Veterinary Partner Support Coordinator - French Bilingual - temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">Montreal, QC, Canada - temprop="jobLocation" itemscope="" itemtype="http://schema.org/Place">Employees can work remotely - temprop="employmentType">Full-time - Department: North American Market Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Job Description Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join our Partner Support Team. In this role, you will provide real-time, multi-channel support to our key partners – veterinary hospitals, breeders, shelters, Territory Partners (our field sales representatives), State Farm, and participants in our Hospital Employee Benefits and Veteran Affairs Programs. Your goal is to deliver exceptional and consistent service across all partner interactions, helping to strengthen partner relationships, enhance customer experience, and contribute to overall business growth. This is a phone and queue-heavy role, requiring the ability to manage a high volume of real-time interactions efficiently. In this role you will be evaluated based on key performance metrics, including productivity, quality, and the overall experience you deliver to our partners. Success in this role requires comfort in navigating complex situations. Attention to detail and the ability to follow established processes are essential, while also applying sound judgment to address unique or nuanced partner needs. The ideal candidate is highly support-centric, an exceptional communicator, able to problem solve, and deeply committed to helping others with a mindset focused on service and experience At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the US. If you live in the greater Seattle area, you will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week. Schedule: This is a full-time position working Monday through Friday from 7:30 AM Pacific Time to 4:00 PM Pacific Time. Hours may be adjusted based on business needs and discussion with your manager. Responsibilities: - Provide real-time support via phone, email, and chat across all partner channels. - Handle a high volume of inbound and outbound communications in a queue-based environment. - Troubleshoot technical and process-related issues, escalating when appropriate. - Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs. - Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns. - Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset. - Collaborate cross-functionally with internal teams to ensure seamless partner experiences. - Consistently meet or exceed productivity, quality, and customer satisfaction metrics. Qualifications: - Bilingual in English and French is required (Quebec French preferred) - At least 2 years of experience in a customer or partner-facing contact center environment. - Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues. - Experience in the veterinary, pet insurance, or healthcare industry is a plus! Skills: - Exceptional verbal and written communication skills. - Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs. - Strong attention to detail and ability to follow standard operating procedures. Compensation: - The hourly pay for this position is $31,55 CAD an hour, on a full-time schedule. - Along with base salary, Trupanion employees are eligible for monthly bonuses. - We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Additional Information All your information will be kept confidential according to EEO guidelines. Trupanion Team DNA: At Trupanion, we achieve great things together when we are: - Caring: We are kind to each other and assume positive intent. - Collaborative: We work together to achieve company goals (we not me). - Courageous: We are determined, take risks, and make bold moves. - Curious: We seek new information to continually better ourselves and our work. - Honest: We believe candid communication leads to successful teamwork. - Inclusive: We welcome and value all people and perspectives. - Nimble: We readily adapt and evolve in pursuit of progress and innovation. Benefits and Perks: - Employer-paid extended health coverage for you and your family - Trupanion will partner with Wealthsimple to register your RRSP, pension, etc. - Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!) - Five weeks, paid, sabbatical after five years of employment - Employer-paid medical insurance for one pet (cat or dog) - Paid time off to volunteer at nonprofit organizations - Open, casual, pet-friendly, and fun work environment For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description H Orthodontics is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Key Responsibilities - Dental & Orthodontic Billing (Primary Responsibility) - Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. - Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. - Review unpaid, denied, or rejected claims and take appropriate corrective action. - Prepare and submit appeals for denied claims. - Monitor claim status and follow up with insurance companies until resolution. - Maintain accurate billing documentation and patient financial records. - Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. - Insurance Verification & Claims Management - Verify dental insurance eligibility and benefits prior to treatment. - Confirm patient coverage, deductibles, copays, and treatment limitations. - Obtain benefit information and communicate coverage details when necessary. - Follow up with insurance carriers regarding pending claims and authorizations. - Maintain detailed documentation of insurance communications and claim updates. - Front Desk & Patient Support - Answer overflow inbound calls professionally. - Assist new patients with scheduling appointments and responding to general inquiries. - Route calls appropriately and provide excellent customer service. - Support front desk operations during high patient volume. - Maintain HIPAA compliance while handling patient information. - Administrative Support - Assist with billing questions and account inquiries. - Support administrative functions across two dental office locations. - Maintain organized patient records and billing documentation. - Collaborate with in-office staff to ensure efficient daily operations. - Participate in cross-training to support multiple office workflows. Qualifications - Minimum 2 years of dental billing experience (Required) - Orthodontic billing experience (Required) - Oral surgery billing experience (Strongly Preferred / Must Have) - Experience handling: - Insurance claim submissions - Claim follow-up - Appeals and denials - Insurance verification - Experience working with Denti-Cal (California Medicaid) is highly preferred. - Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. - Strong understanding of HIPAA regulations and healthcare compliance. - Excellent organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced dental environment. - Strong written and verbal communication skills. - Comfortable supporting multiple office locations. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.S.-based healthcare organizations. In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care. Depending on the client's needs, your responsibilities may include: - Patient coordination - Medical scheduling - Insurance verification - Medical documentation - Customer service - Healthcare operations - Other non-clinical support functions Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment. If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk. Qualifications - Fluent in English with a C2 level (spoken and written) - 3+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar) - Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools - Exceptional attention to detail and accuracy in data entry - Effective time management skills and ability to prioritize tasks across a queue - Self-motivated with a proactive approach to problem-solving - Working familiarity with the U.S. healthcare system, providers, and insurance plans - A Bachelor's degree in a related field is preferred Requirements - Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations - Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat - Accurately document, update, and maintain patient and healthcare records in accordance with established procedures - Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required - Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail - Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations - Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries - Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards - Identify opportunities to improve processes and contribute to operational efficiency and service excellence - Perform other healthcare administrative and support functions based on client needs and business requirements Benefits - Competitive salary based on experience - Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General) - 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations - Private health insurance — Rímac EPS coverage from the start - Long-term career placement with a single dedicated U.S. client - Fixed U.S. business hours — no rotating shifts - Exposure to U.S. business standards, tools, and professional culture - Career growth opportunities — many of our Associates grow with the same client for years

Role Description This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish. You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows. Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential. Key Responsibilities - Patient Intake and Scheduling - Answer inbound calls professionally and compassionately. - Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment. - Gather and document patient, insurance, referral, and intake information. - Schedule and reschedule appointments using PracticeQ and Google Calendar. - Manage weekly meetings, including billing reviews, Psycle patient updates, and office meetings. - Update lead statuses and scheduling outcomes accurately. - Maintain professional communication with patients and family representatives. - Patient Screening and Care Coordination - Screen patients for TMS and Spravato services based on the practice's established process. - Collect required information and communicate next steps clearly. - Coordinate Psycle-referred patients and maintain accurate status updates. - Submit and track MRI requests. - Follow up on pending patient requirements and escalate concerns when needed. - Insurance and Authorization Support - Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility. - Use insurance websites and payer portals to obtain benefit information. - Assist with SCA, LOA, and prior authorization requests. - Support Spravato authorization and insurance-related workflows. - Document verification and authorization results accurately in the appropriate system. - Billing and Office Support - Assist with EOB checks and weekly claims reviews. - Identify missing information or items requiring billing follow-up. - Complete limited QuickBooks tasks when needed. - Provide administrative support to the nurse practitioner and office manager. - Maintain accurate records across PracticeQ, Excel, Google Calendar, and other platforms. Qualifications - Fluent in English and Spanish. - Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration. - Experience handling inbound and outbound healthcare calls. - Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility. - Comfortable following established scripts, procedures, and workflows. - Strong communication, organization, and documentation skills. - Calm and professional when supporting patients in sensitive or emotional situations. - Reliable and able to remain focused during phone-heavy shifts. - Able to work 40 hours per week. Nice-to-Have Qualifications - Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice. - Experience using PracticeQ. - Experience with TMS or Spravato patient workflows. - Knowledge of QuickBooks. - Experience using Spruce for calls, texts, and contact management. - Familiarity with Availity and insurance payer websites. - Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests. - Experience coordinating MRI requests or specialty treatment services. Who We're Looking For - Warm, patient, and easy to talk to. - Confident communicating in both English and Spanish. - Comfortable helping patients who may feel nervous, overwhelmed, or uncertain. - Fast and consistent with patient and lead follow-up. - Accurate with scheduling, insurance information, and documentation. - Able to manage several workflows while staying organized. - Comfortable working independently and escalating concerns appropriately. - Interested in a stable, long-term role within a mental health practice.