• Manage project scope, collaborating on the definition of goals, deliverables, tasks, milestones, and tracking change requests when required. • Lead project planning and progress tracking, working with the team on estimates and schedules to ensure timely delivery of project commitments. • Serve as team lead, assembling cross-functional teams with balanced skill sets, monitoring performance, maintaining team motivation, and managing conflicts to ensure high performance. • Develop and execute risk management plans, identifying potential risks and defining mitigation strategies. • Coordinate with business stakeholders, including clients, account managers, and internal teams, to ensure alignment with project objectives and context. • Document QA processes, implementation procedures, ad formats, and technical specifications to support internal knowledge sharing. • Support the rollout of new products and the implementation of technical integrations for new advertising vendors in collaboration with product and revenue teams. • Ensure compliance with privacy, data protection, consent, accessibility, and other regulatory requirements, communicating technical implications to revenue and development teams. • Monitor performance data in Google Ad Manager, SSPs, and other third-party systems, providing insights and recommendations for optimization.

• Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance. • Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved. • Provide complete ownership and deliver support services to meet customers commitments. • Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work. • Establish and enforce processes and best practices for cloud migrations. • Own ticket escalation processes and ensure it is followed consistently. • Establish support best practices and refine support management framework as needed. • Identify potential risks or gaps and mentor members across the cloud integrations organization. • Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs. • Manage and refine existing tools and automation used for service operations. • Collaborate with internal teams on migration requirements for new or existing services. • Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved. • Foster communication and transparency amongst all teams involved in the delivery of projects, including customers. • Collaborate with vendors for integration needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication. • Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams. • Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms. • Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve. • Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes. • Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing. • Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup. • Drive continuous improvement initiatives based on client feedback and lessons learned.

• Lead and coordinate technical projects from initiation through completion. • Manage project plans, schedules, risks, issues, and dependencies to ensure successful delivery. • Serve as the primary liaison between internal teams, customers, partners, and other stakeholders. • Facilitate onboarding, training, and adoption of technical processes and tools. • Provide guidance and support to technical and non-technical stakeholders throughout project execution. • Develop and maintain project documentation, process guides, and operational best practices. • Monitor project performance and identify opportunities for process improvement and increased efficiency. • Track project milestones, communicate status updates, and escalate issues when appropriate. • Support organizational change management activities, including communications, training, and documentation. • Collaborate with engineering, operations, and business teams to align project goals and priorities. • Contribute to business development activities by providing technical project insights and supporting customer discussions when required.