• Take ownership of customer success in Portugal and Spain, including onboarding alignment, adoption, retention, and expansion • Establish the first structured CS rhythm for Iberia: touchpoints, segmentation, playbooks, and customer communication standards • Act as the internal voice of Iberia customers, sharing insights and product feedback with cross-functional teams • Manage strategic accounts with a 1:1 approach: stakeholder mapping, success plans, QBRs, risk mitigation, and expansion • Manage a high-volume base through scalable programs (One-to-Many), especially for onboarding and activation. • Identify churn risk signals and proactively act on them using health scoring, usage trends, and engagement metrics • Identify expansion opportunities (upgrades, add-ons, and broader adoption) and execute the right motion based on customer segment • Promote best practices around WhatsApp Business API setup, templates, messaging compliance, automation, and operational workflows • Help define Iberia segmentation, ICP learnings, and customer journey improvements • Collaborate with marketing and sales as the region grows, ensuring new customers enter with correct expectations and smooth handoffs

Role Description The Customer Success Representative is responsible for delivering an exceptional client experience by serving as the primary point of contact for employer groups, brokers, and employees participating in Individual Coverage Health Reimbursement Arrangements (ICHRAs). This role blends customer success, account management, insurance expertise, and benefits administration to ensure successful implementation, ongoing account support, and long-term client satisfaction. The ideal candidate is a relationship builder with excellent communication skills, strong attention to detail, and a passion for helping clients navigate health insurance and employee benefits. This position requires an active Health & Life Insurance License, Medicare Certification (AHIP or NABIP), and candidates should preferably reside in, or be willing to relocate to, the Austin or Houston, Texas metropolitan area. While this is primarily a remote position, occasional in-person meetings, client visits, team events, and training sessions may be required. Qualifications - Active Health & Life Insurance License. - Current FFM Certification, Medicare Certification, AHIP or NABIP (or the ability to obtain within 30 days of hire). - Reside in the Austin or Houston, Texas metropolitan area or be willing to relocate prior to employment. - Minimum of two (2) years of experience in customer success, customer service, insurance, employee benefits, or account management. - Strong knowledge of Individual Health Insurance, Medicare, and employee benefits. - Excellent verbal, written, and interpersonal communication skills. - Strong organizational, problem-solving, and time management skills. - Ability to manage multiple client accounts while maintaining a high level of accuracy. - Proficiency with Microsoft Office Suite, Google Workspace, HubSpot, and web-based technology platforms. Requirements - Experience administering ICHRA, QSEHRA, or other consumer-directed health benefit programs. - Knowledge of ACA regulations, Marketplace health plans, Medicare enrollment, and health insurance carrier operations. - Experience with benefits administration systems, CRM platforms, or enrollment technology. Benefits - Transforming how employers and employees experience health benefits through technology, innovation, and exceptional service. - Guiding employers and their employees through significant transitions in securing the right healthcare coverage. - Making affordable, personalized healthcare genuinely within reach. - Relationship-driven work that defines the customer experience.

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives • Know the GitLab platform, our more common best practices, and use cases in order to guide the customer • Understand the customer journey and be able to guide them on future adoption • Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction • Remain knowledgeable and up-to-date on GitLab releases

What we doFounded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have "stopped out" and support them until graduation, through our patented technology-enabled service. To date, we have re-enrolled over 57,000 students for our university partners. As of July 2025, ReUp Education partners with 140 active schools and a total of 1.78 million learners. To date, ReUp Education has helped 7,960 learners graduate. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals. The RoleWe are looking for an experienced Account Manager to join our Partner Success team. As the primary point of contact with our higher ed partners, you will manage a portfolio of partners in a strategic way to deliver exceptional results and optimal customer service experiences. You will be responsible for on-boarding new partners while renewing and growing our existing higher-ed relationships. Your effective coordination and collaboration with ReUp team members in Product, Sales, Learner Services, Finance and Marketing will help you deliver increases in partner satisfaction, growth, and renewals, while facilitating our ability to successfully support students. Our ideal candidate is excited to establish long-lasting and mutually beneficial institutional partnerships that help ReUp build and deliver transformative experiences that guide students back to school and a degree. Attention to detail and sharp communication skills are essential. You must be self-motivated, results-driven, team oriented, and able to pivot in a fast-paced environment. What you’ll do - Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction. - Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client. - Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals. - Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions. - Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement. - Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities. - Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities. Qualifications Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application. - You have 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field. - You have clear experience delivering client-focused solutions based on customer needs. - You are a natural relationship builder with integrity, reliability, and maturity; you work productively in a team. - You are able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level. - You have strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts. - You effectively manage ambiguity, and are comfortable making decisions without having all the facts. - You possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills. - You offer strong presentation creation abilities (verbal, written, presentation suite). - You have experience with Salesforce, MS Office and Google Apps. - You are comfortable with some travel (~20%). - You hold a Bachelor’s degree. - - Nice To Have(s) - - - You care about ReUp’s mission and are committed to helping us open new opportunities to students. - You are driven to provide a high level of partner satisfaction, ensuring their needs are met and identifying opportunities to make each partnership highly successful. - You approach data with curiosity and willingness to explore why student results for each partner institution are what they are. - You have a knack for managing change and a willingness to think creatively to solve a problem. - You intuitively know (or know how to discover) what a partner cares about and how to provide them that information and support their objectives, strategic plans, and mission. Compensation & Benefits - Compensation: $105,000 base salary with... - - Bonus on Company Performance Metrics (up to 10% of base salary) - Commission on Value and Revenue Drivers ($32,500 OTE) - Medical, dental, and vision insurance for employees - - We pay 100% of the employee's premium and 50% of any dependents' premiums - Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA - PPO Buy-up plan available - FSA available - Company paid short-term disability, long-term disability, and life insurance for employee - Flexible time off - Hybrid work opportunity - Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance - 16 paid holidays per year (including Juneteenth and the last week of the calendar year) - Company wellness days (2 per year) - Day of Service (Paid day for volunteering) - 401(k) plan - Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave) - Discounted Pet Insurance - Free Headspace subscription - A diverse team that fosters a high level of collaboration despite being highly distributed Location - ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed:AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA and WI. Company CultureREDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration. ReUp Education is an equal-opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.