• Manage assignment of tickets that come into the Retail Account Management queue • Assist team with determining strategy for handling requests • Understand the Momentum contracts (Service Order, MACD & MSA) to be able to explain to customers • Learn the Momentum services and price book to be able to identify opportunities to add new services for customers • Create a plan for proactively renewing accounts and upselling • Be an escalation point for customers and collaborate with leadership in other departments to reach timely resolution • Work closely with customers to identify concerns in an effort to retain business • Hold weekly 1-1s with each team member to track progress to goals, develop funnel, review renewal opportunities & work together to design a plan to address open customer items

Role Description We are seeking a Senior Account Manager (Full-time, Remote) to support the delivery of digital content and creative projects across a portfolio of global clients. This role focuses on managing client relationships, translating briefs into clear execution plans, and coordinating freelance talent to ensure smooth, high-quality delivery across multiple workstreams. You will act as a core operator within the client–talent ecosystem, ensuring alignment between clients, freelancers, and internal teams across fast-moving projects. Responsibilities - ACCOUNT MANAGEMENT & CLIENT COORDINATION - Manage day-to-day client relationships across assigned accounts. - Support onboarding and project setup for new engagements. - Translate client briefs into clear, structured deliverables. - Maintain proactive communication with clients and internal teams. - DELIVERY COORDINATION (CREATIVE & CONTENT) - Coordinate delivery across multiple project types, including: - Social media content and campaign assets - Copywriting and editorial content - Digital creative (ads, banners, landing pages) - Track timelines, milestones, and delivery progress. - Ensure outputs meet agreed quality standards and deadlines. - Escalate risks or delivery issues where needed. - WORKFLOW & OPERATIONS SUPPORT - Coordinate freelance talent across active projects. - Maintain structured workflows from brief to execution until delivery. - Ensure clarity and consistency in project briefs. - Support smooth day-to-day execution across accounts. Requirements - Previous experience in account management, client services, or project coordination. - Background in digital marketing, content, or creative environments. - Strong organisational and communication skills. - Ability to manage multiple concurrent projects. - Experience working with remote or freelance teams preferred. NICE TO HAVE - Experience in agencies, creative studios, or talent platforms. - Exposure to social media or content production workflows. - Familiarity with performance-driven digital campaigns.

• Responsible for developing influencer resources on platforms such as Instagram, YouTube, Kick, Twitter, and others in the U.S. and other overseas markets. • Proactively search for and identify suitable: Influencers, MCN agencies and Talent agencies. • Build a long-term partnership resource database. • Meet daily resource development targets and continuously update the partnership list. • Proactively reach out via phone, WhatsApp, email, Instagram DM, and LinkedIn to introduce the company brand, explain partnership models, handle business negotiation, discuss pricing and quotations, move partnerships forward, confirm contracts, and manage payment discussions.

• Build and maintain strong, long-term relationships with brokers to ensure satisfaction and retention • Conduct platform demos highlighting the value and functionality of the comparative rating technology • Lead the onboarding process for new brokers, ensuring a smooth and efficient setup • Facilitate broker-to-carrier provisioning and resolve issues in a timely manner • Work closely with brokers to understand daily workflows, challenges, and pain points • Collect, document, and synthesize broker feedback on new features and enhancements • Communicate actionable insights and feedback to the internal technology and product teams • Ensure all broker interactions align with company values and contribute to a positive team culture