• Design end-to-end SAP S/4HANA Public Cloud architectures tailored to customer needs • Lead technical and functional solutioning across greenfield and migration projects • Ensure alignment with SAP Activate methodology and cloud deployment standards • Provide hands-on guidance during implementation, including troubleshooting and optimisation • Act as a strategic advisor to clients, translating business goals into technical solutions • Present solution architectures and roadmaps to executive audiences • Drive adoption of SAP innovations including AI, automation, and analytics

• Partner with Sama Account Executives and Sama Account Managers to deliver new customer pilots and grow technical relationships with existing customers • Lead technical scoping and requirements gathering to design complex AI data solutions for clients, providing machine learning expertise through product demos, proof-of-concepts, and workshops that align with client business objectives • Design, develop, and maintain demos, integrations, and other tools for executing successful pilot programs and customer expansions • Become an expert in Sama products from a business and technical standpoint and maintain up-to-date knowledge of relevant industry trends and emerging technologies • Evangelize Sama and engage with customers at major industry events and academic conferences • Partner with Product and R&D to influence the Product roadmap based on real-time industry insights • Collaborate with fellow SEs and technical teams to share best practices, lessons learned, and technical insights

• Partner with NVIDIA's engineering, product, and sales teams to secure design wins and drive the adoption of NVIDIA technology within the AdTech and Media distribution ecosystems. • Act as a trusted technical advisor for customers and partners, conducting proof-of-concept evaluations, and providing deep technical guidance on the best use of NVIDIA hardware and software. • Perform in-depth analysis and optimization of AI/ML models, recommender systems, and data processing pipelines to ensure peak performance on current- and next-generation GPU architectures. • Interact directly with customer data scientists, engineers, and developers on high-impact projects, using your expertise to help them deploy and scale their solutions. • Translate customer feedback into actionable insights for NVIDIA's product and engineering teams to help guide the development of new features and products. • Build technical collateral, such as notebooks, blogs, and presentations, that demonstrate the value of NVIDIA's platform for key use cases like real-time bidding, user personalization, and content recommendation.

• Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value • Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite • Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards • Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation • Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy • Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement • Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities • Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader