GuideIT

• Act as an eCW Analyst on assigned Customer EHR department team • Participate in any required Customer and GuideIT meetings • Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures • Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate • Complete assigned incidents, requests, and projects related to the eCW and related systems • Assist in creating, updating, and resolving issues with eCW vendor • Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams • Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality • Other duties as assigned