• Partner with Sama Account Executives and Sama Account Managers to deliver new customer pilots and grow technical relationships with existing customers • Lead technical scoping and requirements gathering to design complex AI data solutions for clients, providing machine learning expertise through product demos, proof-of-concepts, and workshops that align with client business objectives • Design, develop, and maintain demos, integrations, and other tools for executing successful pilot programs and customer expansions • Become an expert in Sama products from a business and technical standpoint and maintain up-to-date knowledge of relevant industry trends and emerging technologies • Evangelize Sama and engage with customers at major industry events and academic conferences • Partner with Product and R&D to influence the Product roadmap based on real-time industry insights • Collaborate with fellow SEs and technical teams to share best practices, lessons learned, and technical insights

• Partner with NVIDIA's engineering, product, and sales teams to secure design wins and drive the adoption of NVIDIA technology within the AdTech and Media distribution ecosystems. • Act as a trusted technical advisor for customers and partners, conducting proof-of-concept evaluations, and providing deep technical guidance on the best use of NVIDIA hardware and software. • Perform in-depth analysis and optimization of AI/ML models, recommender systems, and data processing pipelines to ensure peak performance on current- and next-generation GPU architectures. • Interact directly with customer data scientists, engineers, and developers on high-impact projects, using your expertise to help them deploy and scale their solutions. • Translate customer feedback into actionable insights for NVIDIA's product and engineering teams to help guide the development of new features and products. • Build technical collateral, such as notebooks, blogs, and presentations, that demonstrate the value of NVIDIA's platform for key use cases like real-time bidding, user personalization, and content recommendation.

• Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value • Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite • Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards • Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation • Collaborate & influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy • Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement • Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities • Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Iron Bow, our Consulting Systems Engineers (CSEs) are seasoned presales engineering professionals with a deep passion for technology and commitment to helping customers achieve their business outcomes. As a CSE, you’ll collaborate with our engineering teams to develop innovative and tailored solutions for our clients. This role offers exposure to a diverse range of technologies, with continuous opportunities to learn and adapt to new advancements. - Possess a keen eye for detail and a creative problem-solving mindset. - Ability to think outside the box and work with a sense of urgency. - Passion for innovation. CSEs are integral to Iron Bow’s strategic approach, leveraging their technical expertise and domain knowledge to craft solutions that align with our pillar strategies: IT modernization, Workforce Experience, Digital Transformation, and Cybersecurity. Qualifications - A broad understanding of technology and the ability to consult with customers regarding cloud, collaboration, security, data center, networking mobility & end user devices, managed services, and digital/IoT transformation. - Typically requires a Bachelor degree in a related field and 10 years experience in engineering presales or related experience. - Ability to develop an area of specialization. - Experience with other lead OEMs, as well as experience with OEM configuration and operation toolsets. - Knowledge of relevant solutions sets, product line specifications, performance criteria, and applications. - Excellent written and verbal communication, listening, negotiation, and presentation skills. - Ability to work effectively, add value as a team member, and assume a technical leadership role for the team. - Demonstrated technical knowledge and consultative skills. - Relevant experience in key competitor offerings in technology areas to drive business outcomes. - Comfortable working in a team environment with high performing employees and collaborating with internal technical experts to develop and drive solutions. - US citizenship is required. - Government clearance is a plus. - OEM Certifications are a plus (Dell datacenter ideally). - Experience with Department of Justice desired but not required. Requirements - Work in concert with Account Teams to build consultative relationships and provide IT solutions and professional services to customer base (engagement, program, and managed services). - Focus on innovative technical presales solutions to include cloud, collaboration, security, data center, networking mobility & end user devices, managed services, and digital/IoT transformation. - Work as a trusted advisor to provide leadership in knowledge of key products, solutions, and partners. - Develop proposals and SOWs, assisting account teams in effectively packaging, pricing, and presenting solutions to customers. - Lead proposal solutioning as the technical solution owner. - Validation and creation of Bills of Materials from leading OEMs using appropriate configuration tools. - Provide technical assistance to customers and Account Teams. - Obtain customer integration service needs, challenges, and product requirements to develop business cases to drive solutions. - Understand and communicate IT strategy and vision based on Iron Bow’s capabilities to meet your customers’ technical requirements. Benefits - Collaborative Environment - Collaboration isn’t a buzzword; it's the key to our success. - Integrity - Ethical standards are non-negotiable at Iron Bow. - Transformation - Join us in redesigning the customer and employee experience. - Thriving Culture - Our company culture promotes an environment where innovation flourishes. - Impactful Work - You'll be part of meaningful projects that make a difference. - Innovation & Excellence - We're at the forefront of our industry, pushing boundaries. - Flexibility & Autonomy - We encourage our team members to excel and make decisions. - Resources - Access the tools and support needed to succeed; we’re heavily invested! Travel Requirements This is a remote position we prefer candidates based in the National Capital Region or within the Mid Atlantic region and may include up to 20% travel.