• Provide phone and onsite technical support to customers • Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment • Complete equipment installations, deinstallations, relocations, and customer operator training • Follow up with customers after installations to ensure expectations have been met and equipment is operating properly • Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility • Provide high-quality technical support by completing service calls according to company standards and service agreements • Assist customers with equipment-related questions and provide guidance regarding color management and production workflows • Develop a working knowledge of Onyx software and RIP systems to support customer print production environments • Understand how RIP software manages print production and assist customers with general operational questions • Participate in ongoing training programs to remain current on products, software, and service procedures • Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations • Maintain accurate service records and documentation • Work effectively in a fast-paced, customer-focused environment.

• Provide phone and onsite technical support to customers. • Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment. • Complete equipment installations, deinstallations, relocations, and customer operator training. • Follow up with customers after installations to ensure expectations have been met and equipment is operating properly. • Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility. • Provide high-quality technical support by completing service calls according to company standards and service agreements. • Assist customers with equipment-related questions and provide guidance regarding color management and production workflows. • Develop a working knowledge of Onyx software and RIP systems to support customer print production environments. • Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations. • Maintain accurate service records and documentation.

• Provide phone and onsite technical support to customers. • Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment. • Complete equipment installations, deinstallations, relocations, and customer operator training. • Follow up with customers after installations to ensure expectations have been met and equipment is operating properly. • Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility. • Provide high-quality technical support by completing service calls according to company standards and service agreements. • Assist customers with equipment-related questions and provide guidance regarding color management and production workflows. • Develop a working knowledge of Onyx software and RIP systems to support customer print production environments. • Understand how RIP software manages print production and assist customers with general operational questions. • Participate in ongoing training programs to remain current on products, software, and service procedures. • Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations. • Maintain accurate service records and documentation. • Work effectively in a fast-paced, customer-focused environment.

• National Ambulatory Care Reporting Systems (NACRS) and Discharge Abstract Database (DAD) coding and abstracting following CIHI coding standards and ICD-10 CA/CCI guidelines • Request for clarification of uncertain clinical information in support of accurate data collection • Use of abstracting and report generation to ensure data submission/distribution to internal and external customers • Collaboration with the Registration, Decision Support, and Finance teams to enhance quality decision-making and accurate funding based on the clinical data • Participate in projects for the improvement of data quality • Practice self-development and continuous learning to enhance your skills and expand your expertise as a health information management professional • Other job functions as necessary to support the Health Information Management team