firsthand

• Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching. • Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis. • Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives. • Ensure strong execution of firsthand’s clinical model services and operational goals. • Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate, and inspire community teams. • Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services. • Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand’s clinical model and strategies. • Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.

• Responsible for designing, building, and optimizing scaled data infrastructure, serving as a technical lead and mentor within the organization. • Directly collaborate with cross-functional stakeholders to effectively gather requirements and understand business needs in order to create durable pipelines, infrastructure, and ELT models. • Align and coordinate your team's work against strategic business priorities and help define and manage the data roadmap. • Drive operational excellence by ensuring data quality through automated testing and validation. • Provide technical leadership through mentorship, architecture reviews, and maintaining high technical standards across the codebase. • Own data architecture, infrastructure, and platform improvements.

• Shape enterprise-wide frameworks to measure population health impact, cost performance, and value-based contract outcomes. • Partner with finance and operations to inform strategic planning, contract negotiations, and care model evolution. • Develop and maintain medical economics models to assess risk, forecast financial outcomes, and support performance of risk-bearing and value-based contracts. • Develop scalable dashboards and reporting assets that support leadership decision-making. • Analyze medical and pharmacy claims data to identify cost drivers, performance gaps, and opportunities for program improvement. • Support medical cost trend analysis, premium performance forecasting, and downside risk modeling. • Provide actionable insights to strengthen impact across medical, pharmacy, and other cost domains. • Ensure medical economics practices align with regulatory standards and industry best practices.

• Own analytical framing and execution for high-stakes business questions related to value creation, strategy, and operational performance • Define and maintain trusted KPIs and Snowflake data marts using DBT to ensure reliable, decision-ready data foundations • Design and maintain executive dashboards in QuickSight that answer meaningful business questions and reduce metric ambiguity • Apply a hypothesis-first approach to analysis, identifying likely drivers, testing competing explanations, and making clear recommendations even with imperfect data • Translate complex healthcare data into concise memos, slides, and narratives tailored to decision-makers • Partner cross-functionally with Data Engineering, Finance, Operations, and Customer Success to ensure alignment on metrics, sources of truth, and performance insights

• Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion • Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations • Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight • Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions • Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org • Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations • Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values

• Perform day-to-day encounter coding for services, procedures, diagnoses, and treatments. • Verify that all assigned codes (ICD, CPT, and HCPC) are compatible, appropriate, and accurate for billing. • Audit clinical notes for supporting documentation and code to the highest specificity. • Use medical terminology to confirm clinical documentation supports the reported diagnoses. • Conduct coding corrections. • Prepare and submit claims for payment. • Correct and resubmit rejected claims. • Maintain Accounts Receivable (A/R) for revenue cycle management. • Serve as the subject matter expert on firsthand's billing systems, including the Electronic Health Record (EHR) and Clearinghouses. • Advise on and implement ongoing process improvements related to coding and billing. • Develop and update procedures manuals to ensure correct coding standards and minimize fraud/abuse risk (e.g., revising the master CPT list). • Educate firsthand Advanced Practice Nurses (APNs), Nurse Practitioners (NPs), and other team members on proper code selection, documentation, procedures, and requirements. • Provide technical guidance to clinical staff in resolving coding issues, such as incomplete or ambiguous documentation.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. Who We Are firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We are focusing on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. firsthand’s high-touch model will dramatically improve the health and outcomes of its engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness. We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building. Position Overview The Vice President, Central Operations is a high-impact, mission driven leader responsible for the design, implementation, and operational and clinical performance of the firsthand care model across our centralized services. The role will be a significant contributor to designing, implementing and leading our central care teams, which includes multiple service lines serving all of our markets across the country. Specifically, this leader will lead all shared services today – with significant room to change and evolve as firsthand grows and evolves. To start, this will include our Support Operations (billing, coding, benefits support, medical records, and clinical documentation integrity), our Central Operations (which includes our virtual outreach and engagement teams), while also leading the design, development and execution of multiple new national service lines, such as 24/7 triage, centralized consult services, and more. Job Specifics As VP, Central Operations, your responsibilities will include: - Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion - Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations - Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight - Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions - Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org - Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity organization with rapid scale - Deep understanding of value based economics and operations to ensure our centralized processes deliver value across multiple risk-bearing contracts - Experience leading in a clinical-operational dyad model - Proven track record designing and scaling new clinical and operational processes, preferably in a start-up environment - Deep understanding of value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD) - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams - A passion for serving individuals living with SMI Base salary range: $215,000—$215,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Medical Records Specialist is a key member of firsthand’s team. We are looking for a scrappy, entrepreneurial, and determined individual who will retrieve and secure relevant records to serve our individuals well. These records will enable the best care possible for our individuals by empowering: our care teams to plan appropriate care, our social workers to navigate benefits that individuals may be eligible for, firsthand to safeguard and protect our individuals’ right to privacy, and more. As a Medical Records Specialist, you will: - Monitor engagement status of individuals served by firsthand and send appropriate requests for healthcare information to relevant facilities/providers - Retrieve medical records digitally and in a timely manner to support pre-visit preparation and safe care planning - Process requests for medical records from patients, legal representatives, insurance companies, and other authorized parties. - Prioritize outstanding requests based on need - Track all request progress in real-time to enable metrics reporting and efficiency - Upload records to firsthand EHR and archive copies of records thereafter You will be a good fit if you have: - 4+ years of experience in a release of records (ROI), Health Information Management (HIM) and/ or medical records role in a hospital or clinic setting - Strong multi-tasking skills, consistent attention to detail, and familiarity with word processing systems and spreadsheets - Excellent written and verbal communication skills, especially to maintain working relationships with firsthand APNs, NPs, Clinical Documentation Integrity Specialist, and other team members - Alignment to firsthand’s mission, vision and values: Demonstrate respect, dignity, empathy, and professional conduct to both individuals that firsthand serves and firsthand team members The required experience you bring to this role includes: - High school diploma or equivalent; post-secondary education or training in health information management is preferred. - Demonstrated persistence with PCPs, specialists, and hospitals to retrieve relevant medical histories - Ability to work independently and in a fast-paced startup environment, while meeting productivity expectations - Demonstrated ability to gain proficiency in EHR and e-faxing systems - Strong knowledge of medical terminology, healthcare procedures, and legal requirements related to medical records. - Understanding of HIPAA and ability to recognize when specific Release of Information forms are required to protect individual information and ensure record retrieval success Base salary range: $50,000—$50,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The ED is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The ED will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the ED will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams. Job Specifics As ED, you will: - Serve as the General Manager and own the complete Profit and Loss (P&L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability. - Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other EDs to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission. - Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth). - Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs). - Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence. - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values - Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets. - Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves. - Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes. - Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team. The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams. - Experience leading in a clinical-operational dyad model - Proven track record of owning and successfully managing a large P&L and delivering results in a value-based care or capitated environment. - Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD). - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians. - Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners. - A passion for serving and direct community and care team experience working with individuals living with SMI. - Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies. Base salary range: $170,000—$170,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Executive Director (ED) is a high-impact, mission-driven General Manager responsible for driving the P&L, operational, and clinical performance of the firsthand model across their state. The ED fosters a culture of firsthand Values-driven innovation, collaboration, and deep community engagement to achieve the firsthand mission of delivering life-changing outcomes to individuals with serious mental and physical illness. The ED is tasked with the management and strategic execution of the entire business unit, overseeing the integration and success of our care team and clinical practice. This includes both community outreach and clinical care delivery teams – ensuring a consistent, scalable, individual-centered approach to care is embraced by all. The ED will ensure firsthand’s teams are effective in their outreach, trust-building, engagement, benefits navigation, and activation of the entire fH care model, as well as its clinical and financial outcomes long term. Furthermore, the ED will lead the expansion of care model operations across the state and in doing so ensure best practices are adopted and implemented across all teams. Job Specifics As ED, you will: - Serve as the General Manager and own the complete Profit and Loss (P&L) for the entire state. This includes full accountability for medical cost management, revenue optimization, opex management – and broadly driving profitability. - Report directly to the COO and partner meaningfully with the VP Care Model Performance, Senior Director of Central Clinical Programs, and other EDs to lead, motivate, and inspire community and care model teams deeply dedicated to firsthand’s mission. - Consistently exceed a rigorous set of high-value care model process (i.e. fidelity to core model activities)and value outcomes (e.g: utilization, HEDIS metrics), individual engagement and activation goals, and financial targets (e.g: medical cost, revenue, membership growth). - Provide decisive leadership and supervision across all integrated state-level functions, overseeing both Clinical Managers (CMs) and Managers of Community Operations (MCOs). - Lead, mentor, and actively develop all market leadership and care team members, fostering a culture of continuous improvement, high accountability, and mission-driven work to ensure long-term team engagement and operational excellence. - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values - Manage, analyze, and optimize the state key performance indicators (KPIs), effectively coaching market leadership and care teams to exceed financial, clinical, and operational targets. - Ensure the seamless execution of firsthand’s operational and strategic plans, including adapting practices as the business evolves. - Build key state-level relationships with local healthcare providers, community partners, and health plan clients to drive engagement and improve outcomes. - Lead the successful execution and launch of new firsthand clinic locations within the state, including the recruitment of community-based and care model staff in collaboration with the People team. The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity operational environment leading integrated community-based and clinical teams. - Experience leading in a clinical-operational dyad model - Proven track record of owning and successfully managing a large P&L and delivering results in a value-based care or capitated environment. - Deep understanding of the healthcare landscape, particularly value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD). - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams including market leaders and clinicians. - Ability to travel regularly across the state to visit communities and meet with partners; proficiency in communicating a “win-win” value proposition to external partners. - A passion for serving and direct community and care team experience working with individuals living with SMI. - Preferred experience in an early-stage or growth company with the ability to be flexible and adaptable to changing strategies. Base salary range: $170,000—$170,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.