Role Description H Orthodontics is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Key Responsibilities - Dental & Orthodontic Billing (Primary Responsibility) - Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. - Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. - Review unpaid, denied, or rejected claims and take appropriate corrective action. - Prepare and submit appeals for denied claims. - Monitor claim status and follow up with insurance companies until resolution. - Maintain accurate billing documentation and patient financial records. - Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. - Insurance Verification & Claims Management - Verify dental insurance eligibility and benefits prior to treatment. - Confirm patient coverage, deductibles, copays, and treatment limitations. - Obtain benefit information and communicate coverage details when necessary. - Follow up with insurance carriers regarding pending claims and authorizations. - Maintain detailed documentation of insurance communications and claim updates. - Front Desk & Patient Support - Answer overflow inbound calls professionally. - Assist new patients with scheduling appointments and responding to general inquiries. - Route calls appropriately and provide excellent customer service. - Support front desk operations during high patient volume. - Maintain HIPAA compliance while handling patient information. - Administrative Support - Assist with billing questions and account inquiries. - Support administrative functions across two dental office locations. - Maintain organized patient records and billing documentation. - Collaborate with in-office staff to ensure efficient daily operations. - Participate in cross-training to support multiple office workflows. Qualifications - Minimum 2 years of dental billing experience (Required) - Orthodontic billing experience (Required) - Oral surgery billing experience (Strongly Preferred / Must Have) - Experience handling: - Insurance claim submissions - Claim follow-up - Appeals and denials - Insurance verification - Experience working with Denti-Cal (California Medicaid) is highly preferred. - Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. - Strong understanding of HIPAA regulations and healthcare compliance. - Excellent organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced dental environment. - Strong written and verbal communication skills. - Comfortable supporting multiple office locations. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.S.-based healthcare organizations. In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care. Depending on the client's needs, your responsibilities may include: - Patient coordination - Medical scheduling - Insurance verification - Medical documentation - Customer service - Healthcare operations - Other non-clinical support functions Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment. If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk. Qualifications - Fluent in English with a C2 level (spoken and written) - 3+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar) - Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools - Exceptional attention to detail and accuracy in data entry - Effective time management skills and ability to prioritize tasks across a queue - Self-motivated with a proactive approach to problem-solving - Working familiarity with the U.S. healthcare system, providers, and insurance plans - A Bachelor's degree in a related field is preferred Requirements - Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations - Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat - Accurately document, update, and maintain patient and healthcare records in accordance with established procedures - Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required - Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail - Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations - Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries - Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards - Identify opportunities to improve processes and contribute to operational efficiency and service excellence - Perform other healthcare administrative and support functions based on client needs and business requirements Benefits - Competitive salary based on experience - Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General) - 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations - Private health insurance — Rímac EPS coverage from the start - Long-term career placement with a single dedicated U.S. client - Fixed U.S. business hours — no rotating shifts - Exposure to U.S. business standards, tools, and professional culture - Career growth opportunities — many of our Associates grow with the same client for years

Role Description This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish. You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows. Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential. Key Responsibilities - Patient Intake and Scheduling - Answer inbound calls professionally and compassionately. - Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment. - Gather and document patient, insurance, referral, and intake information. - Schedule and reschedule appointments using PracticeQ and Google Calendar. - Manage weekly meetings, including billing reviews, Psycle patient updates, and office meetings. - Update lead statuses and scheduling outcomes accurately. - Maintain professional communication with patients and family representatives. - Patient Screening and Care Coordination - Screen patients for TMS and Spravato services based on the practice's established process. - Collect required information and communicate next steps clearly. - Coordinate Psycle-referred patients and maintain accurate status updates. - Submit and track MRI requests. - Follow up on pending patient requirements and escalate concerns when needed. - Insurance and Authorization Support - Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility. - Use insurance websites and payer portals to obtain benefit information. - Assist with SCA, LOA, and prior authorization requests. - Support Spravato authorization and insurance-related workflows. - Document verification and authorization results accurately in the appropriate system. - Billing and Office Support - Assist with EOB checks and weekly claims reviews. - Identify missing information or items requiring billing follow-up. - Complete limited QuickBooks tasks when needed. - Provide administrative support to the nurse practitioner and office manager. - Maintain accurate records across PracticeQ, Excel, Google Calendar, and other platforms. Qualifications - Fluent in English and Spanish. - Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration. - Experience handling inbound and outbound healthcare calls. - Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility. - Comfortable following established scripts, procedures, and workflows. - Strong communication, organization, and documentation skills. - Calm and professional when supporting patients in sensitive or emotional situations. - Reliable and able to remain focused during phone-heavy shifts. - Able to work 40 hours per week. Nice-to-Have Qualifications - Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice. - Experience using PracticeQ. - Experience with TMS or Spravato patient workflows. - Knowledge of QuickBooks. - Experience using Spruce for calls, texts, and contact management. - Familiarity with Availity and insurance payer websites. - Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests. - Experience coordinating MRI requests or specialty treatment services. Who We're Looking For - Warm, patient, and easy to talk to. - Confident communicating in both English and Spanish. - Comfortable helping patients who may feel nervous, overwhelmed, or uncertain. - Fast and consistent with patient and lead follow-up. - Accurate with scheduling, insurance information, and documentation. - Able to manage several workflows while staying organized. - Comfortable working independently and escalating concerns appropriately. - Interested in a stable, long-term role within a mental health practice.

Role Description We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to: - Insurance being cancelled - Missing a payment - Something missing in the document The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met. All informative calls, not sales or collections Daily Duties - 14 calls an hour, 100% on the phones all day - Verify insurance with agents (for example if a deduction is too high) - Upload information to company's internal website - Leave scripted messages when insurance agents don't answer the phone (based on client approved messages) Shift Bilingual French - 10:30am to 7:00pm CST, Tuesday through Friday; and 7:00am to 4pm CST Saturday. Training First 3 weeks 8:30-5, they will go through classroom training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated. Qualifications - High School Diploma - Bilingual French - Ability to type 30 WPM - 1+ year of Customer service experience (can include retail, call center, office work, data entry, restaurant) - No more than 2 jobs within 3 years - Comfort level that they WILL be on the phones all day long - Demonstrate a time they meet performance expectations - Positive attitude Requirements - Customer service experience Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 27, 2026.