• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication. • Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams. • Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms. • Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve. • Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes. • Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing. • Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup. • Drive continuous improvement initiatives based on client feedback and lessons learned.

• Lead and coordinate technical projects from initiation through completion. • Manage project plans, schedules, risks, issues, and dependencies to ensure successful delivery. • Serve as the primary liaison between internal teams, customers, partners, and other stakeholders. • Facilitate onboarding, training, and adoption of technical processes and tools. • Provide guidance and support to technical and non-technical stakeholders throughout project execution. • Develop and maintain project documentation, process guides, and operational best practices. • Monitor project performance and identify opportunities for process improvement and increased efficiency. • Track project milestones, communicate status updates, and escalate issues when appropriate. • Support organizational change management activities, including communications, training, and documentation. • Collaborate with engineering, operations, and business teams to align project goals and priorities. • Contribute to business development activities by providing technical project insights and supporting customer discussions when required.

• Drive strategy alignment, planning, and execution rhythm across teams. • Monitor dependencies and cross-functional efforts to mitigate critical risks to drive successful execution. • Align portfolio objectives with organizational goals, ensuring that all projects contribute to the overall strategy. • Support critical projects and initiatives, ensuring alignment with strategic goals and timely execution. • Track progress and report on key performance indicators. • Managing and tracking utilization and forecasted investments against the annual plan, ensuring financial resources are allocated efficiently. • Develop and disseminate clear and effective communication materials, including presentations, reports, and memos for both internal and external stakeholders. • Build and maintain relationships with leaders, cross-functional teams, and other program managers to facilitate collaboration and knowledge sharing. • Gather, analyze, and present data to support decision-making processes, identify trends, and drive continuous improvement efforts. • Act as a key problem-solving resource helping to address complex issues and challenges within the organization. • Establish scalable processes, systems, and workflows to improve operational efficiency within the organization. • Organize and lead meetings, and set agendas ensuring that discussions are productive, action items documentation, and decisions are followed through. • Flexibility to adjust strategies and priorities in response to changing market conditions and organizational needs.

• Lead and coordinate technical projects from initiation through completion. • Manage project plans, schedules, risks, issues, and dependencies to ensure successful delivery. • Serve as the primary liaison between internal teams, customers, partners, and other stakeholders. • Facilitate onboarding, training, and adoption of technical processes and tools. • Provide guidance and support to technical and non-technical stakeholders throughout project execution. • Develop and maintain project documentation, process guides, and operational best practices. • Monitor project performance and identify opportunities for process improvement and increased efficiency. • Track project milestones, communicate status updates, and escalate issues when appropriate. • Support organizational change management activities, including communications, training, and documentation. • Collaborate with engineering, operations, and business teams to align project goals and priorities. • Contribute to business development activities by providing technical project insights and supporting customer discussions when required.