• Own state arbitration strategy end to end. Decide which states we pursue, in what order, and why. Turn a function that's been informal and reactive into a deliberate, prioritized roadmap. • Build the state filing process from the ground up. Formalize how, when, and where we file across the ~20 states with real volume, replacing ad hoc handling with a repeatable operating model. • Lead and grow the State Arbitration team. Take over management of the existing team, including direct oversight of state arbitration staff, and hire quickly to scale the function as it formalizes. • Recover misrouted claims. Identify volume currently flowing into the federal IDR process that should be filed at the state level, and build the workflows to catch and correctly route it going forward. • Partner with Data & Analytics. Work closely with the analytics team to surface trends in claims and outcomes, and use that data to sharpen which states and strategies we invest in. • Drive the product roadmap for state arbitration. Partner with Product and Engineering to translate operational reality (eligibility rules, filing requirements, remittance advice complexity) into the tools and automation the team needs. • Own remittance advice and eligibility determination. Bring clarity to where claims sit between federal and state processes, and build the judgment calls into scalable, documented logic rather than one-off decisions. • Take on broader department management. Assume ownership of responsibilities currently held by Operations leadership, running state arbitration as its own accountable department rather than a shared responsibility.

Role Description As the Processing Manager of our Portfolio Division, you run the processing teams day to day and own the quality, speed, and consistency of how loans move through the department. This is a critical role. You know the guidelines inside and out, and you build teams that people want to be part of. You are comfortable with portfolio products, which we consider chattel and land home, and you can guide your team across all of them. You report to the Director of Processing and oversee the Assistant Processing Manager(s) for Portfolio. You create and maintain the policies, procedures, and best practices that keep the team aligned, and you make sure standards are followed without losing the human side of leading people. You must be able to adapt quickly to changing priorities and step in to assist in a variety of tasks whenever needed. Key Responsibilities - Leadership and Development - Lead, coach, and develop the Assistant Processing Managers, and support the processors underneath them. - Interview and hire candidates for the processing team, building a well-rounded group that fits both the skill and the culture. - Conduct team member reviews, including 90-day reviews, year-end reviews, and scorecard reviews. - Handle team member development: mediation, conflict resolution, verbal and written warnings, performance improvement plans, and termination recommendations. - Run new team member onboarding for the first day, including the introduction email, the commitment to service, single point of contact, the company introduction, and the manufactured versus modular overview. - Manage promotions, awards, and incentive programs for the team. - Operations and Quality - Spot check processor pipelines to keep quality and turn times where they need to be. - Strong understanding of underwriting guidelines and relay those guidelines, procedures, and process changes to the department and field scenario questions. - Conduct processing meetings and finalize meeting minutes ahead of each meeting. - Grant exceptions within your authority, lower dwelling coverage insurance exceptions, and cancellations. - Recommend and implement process improvements and new technology that make the team faster and more accurate. - Forecast pipeline and production goals and manage the team to hit them. - Effectively work with underwriting, closing, and origination to create streamline processes and hit daily and monthly goals. - Training Support - Support training efforts including Reg U classes, spot training, and rollout of new processes and guidelines. - Meet regularly with the training team on new processor progress and sign off on releasing processors from training. - Own second level escalated complaints from borrowers, dealers, realtors, and other partners. - Speak up across departments when you see a better way to do something. Improvement is everyone's job. Qualifications - 5+ Years in mortgage processing and/or underwriting - Extensive Encompass Experience - Track record of meeting or exceeding department goals. - Deep knowledge of mortgage guidelines, with a focus on Chattel and land home products. - Proven leadership and team building skills, with the respect of the people you lead. - Experience managing performance, handling hard conversations, and developing people. - Strong grasp of pipeline management, SLAs, and production metrics. - Recent working knowledge of Encompass and experience with tasked based workflow a plus. - Ability to work under deadline pressure and manage competing priorities. - Strong interpersonal communication and a steady, approachable leadership style. - Manufactured Housing knowledge required. - Construction to Permanent Financing experience a plus. Benefits - Medical - Dental - Vision - Life - 401K match - PTO - Sick Time - 10 Paid Holidays - Remote work opportunities

Role Description The Procurement Manager will lead the end-to-end strategic sourcing, market real estate acquisition, commercial lease negotiation, vendor onboarding, and contract management for Moniepoint MFB’s nationwide physical expansion. This pivotal role ensures the timely, cost-effective, and quality-driven rollout of regional offices and branch experience centers across major Nigerian cities—including Lagos, Benin, and Gombe (Q3). The successful candidate will act as the commercial anchor for capital expenditure (CapEx) and real estate portfolio growth, executing a quick turnaround of physical property requirements into commercial reality while mitigating supply chain risks in a fast-paced fintech/banking ecosystem. Responsibilities - Real Estate Procurement & Site Acquisition - Lead the active market search, identification, and commercial evaluation of prospective real estate assets across target states to secure properties optimized for Moniepoint’s operational needs. - Target and assess properties matching specific spatial templates, focusing on open-plan framed structures or multi-level standalone commercial buildings. - Spearhead high-stakes commercial lease negotiations and acquisitions, locking in competitive rental rates, favorable rent-free fit-out periods, flexible renewal clauses, and long-term tenure security. - Partner closely with internal Legal counsel and certified estate surveyors to conduct rigorous due diligence, verifying land titles, freedom from statutory encumbrances, and structural viability before finalizing acquisitions. - Strategic Sourcing & Category Management - Develop and execute a centralized procurement strategy tailored for nationwide, multi-site branch rollouts and building retrofits. - Create a robust, pre-qualified vendor matrix across Nigeria for construction professionals, civil works sub-contractors, specialist installers and suppliers. - Standardize pricing agreements and supply chains for recurring brand-specific elements, such as custom Brand cladding systems, office partitioning systems, curtain-wall systems, and high-impact exterior LED signage systems. - Establish strategic relationships with global and local manufacturers to de-risk long-lead import items (e.g., facade cladding systems, precision cooling systems, and alternative power components). - Technical Collaboration & Cost Control - Collaborate closely with the Business Lead (Branch Experience), Branch Network Architect team, Quantity Surveyors, Head, Admin, Real estate & Facilities Managers, and external consultants to review technical drawings and specifications drawn up for branch projects. - Conduct extensive market analysis with Quantity Surveyors, maintain an updated rates log for all supply elements, ensure rate alignment, and identify cost-saving value engineering opportunities. - Drive the commercial validation of physical space transformations, balancing the cost of open-floor structural conversions against tight project budgets. - High-Security & Specialized MEP Infrastructure Sourcing - Source and procure institutional-grade security assets, including vault doors, CSA security doors, CBN-approved Mantrap doors, bespoke ballistic or laminated glass counter screens, and high-grade steel cash trays for cash office installations. - Manage tendering and contract awards for advanced client-supply Mechanical and Electrical infrastructure, including Air-conditioning units, power generating sets, diesel storage tanks, facility inverters, and roof-level solar panel solutions. - Manage the procurement for mission-critical capability centers, including Surveillance room assets, server room assets, raised flooring, precision cooling units, and automated FM200 fire suppression systems. - Tender Management, Compliance & Contract Administration - Structure and publish clear Invitations to Tender (ITTs) and Request for Proposals (RFPs) for general contractors and specialized sub-contractors. - Partner with the Quantity surveyor to lead commercial negotiations to secure optimal credit terms, performance bonds, advance payment guarantees (APGs), and retention fees to protect Moniepoint MFB's investments. - Partner with internal Legal and Risk compliance teams to draft robust Service Level Agreements (SLAs) and comprehensive engineering/construction contracts with Third-parties. - Manage vendor onboarding and monitor vendor compliance regarding local statutory requirements, including ensuring that all appointed engineering or construction firms possess active corporate registrations where legally required. - Logistics, Supply Chain & Facilities Handover - Coordinate the logistical movement of corporate furniture, fixtures, and equipment (FF&E) to branch locations across varying geopolitical zones in Nigeria. - Work alongside Admin and Facilities Managers to ensure seamless facility handovers, verifying that all operation-critical assets (e.g., borehole systems, Power generation systems, and alternative power systems) are delivered with comprehensive manufacturer warranties and operational manuals. Qualifications - 5 to 10 years of progressive procurement and strategic sourcing experience, with a proven track record of handling capital projects, corporate real estate acquisitions, interior fit-out procurement, or commercial building construction. - Demonstrable experience leading commercial property searches, site selections, corporate acquisitions, and high-stakes lease negotiations specifically for properties earmarked for major structural refurbishment, retrofitting, and remodeling. - Must possess extensive procurement experience within a commercial bank (preferably managing branch network rollouts), a high-growth fintech executing physical operational touchpoints, or a tier-1 construction/project management firm in Nigeria. - Demonstrable experience navigating the supply chain, logistical constraints, and local market dynamics across the distinct regions of Nigeria (North-Central, South-East, South-West, North-West, etc.). Education & Professional Certifications - Qualifications in Procurement, Supply Chain Management, Estate Management, Business Administration, or a closely related discipline. - Professional membership or certification from recognised bodies such as CIPS, CIPSMN, or NIESV. Skills & Competencies - Deep understanding of the commercial property market in Nigeria, leasing laws, tenant-landlord obligations, and property evaluation methodologies. - Ability to read, interpret, and audit Bills of Quantities across civil, architectural, real estate, structural, and MEP trades. - Good understanding of construction and lease contract frameworks and standard commercial lease agreements including specialized clauses for retentions, rent reviews, liquidated damages, and indemnities. - Proficiency with modern e-procurement software, enterprise resource planning (ERP) platforms (e.g., SAP, Oracle, NetSuite), and project management tools. - Easily shifts from technical discussions with Architects and Building contractors/consultants to legal/commercial negotiations with property owners, external vendors, and internal corporate stakeholders. - A commercially astute negotiator who can aggressively drive down acquisition, leasing, and construction costs without compromising structural integrity, building safety, or premium brand aesthetics. - Understands the operational pressures of Regional Managers and Customer Experience teams, sourcing spaces that balance frictionless customer flows with secure banking operations. - Thrives in a high-velocity, hyper-growth corporate environment where agility, rapid turnaround times, and adherence to tight project schedules are critical. What success looks like in this role - Timely and cost-effective rollout of regional offices and branch experience centers matching Moniepoint’s strict quality and brand standards. - Seamless alignment across the extensive matrix of cross-functional collaborators (Architects, Quantity Surveyors, Legal, Regional Managers, and Executive Management). - High-stakes lease agreements secured with long-term tenure security, optimal credit terms, and minimized risk exposure. - A resilient, pre-qualified vendor framework that successfully mitigates supply chain disruptions and de-risks long-lead import items. Why join us - Competitive compensation, benefits, and career growth opportunities. - Fully remote work culture and support for professional development.

Role Description The Compensation team serves as a strategic advisor to business leaders, managers, and employees across MDB. We are compensation experts with a deep understanding of our stakeholders, problem solvers who use data and insights to drive value, and partners who build the tools, models, and frameworks that support sound compensation decision-making across the company. This role sits within the Compensation function and will work closely with the Customer organization and cross-functional partners including Recruiting, Finance, Legal, HR Partners. We are looking for a Senior Compensation Partner to serve as the dedicated compensation partner for the Product and Technology organization. This role will support Executive, VP and Director level leaders and their HRBP Partners as the primary day-to-day compensation resource. The ideal candidate will be a strong business partner and a builder of compensation programs, and tools, and must be comfortable operating with autonomy in a fast-moving environment. A Typical Day: - Serve as the dedicated compensation partner for the Product and Technology organization, supporting senior leaders, HR Directors, and People Partners across customer divisions. - Act as the primary point of contact for new hire offers, internal equity reviews, leveling decisions, and out-of-cycle requests. - Own compensation cycle execution for customer client groups end-to-end, including market benchmarking, budget modeling, manager enablement, and leadership rollups. - Lead competitive intelligence for roles by conducting market research on compensation trends, pay practices, and talent movement, particularly important in the new AI competitive landscape. - Develop benchmarking methodologies that supplement traditional survey data with recruiting signals, offer data, and other real-time market sources. - Partner with Recruiting and People partners to provide market insights and competitive positioning recommendations for hires at all levels. - Own or lead global projects to stretch learning such as shift allowance, job architecture, comp planning tool implementation. - Develop enablement materials that help managers understand compensation philosophy and make informed decisions. Qualifications - 10+ years of compensation expertise. - Proven track record as a compensation business partner supporting customer organizations, including end-to-end ownership of cyclical compensation programs. - Strong knowledge of third-party survey methodologies (for example, Radford and WTW), with the ability to build and validate pay structures across geographies and functions. - Experience leading cross-functional compensation initiatives and comfort navigating ambiguous, fast-moving environments. - Strong communication skills, with a proven ability to present complex compensation data clearly to senior business and technical audiences. Requirements - Experience in both compensation business partner and program roles. - Experience at a high-growth technology company. - Excellent communicator across all channels, in person, virtually, and in writing, with the ability to build strong working relationships across distributed teams. - Able to operate at multiple altitudes, prioritize effectively, and manage multiple projects and tasks simultaneously. - Highly organized and detail-oriented, with strong project management skills and excellent follow-through. - Process-oriented and comfortable creating structure in ambiguous environments, with a creative approach to solving non-obvious problems. - Comfortable moving between operational and tactical details and higher-level vision and strategy conversations. - Experience working remotely and/or internationally, coordinating effectively with global peers and team members, and understanding both the challenges and opportunities of remote work. - Ability to succeed in a collaborative, startup-paced environment. - Advanced skills in MS Office and G-Suite. - Strong business acumen and awareness of business and market trends. Benefits - Equity. - Participation in the employee stock purchase program. - Flexible paid time off. - 20 weeks fully-paid gender-neutral parental leave. - Fertility and adoption assistance. - 401(k) plan. - Mental health counseling. - Access to transgender-inclusive health insurance coverage. - Health benefits offerings. Company Description MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.