minimum: High School Education or GED - 1 year of experience in supervisory position - 3 years of experience in customer service and/or health industry environment - Preferred: Bachelor’s degree Requirements - Does this role supervise/manage other employees? Yes - Is Travel Required? No Benefits - Pay Range Minimum: $58,100.00 - Pay Range Maximum: $90,000.00 - Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

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