Title: Professional Billing Education & Quality Assurance Assistant Location: Saint Cloud United States Find your purpose as the Professional Billing Education and Quality Assurance Assistant with CentraCare. Responsible for the education and quality review of all employees assigned by their manager. Functions as a resource in the area of new hire and continuing education as well as quality control. Responsible for integrating system practice management and other available system technologies into the billing process consistent with corporate guidelines. Schedule: - Full-time 80 hours every 2 weeks - Mon-Fri 8a-430p - Majority Remote; needed onsite for meetings and trainings Pay and Benefits: - Starting pay is $22.85 per hour; exact wage determined by years of related experience. - Pay range: $22.85-$34.25 per hour - Full-time benefits: medical, dental, PTO, retirement, employee discounts and more! - Tuition reimbursement and college grant programs available. Qualifications: - High School Diploma or GED. - 2 years working claim follow-up and denials. - Demonstrated knowledge of healthcare billing and third-party payer requirements. - Excellent communication and organizational skills and customer relations principles. - Experience with the use of Microsoft Office applications and related healthcare systems and software. - Ability to prioritize and complete tasks in a timely manner with a high level of details and accuracy. CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer. Job Info - Job Identification231340 - Job CategoryAdministrative Support - Job ScheduleFull time - Job ShiftDay - Locations Saint Cloud, MN, United States - Assignment CategoryFull-time regular - Hours per Pay Period80 - Work From Home 100%No - Pay Ranges22.85-34.25

• Support the day-to-day operations of the services organization by managing project workflows, billing processes, and vendor invoice administration within Certinia • Ensure accurate project setup, maintaining integrity of time and expense data, and delivering timely, accurate client billing processing to support operational efficiency and financial performance • Manage project setup and maintenance within Certinia, ensuring accurate configuration of billing structures, rates, and revenue rules • Review and validate time and expense entries for completeness, accuracy, and policy compliance • Execute client billing processes, including invoice generation, adjustments, and reconciliations • Process and track vendor invoices, ensuring alignment with project budgets and contractual terms • Partner with project managers and finance teams to resolve billing discrepancies and improve workflow efficiency • Monitor project financials to support forecasting, revenue recognition, and margin analysis • Maintain data accuracy across systems to support reporting and audit readiness • Generate and manage client invoices in Certinia (T&M, fixed fee, milestone-based) • Review project financials to ensure billing accuracy and readiness • Partner with Project Managers to validate billable work and resolve discrepancies • Collaborate with Finance on invoice cycles, adjustments, and collections support • Ensure vendor invoices are accurately reviewed, validated, and handled in accordance with approved project budgets and authorizations • Maintain oversight of vendor spend and support timely accruals as needed • Develop and maintain reporting frameworks and dashboards in Certinia and Salesforce to support Services and Finance leadership • Translate data into actionable insights and recommendations to improve billing accuracy, financial performance, and operational efficiency • Identify opportunities for reporting automation and process optimization to improve scalability and efficiency • Ensure data integrity and consistency across systems to enable reliable reporting and decision-making • Proactively surface variances, discrepancies, and performance gaps, and recommend corrective actions

Role Description The Billing Specialist plays a critical role in maintaining healthy cash flow and supporting the sales process by managing customer billing, collections, payment processing, and financial recordkeeping. This position works closely with the sales team and bookkeeper to ensure accurate invoicing, timely collections, commission tracking, and exceptional customer service throughout the payment process. Essential Duties and Responsibilities - Accounts Receivable Management - Monitor outstanding customer balances and maintain accurate accounts receivable records. - Conduct daily follow-up on overdue and declined payments via phone, email, and text. - Resolve billing questions and payment issues in a professional and timely manner. - Negotiate and implement modified payment schedules when appropriate. - Document all collection activities and customer communications. - Billing & Invoicing - Generate invoices for products, services, and additional work requested by customers. - Ensure invoices are accurate and sent promptly. - Process customer payments through the company's payment processing platform. - Maintain organized billing records and supporting documentation. - Sales Team and Operational Support - Assist the team with payment processor setup and customer financing/payment options. - Provide administrative support related to customer accounts and payment status. - Coordinate with sales representatives to ensure a smooth customer billing experience. - Commission Administration - Track sales commissions and maintain accurate commission records. - Verify commission calculations and prepare reports for management and payroll. - Bookkeeping Support - Organize and file receipts and supporting financial documentation. - Assist the bookkeeper by maintaining accurate financial records and documentation. - Communicate discrepancies promptly. - Support month-end record preparation as needed. Qualifications - Experience in billing, accounts receivable, bookkeeping, or administrative accounting preferred. - Strong customer service and communication skills. - Comfortable making collection calls and following up consistently with customers. - Excellent organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with accounting software, payment processing systems, and Microsoft Office or Google Workspace. - Ability to maintain confidentiality and handle sensitive financial information professionally. Preferred Skills - Experience with payment processing platforms. - Knowledge of basic accounting principles. - Experience tracking commissions. - Familiarity with CRM and invoicing software. - Strong problem-solving and conflict resolution skills. Work Environment - This is a remote position performed from a dedicated home office. - Employees must maintain: - A reliable computer capable of running Microsoft 365 and other required business applications. - High-speed internet with dependable video conferencing and telephone capabilities. - A quiet, private workspace free from regular distractions. - Availability and responsiveness during normal business hours in the Central Time Zone, including participation in virtual meetings and timely communication with clients and team members. Physical Demands - Ability to remain in a stationary position (sitting or standing) for extended periods during the workday. - Ability to use a computer, keyboard, mouse, and telephone for prolonged periods. - Ability to communicate effectively verbally and in writing, including participating in video conferences. - Ability to type accurately and efficiently to perform essential job functions. Company Description Please review this Vivid Vision and prepare to answer questions connecting your role to the statement: Champion Tax Relief — Vivid Vision Our Goal by 2029: The absolute #1 company for small business owners to resolve their IRS back tax problems. - Recognized as the #1 leader in solving business owners’ back tax problems — by the accounting profession and by our clients. Who We Serve: While most tax resolution companies service the mass market in a cookie-cutter way, our firm services only the most complex IRS back tax problems — specifically for self-employed people and small business owners. - Most of our clients owe a minimum of $100,000 in back taxes, haven’t filed in years (often with no records to file with), and the IRS is knocking at their door. - Clients come to us because we are so specialized — and because we deliver results others simply can’t. - The work we do directly impacts people’s livelihoods. It protects their finances, their businesses, their marriages, and gives them a newfound path forward that has eluded them for years. Our Culture: Work hard, enjoy it while we do. - People feel respected working here — their opinions matter. We aren’t looking for “yes men.” - A-player only environment. If you can make things happen on your own, you’re a great fit. - We strongly value our employees. How we treat our team directly relates to the results we bring to clients. - Self-motivated, entrepreneurial individuals who want greater responsibility and autonomy — and who can self-manage. - The company runs autonomously — systems and personnel so solid that everything gets done, right, the first time. - Excellent systems. We’ve been around the block, and we know exactly what’s needed to deliver for our clients. Code word: Apricot - Core Values: - Entrepreneurial Attitude — We solve problems, figure out how to make things better, and take joy in continuous improvement. - Self-Managed — We get stuff done without needing someone to keep on top of us. - Excellent in Our Work — We are mindful of the great trust our clients place in us, and we do a great job for them. - Grow Big, Act Small - Respect Everyone - Have Fun

Retention Specialist / Accounts & Billing (must reside in Florianópolis) WHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors. A DAY IN THE LIFE Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. We are looking for a Retention Specialist / Accounts & Billing, focused on Accounts, Billing, & Retention. This person will manage a portfolio of agency customers, supporting account growth, renewals, billing, customer success, and retention initiatives. This role combines handling inbound support inquiries related to accounts and billing, customer relationship management, commercial negotiations, and operational excellence to deliver an exceptional customer experience while driving long-term customer value. If you are passionate about helping customers, demonstrating value, and driving product adoption, then this is the perfect opportunity for you! WHAT YOU’LL DO - Handle support inquiries from SMB, Mid-Market, & Agency customers related to renewals, account changes, billing, pricing, and retention. - Identify churn risks and proactively engage customers before renewal. - Negotiate renewals, custom pricing, contract amendments, and migration strategies. - Identify expansion opportunities through plan upgrades, add-ons, and new Duda products. - Handle complex billing inquiries, subscription management, contract interpretation, invoice disputes, and exception requests. - Partner closely with Sales, Support, Finance, and Legal to resolve customer issues. - Advocate for customers while balancing company policies and goals. - Create & improve internal playbooks for recurring customer scenarios. - Analyzing data and leveraging it to influence decisions & identify clear narratives and opportunities. As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers. WHO YOU ARE - 2+ years in Customer Success, Account Management, Retention, Customer Operations in a SaaS or software company. - A self-starter who is willing to take on whatever the team needs. - Excellent negotiation and conflict resolution skills. - Commercial mindset with the ability to balance customer satisfaction and business objectives. - Comfortable managing complex customer conversations involving contracts, billing, pricing, and renewals. - Strong written and verbal English communication skills. - Highly organized with excellent documentation habits. - Ability to prioritize multiple customer requests in a fast-paced environment. - Experience working cross-functionally with Product, Finance, Engineering, and Sales. - Experience with Salesforce, Zendesk, Google Workspace, HubSpot, or similar CRM platforms is a plus. - Experience supporting agency or B2B SaaS customers is preferred. Location & Work Model Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings. Application Instructions Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards. Why Duda? At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences. Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact accommodations@duda.co. Want to learn more about Duda? Check us out here!