• Monitor the JCO chat and teleconference continuously during your shift; acknowledge taskers within 30 minutes and describe your planned course-of-action with timelines • Conduct comprehensive baseline assessments of the information environment for OAI engagements, covering narratives, discourse, sentiment, key individuals, messaging patterns, and relevant assets • Implement near-real-time monitoring during OAI execution: track change detection indicators, monitor digital network key nodes, alert on narrative shifts, and identify risks or target audience behavior changes • Produce Rapid Recaps (within 24–48 hours) and After-Action Reviews (within 72 hours) for each OAI, with strategic insights, trend analysis, and forward-looking recommendations • Leverage LLM-based tools to automate SITREP production and report writing for near-real-time operational updates; maintain ability to operate and override all automated systems manually • Conduct behavioral analysis based on publicly available information; provide information environment activity prioritization support to operators as required • Publish all data and processed products to JCO-designated databases in compliant formats; submit machine-to-machine via designated primary and secondary submission services

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal est l'une des principales entreprises mondiales de médias et de divertissement. Nous créons du contenu de calibre mondial, que nous distribuons à travers notre portefeuille de cinéma, de télévision et de diffusion en continu, et que nous faisons vivre par le biais de nos destinations de parcs thématiques mondiaux, de nos produits de consommation et de nos expériences. Nous détenons et exploitons des marques de divertissement et d'information de premier plan, notamment NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo et Peacock, notre service de diffusion en continu haut de gamme financé par la publicité. Nous produisons et distribuons des œuvres cinématographiques et des contenus télévisuels de premier plan grâce à nos puissants studios de cinéma et de télévision, notamment Universal Pictures, DreamWorks Animation et Focus Features, ainsi qu'aux quatre studios de télévision mondiaux regroupés sous la bannière Universal Studio Group, et exploitons des parcs thématiques et des expériences de calibre industriel à travers le monde par l'entremise de Universal Destinations & Experiences, notamment Universal Orlando Resort, domicile de Universal Epic Universe, et Universal Studios Hollywood. NBCUniversal est une filiale de Comcast Corporation. Visitez www.nbcuniversal.com pour plus d'information. Notre impact repose sur l'amélioration des communautés dans lesquelles nos employé• e• s, nos client• e• s et nos publics vivent et travaillent. Nous avons une riche tradition d'engagement communautaire et veillons à ce que nos employé• e• s aient l'occasion de servir leurs communautés. Nous défendons une culture inclusive et nous efforçons d'attirer et de développer une main-d'œuvre talentueuse afin de créer et de diffuser une vaste gamme de contenus reflétant la diversité de notre monde. Job Description ROLE SUMMARY & RESPONSIBILITIES The Senior Analyst role is a key role within Enterprise IT Operations, reporting directly to the Sr. Manager of Hub Sites. This position builds on core deskside and support capabilities, expanding the analyst's scope to include operational responsibilities that enhance end-to-end service delivery. The Senior Analyst will be equipped with increased access to systems and tools to directly carry out transactional tasks that were previously routed through engineering teams. The role is ideal for a technically adept support professional with strong troubleshooting skills, a customer-first mindset, and a desire to take ownership of critical service operations in a fast-paced environment. YOUR DAY TO DAY: - Provide advanced deskside and remote support to end users through independent analysis and judgment, ensuring timely resolution of all technical issues - Provision user accounts, mailboxes, licenses, and other service-related resources. - Configure and administer tasks across IT platforms. - Exercise autonomy in managing operational tasks and processes using internal tooling. - Partner with engineering teams to design and transition recurring activities into scalable workflows. - Maintain accurate documentation of procedures and task execution. - Contribute to continuous improvement efforts through feedback and process refinement. - Oversee technical aspects of onboarding and offboarding workflows with minimal escalation. RÉSUMÉ DU RÔLE ET DES RESPONSABILITÉS Le rôle d'analyste senior est un poste clé au sein des Opérations TI d'entreprise et relève directement du gestionnaire senior des sites pivots. Ce poste s'appuie sur les compétences fondamentales en soutien technique de proximité (deskside) et en soutien aux utilisateurs, tout en élargissant la portée du rôle afin d'inclure des responsabilités opérationnelles qui renforcent la prestation de services de bout en bout. L'analyste senior disposera d'un accès élargi aux systèmes et aux outils lui permettant d'exécuter directement des tâches transactionnelles qui étaient auparavant acheminées vers les équipes d'ingénierie. Ce rôle convient parfaitement à un professionnel du soutien technique possédant de solides compétences en dépannage, une approche axée sur le client et le désir d'assumer la responsabilité d'opérations critiques de services dans un environnement dynamique et en constante évolution. VOTRE QUOTIDIEN : - Fournir un soutien technique avancé aux utilisateurs, sur place et à distance, en s'appuyant sur une analyse et un jugement indépendants afin d'assurer la résolution rapide de tous les problèmes techniques - Approvisionner les comptes utilisateurs, boîtes aux lettres, licences et autres ressources liées aux services - Configurer et administrer des tâches à travers diverses plateformes TI - Faire preuve d'autonomie dans la gestion des tâches et des processus opérationnels à l'aide des outils internes - Collaborer avec les équipes d'ingénierie pour concevoir et transférer des activités récurrentes vers des flux de travail évolutifs - Maintenir une documentation précise des procédures et de l'exécution des tâches - Contribuer aux initiatives d'amélioration continue par la rétroaction et l'optimisation des processus - Superviser les aspects techniques des processus d'intégration et de départ des employés, avec un minimum d'escalades Qualifications - Proven experience in an IT support or deskside analyst role with strong troubleshooting skills - Familiarity with enterprise systems such as Active Directory, Exchange, and Microsoft 365 - Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions - Ability to follow standard operating procedures and execute technical tasks accurately - Oversee technical aspects of onboarding and offboarding workflows, with minimal escalation. - Strong attention to detail and ability to complete service requests independently - Strong critical thinking and decision-making skills Ability to work autonomously, manage priorities, and deliver outcomes - Strong organizational and time management skills in a fast-paced environment - This position requires fluency in both English and French, including written and oral communication skills, to support collaboration and provide services to employees across Canada and the United States. DESIRED CHARACTERISTICS - Demonstrated ability to quickly adapt to new tools, technologies, and processes - Experience working cross-functionally with engineering or infrastructure teams ADDITIONAL REQUIREMENTS - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. EXIGENCES DE BASE - Expérience démontrée dans un rôle de soutien TI ou d'analyste en soutien technique de proximité (deskside), avec de solides compétences en dépannage - Connaissance des systèmes d'entreprise tels qu'Active Directory, Exchange et Microsoft 365 - Capacité à analyser des problématiques techniques complexes, à en identifier les causes profondes et à recommander des solutions durables - Capacité à suivre des procédures opérationnelles normalisées et à exécuter des tâches techniques avec précision - Grande rigueur et souci du détail, avec la capacité de traiter des demandes de service de façon autonome - Excellentes aptitudes en pensée critique et en prise de décision - Capacité à travailler de manière autonome, à gérer les priorités et à livrer des résultats - Solides compétences organisationnelles et en gestion du temps dans un environnement dynamique et rapide - Ce poste exige la maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit, afin de soutenir la collaboration et de fournir des services aux employés au Canada et aux États-Unis. CARACTÉRISTIQUES SOUHAITÉES - Capacité démontrée à s'adapter rapidement à de nouveaux outils, technologies et processus - Expérience de collaboration interfonctionnel avec des équipes d'ingénierie ou d'infrastructure EXIGENCES SUPPLÉMENTAIRES Hybride: Ce poste est actuellement assorti d'un mode de travail hybride, qui nécessite une présence au bureau d'au moins quatre jours par semaine. La Société se réserve le droit de modifier en tout temps les exigences relatives à la présence au bureau. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications, with a focus on Cority for occupational health. • Collaborate with business stakeholders, analytics, and IT teams to develop strategies and requirements for Cority application needs. • Develop ideas for improvement, identify strategic solutions, and partner with Product Owners to prioritize Cority-related enhancements. • Ensure that Cority integration meets functional requirements, system compliance, and interface specifications. • Design, develop, and install Cority application enhancements and upgrades. • Analyze documentation and technical specifications for Cority deployments to determine intended functionality. • Contribute to pre-testing phases by evaluating Cority proposals and identifying potential problem areas. • Track and analyze trends in Cority application issues, coordinating with clinical/business teams for resolution. • Act as first level of escalation for Cority-related issues and concerns. • Communicate with end users regarding Cority downtimes, upgrades, and changes. • Create and maintain standardized knowledge base documentation for Cority issue resolution and stakeholder communication. • Assist with support and training of clinical applications team on Cority, as needed.

• Assist with credit authorization, research, analysis and development to recommend implementation strategies and priorities for credit risk management best practices • Analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans • Develop tools, methods and processes • Interact with stakeholders working in other fields • Provide discipline-specific support to your unit, clients and partners • Identify, input, analyze and interpret data to support management decision-making and credit risk control processes • Make recommendations, analyze risks and write reports • Prepare recommendations and provide advice on how to implement them • Help prepare and propose action plans to address issues in accordance with rules and parameters