Title: VIP Specialist - Events Location: Hollywood, Florida, United States Job Description: Job description What are we building? Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. We create legendary VIP experiences that extend beyond the App — bringing our players together through unforgettable in-person events rooted in sports, entertainment, hospitality, and world-class service. Backed by the iconic Hard Rock brand and the Seminole Tribe of Florida, Hard Rock Digital blends gaming, sports, and entertainment to deliver VIP moments that feel exclusive, immersive, and differentiated. What’s the position? The VIP Event Specialist reports directly to the VIP Events Manager and plays a key role in the execution of in-person VIP events across markets. These events include marquee sporting events, watch parties, concerts, festivals, and other high-profile hospitality experiences. This role is responsible for coordinating logistics, managing hospitality assets, supporting guest engagement efforts, and ensuring flawless on-site execution. The VIP Event Specialist works cross-functionally with VIP Operations, VIP Marketing, Omni Team, Partnerships, and VIP Retention and Acquisition teams to align event execution with broader engagement and revenue objectives. Frequent travel and hands-on event support are required. Responsibilities Event Execution & Logistics - Support the planning and on-site execution of VIP events including sporting tentpoles, watch parties, and entertainment-driven experiences. - Coordinate venues, hotels, transportation, F&B, production elements, and guest logistics. - Travel to event locations to provide hands-on operational support and ensure a premium guest experience. - Maintain detailed event run-of-show documents, timelines, and execution checklists. Cross-Functional Collaboration - Partner with VIP Retention and Acquisition teams to align event guest lists with strategic engagement goals. - Work closely with VIP Operations to ensure proper coding, tracking, and post-event follow-up. - Collaborate with VIP Marketing and Omni teams to support branding, promotions, and integrated activations. - Coordinate with Partnerships on sponsor integrations and on-site brand elements. Guest Experience & Asset Management - Manage hospitality inventory including tickets, credentials, gifting, and event materials. - Assist with invitation tracking, RSVP management, and attendee reconciliation. - Support VIP Account Managers and VIP Account Executives with guest communication and event preparation. - Greet and engage guests on-site to ensure a seamless, high-touch experience aligned with Hard Rock standards. Reporting & Performance Support - Track event attendance and assist in measuring performance impact - Support post-event recaps and insights in partnership with Analytics and VIP leadership. - Ensure all documentation and vendor coordination aligns with internal compliance and financial processes. Compliance & Brand Standards - Exhibit conduct in accordance with Gaming Commission regulations and Hard Rock Digital policies. - Maintain confidentiality regarding VIP guests and internal initiatives. - Always promote positive guest and employee relations. Job requirements What are we looking for? The ideal candidate is detail-oriented, operationally strong, and thrives in a fast-paced, event-driven environment. You enjoy being on-site, solving problems in real time, and delivering high-quality guest experiences. You’ll succeed if you: - Have 2–5 years of experience in event coordination, casino marketing, sports hospitality, or experiential marketing. - Have experience supporting in-person events with high-value guests. - Are highly organized and able to manage multiple concurrent projects. - Are comfortable traveling and working evenings/weekends during major events. - Communicate effectively across departments and with external partners. - Have a strong understanding of VIP engagement within sportsbook, casino, or entertainment environments. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.

• Own the strategy, planning, and execution of SOCi’s trade show event calendar • Manage event budgets, timelines, and logistics, working with vendors and venues to hit deadlines and stay on budget • Review, negotiate, and finalize event-related contracts in partnership with Legal and Finance as needed • Partner with copywriters, designers, and Brand to develop event messaging, collateral • Manage event asset inventory, including shipping and receiving logistics • Work with Marketing Ops to capture event data and report on event ROI • Equip sellers with the tools and resources they need for pre- and post-event outreach

• Own end-to-end execution of assigned in-person events, including industry conferences, field activations, customer meetings, and partner collaborations. • Manage event logistics such as vendor coordination (booth, swag fulfillment, catering), venue selection, registration, speaker management, invoices and billing, attendee communications, lead scanning, and onsite delivery. • Own lead capture and delivery. Implement lead collection strategies, engagement tactics, data hygiene management and follow-up strategies in all events. • Collaborate with marketing partners (demand generation, marketing operations, product marketing, campaigns, design) to ensure messaging, positioning, and campaign alignment. • Maintain detailed timelines, run-of-show plans, event documentation, and communication workflows. • Build and maintain templates, playbooks, and systems that scale event operations and support consistency. • Track and analyze performance across assigned events, including registrations, attendance, engagement, lead volume and pipeline influence. Use HubSpot and Salesforce to track event-sourced leads through the sales funnel, measure pipeline contribution, and calculate ROI for each event investment. • Create dashboards & insights: Develop recurring reports on key metrics (lead source, conversion rates, pipeline velocity by event type) and share recommendations with leadership to optimize future event planning. • Work with MarketingOps and RevOps teams to configure event campaigns in Salesforce/HubSpot, set up lead routing, and ensure data hygiene. • Partner with Sales and Client Partnerships to align on event goals, staffing needs, outreach plans, and follow-up execution. • Evaluate potential hosted, virtual, and third-party events, assessing audience fit, pipeline opportunity, cost, and strategic value.

• Support the planning and execution of regional field marketing events, partner events, webinars, and corporate marketing programs. • Maintain event timelines, task lists, registration details, calendars, and planning documents to keep programs on track. • Coordinate event logistics including venues, catering, shipping, promotional materials, attendee lists, signage, and onsite details. • Partner with marketing, sales, partner alliances, and content teams to support event promotion, attendee targeting, and follow-up. • Help gather event requirements, deadlines, creative needs, speaker details, and internal approvals. • Serve as a day-to-day coordination point for assigned events, escalating issues and decisions as needed. • Assist with vendor outreach, estimates, invoices, contracts, purchase requests, and budget tracking. • Maintain organized event records, including budgets, attendee reports, vendor information, and post-event documentation. • Support cost-effective planning while following internal processes and brand standards. • Support onsite and virtual event execution, including setup, registration, attendee support, materials, and post-event wrap-up. • Coordinate post-event activities such as attendee list updates, lead handoff support, survey distribution, and follow-up communications. • Assist with basic event reporting, including attendance, engagement, feedback, and lessons learned.