• Ensuring reliability, resiliency, and innovation in information systems and ecosystems • Driving continuous improvement and delivering exceptional service to customers • Analyzing business needs, tackling complex problems, and providing strategic advice and designs • Involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems • Building trusted relationships with customers and partnering for success • Work on end-to-end services, spanning customer sites and platforms • Collaborating alongside a talented team of professionals • Embracing an entrepreneurial mindset and seeking innovative solutions • Implementing cutting-edge tools that enhance operations, improve reliability, and gather valuable feedback on platforms • Identifying and mitigating common operational issues to deliver seamless experiences to customers

• Own the technical narrative for F5’s AI Security and Automation solutions. • Design and maintain scalable cloud-native lab environments. • Develop "vulnerable applications" to simulate real-world attacks (such as prompt injection, model poisoning, and API breaches) and demonstrate how F5 mitigates them. • Build Terraform/Ansible configurations, and create GitHub-automated CI/CD pipelines to showcase how security integrates seamlessly into the modern developer's workflow. • Translate complex technical architectures into highly engaging content. • Author deep-dive blogs, produce high-quality demo videos, and deliver presentations at key industry events. • Partner closely with Product Management, Threat Intelligence (F5 Labs), and Product Engineering to influence product roadmaps based on real-world feedback from the field and customer communities.

• Drive software engineering security hygiene end-to-end, from identifying vulnerabilities and misconfigurations to implementing durable fixes across our platform • Work hand-in-hand with DevOps and Engineering teams to embed security best practices into everyday workflows, without slowing down velocity • Stay current on evolving cloud security threats, tooling, and best practices, ensuring Raya's infrastructure stays ahead of emerging risks • Triage, prioritize, and systematically close out security findings, translating scanner output into practical, actionable engineering fixes • Expand and maintain security checks and guardrails in CI/CD pipelines and the broader PDLC, so security becomes a natural part of how we ship, not an afterthought

• Monitor, support, and maintain the reliability, availability, and performance of large-scale GeForce NOW production services running across cloud and datacenter environments. • Participate in production incident triage, troubleshooting, and resolution of complex infrastructure and application issues. • Take part in the team's on-call rotation, including occasional weekend coverage, to ensure timely restoration of customer-facing services. • Monitor service health using metrics, logs, traces, and dashboards, and proactively identify reliability, performance, and capacity issues before they impact customers. • Collaborate with software engineering, platform, networking, and infrastructure teams to improve operational readiness, reliability, and service resilience. • Drive observability initiatives by improving monitoring, alerting, dashboards, and telemetry to enable faster detection and diagnosis of production issues. • Scale services sustainably by building automation, eliminating operational toil, and continuously improving deployment, recovery, and operational workflows. • Lead and participate in incident response, root cause analysis, and blameless postmortems, driving corrective and preventive actions to improve long-term service reliability. • Design and develop custom tools, automation, and self-service solutions that simplify operations, improve engineer productivity, and enhance the overall GeForce NOW platform. • Continuously evaluate existing operational processes and identify opportunities to improve service reliability, operational efficiency, and customer experience through engineering-driven solutions. • Contribute to the design, deployment, and operation of Kubernetes-based services, ensuring they meet scalability, reliability, and performance requirements.