• Design, implement, test, and deploy high-performance backend services that handle millions of requests daily with strong SLAs. • Develop and maintain scalable microservices in Python and Golang, focusing on rating orchestration and carrier rate ingestion. • Enhance and support our /shipments API, ensuring performance, accuracy, and low latency for all users. • Collaborate with cross-functional partners (Product, Infrastructure, and Carrier Integrations) to deliver key API capabilities. • Continuously improve the CI/CD pipeline for efficient, reliable, and automated deployments. • Monitor, measure, and improve system health through metrics, logging, and observability tools. • Participate in code and design reviews, providing thoughtful feedback and mentorship to peers and junior engineers. • Engage in the team’s on-call rotation, troubleshooting production incidents quickly and effectively. • Drive technical excellence and contribute to long-term architectural improvements across the rating system.

• Manage processes for delivering release, patch, beta, and hotfix functionality • Design and develop software applications • Align software solutions within the overall IT strategy • Develop, maintain, and enforce best practices within projects • Active participation in IT leadership team • Active in mentoring new and experienced developers • Perform as a technical backstop for all design challenges, issues, and production emergencies • Enforce and develop corporate policies regarding software development and release procedures

• Develop and maintain software for our edge devices, server infrastructure, and web applications. • Build and improve the APIs connecting our system components (edge, server, web). • Design and improve the user interfaces that customers use in our web application. • Implement, manage, and optimize data processing and machine learning inference pipelines on our servers. • Troubleshoot problems across the hardware/software stack, from edge devices through the server to the web frontend. • Collaborate with the team to design new features and solve technical challenges.

• Build robust work order execution workflows, enabling technicians to efficiently complete installations, repairs, and service calls directly from the field. • Implement intuitive tools within our Field Service mobile application that guide technicians through structured procedures, checklists, equipment tracking, and status updates. • Develop real-time capabilities that allow technicians to access job details, capture notes and photos, collect customer signatures, and seamlessly communicate updates to both dispatch teams and end customers. • Develop, in collaboration with talented designers, delightful interfaces that wow our end users.