Role Description We are currently hiring a Czech-speaking Customer Support Representative for our prestigious international client in the hospitality sector. This opportunity is designed for new entrants to the job market. No prior experience is required, as you will receive structured and fully paid training. This role is ideal for candidates seeking international experience, stable employment, and long-term remote flexibility. - Provide customer support in Czech via phone, email, and chat - Assist customers with reservations, booking changes, and general inquiries - Deliver accurate, professional, and customer-focused solutions - Maintain high service standards and customer satisfaction - Document interactions correctly in internal systems - Follow internal procedures and quality guidelines Qualifications - Fluent Czech (C1 level) - English at B2 level - Strong communication skills - Basic computer literacy - Positive and service-oriented mindset - Willingness to relocate to Greece - Flexibility to work in shifts if required Requirements - No previous customer service experience is required. The paid training program will provide all necessary knowledge and tools to perform successfully. Benefits - Competitive salary aligned with the Greek market - Fully paid relocation package - Accommodation support during relocation - Travel expenses covered - Administrative assistance for settling in Greece - Paid on-site training - Remote work from anywhere in Greece - Stable long-term employment contract - International working environment - Career growth opportunities

• Build and manage a high performing team of account executives that manage existing customer relationships. • Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products. • Enable and coach your team around how to engage across various levels of customer maturity and segmentation. • Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform. • Forecast your team overachieving on their goals, and deftly present your guidance to your management

• You qualify incoming leads from various channels. • You contact potential customers by phone or email. • You schedule appointments for our field sales representatives. • You record all contacts and activities in a structured way in our CRM system. • You work closely with Marketing and Sales.

Role Description What you'll be doing: - Managing a healthy sales pipeline from first contact through to close - Converting leads into sales by matching customer needs to the right solutions - Canvassing and prospecting for new business in the electrical, lighting and smart home/IoT space - Visiting customers to assess needs and present products and solutions - Negotiating pricing and contracts, and preparing quotes and agreements - Running product training and sales presentations for resellers and customers - Building and maintaining strong relationships with resellers, customers and key accounts - Reporting on sales activity and pipeline status - Keeping customer and lead records accurate and up to date - Staying on top of market trends and competitor activity in the home automation / IoT space - Handling customer information with confidentiality Qualifications - Grade 12 (National Senior Certificate) - 3–5 years' proven sales experience (electrical, lighting or networking/IoT experience is a strong advantage) - A self-motivated, target-driven approach with a genuine hunter's mindset - Confident communication skills — you can present, train and build rapport with resellers and customers - A valid driver's licence and own reliable transport - Resilience, a winning attitude, and a real drive to earn - Strong attention to detail and a results-focused way of working Company Description