• Complete soft checks and Green VOBs • Accurately review and verify patient eligibility • Properly document and relay benefit information • Respond to email correspondence promptly • Ensure all benefit verifications are entered accurately

• Build and maintain accurate pipeline reports and forecasts of upcoming renewals • Build outstanding partner relations with manufacturer, OEM, ISV renewal peers • Work in tandem with sales and channel operations to generate quotes 30-, 60-, and 90-days in advance of customer contracts expiring • Work with customers to both transact and consolidate upcoming renewals • Maximize eligibility and attainment of key manufacturer renewal incentives (rebates, SPIFs, MOUs) • Inform and educate internal stakeholders on relevant renewal/refresh opportunities, including program-specific offerings • Assist clients via phone and email with any quote/support questions they may have • Complete ongoing security awareness training and comply with company policies • Other duties as assigned

Tele After Hours Nurse Practitioner Orange County, CA Clinical / Part Time / Remote About Circadia Health Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: - Contactless sensing that monitors respiration and motion with medical-grade accuracy - Native predictive models that detect 85% of preventable adverse events several days in advance - Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA. The Role Cover weekend tele visits for home health patients in the SoCal/OC region. As a per diem After Hours tele NP, you'll conduct remote assessments daily 5PM to 11PM, act on Circadia platform alerts, and ensure continuity of care for high-risk patients between weekday care team touchpoints. What You’ll Do - After Hours remote patient care: Conduct follow-up and urgent telehealth assessments on flagged patients; adjust plans of care as needed; coordinate with on-call providers and care teams. - Data into action: Interpret trend-based insights from the Circadia platform, prioritize high-risk patients, and intervene on weekend alerts to prevent unnecessary ED visits or hospitalizations. - Close the loop: Complete documentation/charts same day via AI-powered tools. - After Hours tele-visit management: Efficiently complete tele visits for designated home health patients in the SoCal/OC area on after hours, focusing on Circadia alerts and high-acuity flagged patients. - Quality & product feedback: Surface insights to improve virtual workflows and tech integration in a home health setting. How Success is Measured (KPIs) - - Visits: Target 25+ after hours tele visits/day - Flagged patients: Time to Acknowledgement Rate less than 24 hours - Documentation: Complete all notes using AI-powered tools within 24 hours of each encounter. Must-Have Qualifications - Certified and licensed Nurse Practitioner in CA; ANCC (or equivalent) in Adult/Family/Geriatric/Acute. - Eligible for Medicare participation; company bills on your behalf. - 2+ years NP experience with complex adult populations in home health or post-acute settings; able to practice independently. - Comfortable conducting telehealth visits and navigating virtual care platforms. - After hours availability (daily 5PM - 11PM). - Thrives in a dynamic, evolving startup environment. - English required Nice-to-Haves - Tech-savvy: Google Suite, multiple EMRs (HCHB experience a plus), Slack, AI transcription/tools. - Spanish preferred. $40 - $60 an hour - Paid per visit model: $40-60 per visit - Mission + autonomy: Support a high-impact program that advances proactive home-based care. - Tools that help: AI documentation, in-app training, integrated workflows; company laptop + mobile tools. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Manage incoming support requests via phone, email, and ticketing system. • Prioritize and assign tickets to appropriate technicians based on skillset and urgency. • Monitor ticket resolution times and ensure adherence to SLAs. • Track and report on key performance indicators (KPIs) related to help desk performance. • Help the Service Desk Manager by assisting with tech workload assignments to make sure they have a balanced ticket count across the team. • Participate in daily and weekly recurring team huddles, raising up any trends / concerns / roadblocks. • Coordinate field tech dispatches, validating onsite times and hardware needed. • Ensure that all customer inquiries and complaints are addressed promptly and professionally. • Build and maintain positive relationships with end-users. • Help oversee the effective resolution of incidents and problems, ensuring timely escalation and follow-up.