• Develop and execute the company's technology vision and roadmap. • Partner with executive leadership to align technology investments with business goals. • Guide technology decisions that support innovation, scalability, security, and long-term growth. • Manage technology budgets, vendor relationships, and resource planning. • Build project plans, timelines, and delivery roadmaps that keep initiatives on track. • Lead, mentor, and grow a high-performing software engineering organization. • Foster a culture of innovation, collaboration, accountability, and continuous improvement. • Participate directly in software development through architecture design, coding, technical reviews, and pull requests. • Establish engineering best practices, CI/CD pipelines, automated testing, observability, and DevOps excellence. • Ensure our platforms remain secure, reliable, scalable, and high-performing. • Partner closely with business and clinical leaders to transform ideas into impactful technology solutions. • Help prioritize product investments based on business value and customer impact. • Lead sprint planning, roadmap execution, and delivery accountability. • Incorporate customer and provider feedback into product improvements. • Own Backpack's cybersecurity strategy and security roadmap. • Ensure compliance with HIPAA and healthcare security standards. • Lead vulnerability management, incident response planning, and security governance. • Partner with auditors and third-party vendors on compliance initiatives. • Promote secure software development across the engineering organization. • Lead internal IT operations, SaaS administration, infrastructure, endpoint management, and technology support. • Ensure employees have secure, reliable technology to do their best work. • Develop policies and standards that strengthen operational excellence.

• Collaborating with sales management on trends in the industry • Achieving top tier market share at territory level • Providing updates on Financial Advisors’ investments • Identifying and partnering with key local Centers of Influence

• Lead and develop the WFM and Payroll Implementation Managers. • Set clear expectations, establish accountability, and drive results. • Own delivery of all commercial WFM and payroll implementations. • Define performance metrics, SLAs, and quality standards. • Identify bottlenecks and optimize for throughput. • Provide critical input on the strategic productization initiatives. • Partner with Product and Sales to build a roadmap toward self-serve and reduced professional services dependency. • Define performance standards and operational expectations for the offshore implementation team. • Iterate on training, workflows, and processes to continuously improve efficiency and quality. • Build and evolve scalable implementation processes and playbooks for both WFM and Payroll. • Drive continuous improvement and identify automation opportunities. • Establish operational reporting and metrics that track volume, quality, cost per implementation, and team productivity. • Build dashboards that inform decision-making. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation challenges, product gaps, and scaling constraints. • Lead adoption of AI and automation for onboarding, configuration, integrations, and error checking.

• Serve as the primary liaison and representative to ACF, managing the overall client relationship and ensuring that project activities align with federal requirements and expectations • Provide overall management, strategic direction, and leadership for all Baby FACES activities, personnel, and project operations • Ensure that all work conducted under the contract is technically sound, high quality, and responsive to program needs • Oversee day-to-day project operations, including coordination of staff, activities, and project resources • Develop, obtain approval for, and manage detailed project scopes, workplans, timelines, and deliverables, while tracking progress and performance • Work closely with the Principal Investigator and project leadership team to ensure effective execution of the study and achievement of project objectives • Supervise senior technical and operational staff, including performance management, staff development, recruitment, and retention efforts • Monitor project budgets, expenditures, and performance metrics, ensuring contractual compliance, timely deliverables, and achievement of study targets and outcomes