Axon logo
Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting

Professional Services Manager

Location

Canada

Posted

6 days ago

Salary

C$74.3K - C$118.8K / year

Seniority

Lead

No structured requirement data.

Job Description

Professional Services Manager

Axon

Role Description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Your Impact: This role sits at the center of Axon’s Real-Time Awareness (RTA) strategy, helping customers bring together drone detection, live video, and real-time intelligence into a unified operational picture. - Serve as the primary technical lead for Dedrone deployments, owning delivery from post-sale through full operational readiness. - Act as a subject matter expert across Axon’s Real-Time Awareness (RTA) suite. - Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. - Guide customers in creating operational policies and workflows that integrate Dedrone systems. - Coordinate and manage third-party training and integration vendors. - Conduct site assessments to inform hardware placement and operational design. - Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs. - Provide post-deployment monitoring and escalation. - Collaborate cross-functionally with Sales, Product, and Engineering. - Capture and relay customer feature requests, bug reports, or process gaps. - Attend strategic customer meetings with Sales to provide technical validation. - Lead or assist in Proof of Concepts (POCs). - Support RFP/RFI responses with technical and services detail. - Draft or validate Statements of Work (SOW). Qualifications - Minimum of 3 years of experience in customer-facing roles. - Direct experience deploying hardware/software solutions in complex operational environments. - Understanding of drone systems, airspace management, RF sensing, or UAS programs. - Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration. - Confident training presence; able to present technical workflows clearly. - Experience working with public safety agencies, particularly law enforcement or security operations. - Project and stakeholder management skills. - A passion for emerging technology, safety, and customer success. - Willingness to travel heavily and adapt to dynamic customer needs in the field. - Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment. Requirements - Relevant remote pilot certification or equivalent required, or ability to obtain within 3 months. Benefits - Base Pay Range: $74,250 — $118,800 CAD. - Compensation includes base pay, bonus, and stock awards. - Benefits support physical, financial, and emotional well-being.

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