Service Desk Coordinator

GeneralGeneralFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$49.1K - $65.5K / year

Seniority

Senior

Associate Degree3 yrs expEnglishAWSAzureCloudDNSFirewallsSwitching

Job Description

Service Desk Coordinator

NetCov

• Manage incoming support requests via phone, email, and ticketing system. • Prioritize and assign tickets to appropriate technicians based on skillset and urgency. • Monitor ticket resolution times and ensure adherence to SLAs. • Track and report on key performance indicators (KPIs) related to help desk performance. • Help the Service Desk Manager by assisting with tech workload assignments to make sure they have a balanced ticket count across the team. • Participate in daily and weekly recurring team huddles, raising up any trends / concerns / roadblocks. • Coordinate field tech dispatches, validating onsite times and hardware needed. • Ensure that all customer inquiries and complaints are addressed promptly and professionally. • Build and maintain positive relationships with end-users. • Help oversee the effective resolution of incidents and problems, ensuring timely escalation and follow-up.

Job Requirements

  • Associates Degree in Information Technology, Computer Science, Network Administration or related business field is highly desirable.
  • 3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, IT Specialist or similar position.
  • Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable.
  • Technical knowledge of current IT infrastructures including standard client/server models, network topologies, Windows and Mac OS, network protocols, virtualization, cloud systems and security.
  • Proficiency with Microsoft server and client OS, Active Directory, DNS, DHCP, Exchange/Office365, printing and Microsoft Office highly desired.
  • Knowledge of LAN/WAN connectivity designs, firewalls, switching and wireless.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities

Related Job Pages

More General Jobs

DraftKings Inc. logo

VIP Host, Denver

DraftKings Inc.

Defining what it means to build and deliver the most extraordinary sports & entertainment experiences.The Crown is Yours

General9 days ago
Full TimeRemoteTeam 1,001-5,000Since 2012

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy. What You'll Do - Create new business revenue by understanding and developing strong, authentic, and trusted player relationships. - Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses. - Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players. - Compile player feedback to support improvements to the platform and identify opportunities. - Execute against all VIP policies and guidelines, including responsible gaming policies. What You'll Bring - Bachelor's degree in a related field or relevant experience. - At least 3 years of experience in a Sales, Account Management, or customer-facing role. - Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. - Analytical mindset to make quick and confident decisions on data and trends. - Willingness to travel and work nights and weekends. - Must be able to obtain and maintain required State Gaming Licenses. #LI-SG2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Colorado
$68K - $85K / year
Bestow logo

Senior Technical Underwriter

Bestow

Building cutting-edge technology and data solutions for life insurance and annuities.

General9 days ago
Full TimeRemoteTeam 51-200Since 2017H1B No Sponsor

• Enhance, monitor, and support the underwriting logic and data within our instant decision underwriting platform. • Conduct audits to monitor the performance and functionality of our platform and review decisions of third-party and internal underwriters. • Monitor underwriting metrics and data to identify opportunities and recommend improvements. • Develop and iterate on carrier implementation framework • Contribute to product feature evolution

Texas
$140K - $160K / year
Full TimeRemoteTeam 1,001-5,000Since 2000H1B No Sponsor

• Collaborate with clinical leadership team on strategy and operations. • Provide leadership within the clinical informatics team in areas of clinical subject matter expertise, with special emphasis on any of the following: Primary care, Behavioral Health, Substance Use, Dentistry, Acute Care, Pharmacy. • Provide clinical informatics consultation internally at OCHIN. • Review clinical questions via incident management system (JIRA). • Ad hoc consultation on additional OCHIN Epic build or maintenance projects. • Analysis of clinical EHR break/fix issues as needed. • Participate in build primarily in design, as time, interest, and skill level allow. • Participate in member engagement. • Prepare for and present at Clinical Operations Review Committee (CORC) and Clinical Oversight Group (COG) meetings. • Ad hoc consultation. • Learning Forum – OCHIN’s annual user group meeting. • Provide mentorship to provider builders at member organizations. • Provide support to new members before, during, and after install. • Facilitate focus groups. • Recommends modifications of clinical information systems to gain maximum efficiency, leverage the clinicians’ time, and maximize communication with affiliates and referring physicians. • Support clinical team in efforts to measure, communicate, and support an increase in workforce satisfaction among member sites. • Clinical Knowledge Management efforts. • Contribute to building and improving Clinical Decision Support (CDS). • Contribute to clinical review of CDS content. • Communicate with members about CDS. • Participate or provide leadership in interdisciplinary work groups in areas of expertise. • Develop or further subject matter expertise, and provide leadership, in one or more priority areas. • Involvement may include product consultation, research initiatives, business and foundation development needs, or policy. • Exercises strong communication skills, especially in the area of relaying messages between IT and technology and, clinical staff, members and stakeholders. • Studies trends in health informatics to inform the development of IT systems and infrastructure that increase efficiency and improve patient outcomes. • Demonstrates an in depth understanding of the modern health field and its direction. • Other duties as assigned.

California
$98.6K - $157.7K / year

Travel Coordinator

SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

General9 days ago

Role Description SAIC is seeking a highly organized and detail-oriented Travel Coordinator to assist in managing all deployment-related travel activities for our contract personnel. This crucial role requires strict adherence to Federal Acquisition Regulation (FAR), Joint Travel Regulations (JTR), and Task Order (TO) requirements. The Travel Coordinator will support mission requirements across the Contiguous United States (CONUS) and Outside the Contiguous United States (OCONUS), ensuring our contract personnel are authorized, credentialed, and deployed efficiently and compliantly. This position is 100% Remote. - Compliance Management: Ensure all travel plans and authorizations are fully compliant with FAR, JTR, and specific TO procedures. - Process Improvement: Regularly review and update processes to align with evolving compliance standards and TO directives. - Deployment Support: Manage travel and support activities related to personnel relocation and repatriation, ensuring alignment with established TO processes and procedures. - Communication: Collaborate closely with Program Managers and travelers, maintaining constant lines of communication. - Data Management: Manage data calls and provide detailed reports as required. - Stakeholder Relationship Management: Apply strong communication skills to maintain and strengthen relationships with both internal stakeholders and subcontractor partners, ensuring superior customer service delivery. - Microsoft Office Experience: Leverage the Microsoft Office Suite, including Word for documentation, Excel for tracking travel data, and Outlook for effective communication and scheduling with program managers and travelers. - Support Tasks: Provide backup support to other areas and perform other assigned duties as necessary. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

Alabama