• Execute brand strategy and tactics in field • Manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability • Deliver sales performance, brand KPIs, and financial targets to meet or exceed objectives • Create pre-call plan objectives and execute post-call evaluation to improve sales performance • Proactively serve customer needs, expectations, and challenges • Develop and execute a call plan to maximize access and sales opportunities • Continuously build understanding on customer needs, market landscape, and optimize brand strategy

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed those objectives • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

• Increase commercial revenue by reducing commercial churn • Identify customers who should be on contract or customers whose contracts are expiring • Handle and identify Business Solutions opportunities for Business customers • Assist with customer care for Business customers • Demonstrate full understanding of current marketing campaigns and products • Communicate sales activities, reports, and results as requested by Management • Effectively communicate product and service information to each customer • Monitor and manage past due accounts • Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service • Frequent and regular communication with management team • Manage and develop customers through Salesforce Sales Cloud