Kyra Health

Role Description The Customer Success Representative is responsible for delivering an exceptional client experience by serving as the primary point of contact for employer groups, brokers, and employees participating in Individual Coverage Health Reimbursement Arrangements (ICHRAs). This role blends customer success, account management, insurance expertise, and benefits administration to ensure successful implementation, ongoing account support, and long-term client satisfaction. The ideal candidate is a relationship builder with excellent communication skills, strong attention to detail, and a passion for helping clients navigate health insurance and employee benefits. This position requires an active Health & Life Insurance License, Medicare Certification (AHIP or NABIP), and candidates should preferably reside in, or be willing to relocate to, the Austin or Houston, Texas metropolitan area. While this is primarily a remote position, occasional in-person meetings, client visits, team events, and training sessions may be required. Qualifications - Active Health & Life Insurance License. - Current FFM Certification, Medicare Certification, AHIP or NABIP (or the ability to obtain within 30 days of hire). - Reside in the Austin or Houston, Texas metropolitan area or be willing to relocate prior to employment. - Minimum of two (2) years of experience in customer success, customer service, insurance, employee benefits, or account management. - Strong knowledge of Individual Health Insurance, Medicare, and employee benefits. - Excellent verbal, written, and interpersonal communication skills. - Strong organizational, problem-solving, and time management skills. - Ability to manage multiple client accounts while maintaining a high level of accuracy. - Proficiency with Microsoft Office Suite, Google Workspace, HubSpot, and web-based technology platforms. Requirements - Experience administering ICHRA, QSEHRA, or other consumer-directed health benefit programs. - Knowledge of ACA regulations, Marketplace health plans, Medicare enrollment, and health insurance carrier operations. - Experience with benefits administration systems, CRM platforms, or enrollment technology. Benefits - Transforming how employers and employees experience health benefits through technology, innovation, and exceptional service. - Guiding employers and their employees through significant transitions in securing the right healthcare coverage. - Making affordable, personalized healthcare genuinely within reach. - Relationship-driven work that defines the customer experience.