• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed those objectives • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

• Increase commercial revenue by reducing commercial churn • Identify customers who should be on contract or customers whose contracts are expiring • Handle and identify Business Solutions opportunities for Business customers • Assist with customer care for Business customers • Demonstrate full understanding of current marketing campaigns and products • Communicate sales activities, reports, and results as requested by Management • Effectively communicate product and service information to each customer • Monitor and manage past due accounts • Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service • Frequent and regular communication with management team • Manage and develop customers through Salesforce Sales Cloud

Role Description The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Technical Service Representative, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service. Leveraging your experience, collaborative skills, and access to resources, you will ensure timely and accurate resolutions to dealer personnel. Job Responsibilities - Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns. - Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel. - Document Condition, Cause, and Correction details clearly and concisely within a data management system. - Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders. - Provide coaching and guidance to dealer personnel to enhance their technical capabilities. - Contribute to the development and maintenance of internal and dealer-facing resource materials. - Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms. - Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation. - Ensure effective and timely resolution of user problems. Qualifications - High school diploma or equivalent. - Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair. - Preferred achievement of Expert level technician or higher in Harley-Davidson University’s Technical Recognition Program. Requirements - 4+ years of experience as a motorcycle maintenance and repair technician. - Demonstrated ability in complex problem-solving. - Capacity to multitask and prioritize responsibilities effectively. - Excellent verbal and written communication skills, particularly in conveying technical information. - Ability to work autonomously in a remote team environment. - Strong proficiency in computer skills, including Microsoft Office Suite. Benefits - Inclusive compensation package for all full-time salaried employees. - Annual bonus programs. - Health insurance benefits. - 401k program. - Onsite fitness centers and employee stores. - Employee discounts on products and accessories.