Lead Client Coordinator
Location
Michigan
Posted
9 days ago
Salary
$60K - $70K / year
Seniority
Senior
Job Description
Lead Client Coordinator
Propelis
• Attend client meetings regarding production processes, capacity, timelines, etc. as needed. • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice. • Translates client requests and requirements into detailed and technical instructions for production teams. • Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high quality standards in all client deliverables. • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. • Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed. • Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. • Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. • Utilizes systems and databases to enter client information and or retrieve information as needed and verifies all client information is current in the database. • Assists in resolution of customer complaints and quality assurance issues as needed. Additional duties as assigned.
Job Requirements
- Bachelor’s Degree in Business Administration, Marketing or related field
- Advanced degree (MBA, Master’s) preferred
- 5+ years of previous project coordination experience
- High degree of proficiency MS Office Suite, Outlook & Internet applications
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Solid understanding and application of mathematical concepts
Benefits
- selection of health care plans with prescription drug coverage
- dental plan
- vision plan
- basic and supplemental life insurance
- flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
- short/long term disability
- 401(k) Savings Plan
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