IT Business Analysis Apply locations Quincy, Massachusetts time type Full time posted on Posted 15 Days Ago time left to apply End Date: June 25, 2027 (30+ days left to apply) job requisition id R-792959 IT Business Analysis (State Street Bank and Trust Company; Quincy, MA): The individual contributor in this role will architect, design and deliver advanced solutions that drive the responsible adoption and scaling of emerging technologies – including AI, Digital, and Quantum – across the enterprise. The position will play a key role in mobilizing business opportunities, developing use cases, and supporting central AI platforms, services, best practices, and standards. Specific duties include: architecting, designing, and delivering innovative solutions as part of the Emerging Tech COE, driving the adoption and scaling of AI capabilities across multiple business lines and disciplines; leading the identification, development, and promotion of AI-powered business use cases, ensuring that emerging technologies deliver measurable impact and value for the organization; acting as a visionary educator and promoter for the future of emerging technology, championing responsible AI, digital, and quantum innovation, and inspiring teams to embrace new platforms and solutions; demonstrating hands-on experience with core AI platforms that serve as the technological backbone of the company, enabling scalable, sharable AI capabilities across diverse functions and teams; driving the future of innovation by mobilizing business units, educating stakeholders, and fostering a culture of continuous learning and experimentation in emerging technologies; evaluating, benchmarking, and onboarding new AI technologies, ensuring their integration aligns with strategic direction, governance standards, and the broader mission of the Emerging Tech COE; collaborating with business unit management to analyze requirements, asking probing questions to surface real needs and opportunities for AI-driven transformation; providing subject matter expertise on production processes, controls, and operations, with a focus on leveraging AI to enhance efficiency, effectiveness, and compliance; facilitating education, inspiration, and use-case opportunity identification for emerging tech services; advise on training curriculum and pathways for AI and digital innovation; communicating decisions and recommendations clearly to peers, development teams, business stakeholders, and senior IT leadership, fostering a culture of innovation and continuous improvement; guiding and supporting project staff, reviewing work and providing recommendations to ensure deliverables meet business and technical requirements;; overseeing requirements validation with development and QA teams, ensuring new functionality meets business needs and drives future innovation; leading project management activities for multiple, simultaneous initiatives, including planning, resource allocation, progress tracking, risk management, and stakeholder communication to ensure timely and successful delivery of emerging technology solutions; and identifying and defining define production implementation requirements, including those specific to emerging technology platforms (AI, Digital, Quantum). Hybrid remote telecommuting permitted pursuant to company policy. Minimum Requirements: Bachelor’s degree, or its equivalent in Management Science, Project Management, Information Technology, or relevant field of study plus 7 years of proven experience as Business Analyst or in any occupation providing relevant analytical experience in financial services industry. Alternatively, the Employer will accept a master’s degree, or its equivalent in Management Science, Project Management, Information Technology, or relevant field of study plus 4 years of proven experience as Business Analyst or in any occupation providing relevant analytical experience in financial services industry. Must have: Proven analysis skills at both the business level (analyzing the business process, workflows, and operations) and at the information level (how data and information is stored and maintained); Strong critical thinking skills, including considering stakeholder needs and asking probing questions until the real needs are surfaced and understood; Proven experience conducting cost-benefit and impact analyses (e.g., ROI, risk assessments); Proven experience determining the root cause of any data-related issues; Experience identifying opportunities for data management improvements; Ability to analyze and interpret large and complex datasets in varying formats to validate completeness, integrity, and accuracy of data; Proven ability to produce clear and compelling reports for different audiences; Experience using tools like Excel, SQL, Python, Power BI, Tableau; Experience eliciting, document, and refine business requirements and using techniques like use cases, user stories, and wireframes; Experience validating requirements and support testing processes; Ability to create visual models that support analyses, such as workflow diagrams or wireframe prototypes; Experience creating workflow diagrams, BPMN charts, and wireframe prototypes; Demonstrated understanding of software development lifecycles, APIs, databases, and system architecture; Strong technology insights with demonstrated ability to work across business lines; Familiarity with AI integration and automation tools (e.g., Microsoft Copilot); Strong interpersonal communication, collaboration, facilitation, presentation, and negotiation skills; Ability to Collaborate effectively across business lines and technical teams; Ability to work independently and connect the dots to identify themes and common needs; Demonstrated experience working in an environment managing multiple, concurrent deliverables with shifting priorities, demands, and timelines; Familiarity with Agile methodology, and ability to use agile tools like JIRA . (Unless otherwise indicated, State Street is seeking the ability in the skills listed above with no specific number of years of experience required. All experience can be gained concurrently). To apply to this position, you must click the “Apply” button on this page and complete the online application. An EOE. #LI-DNI Salary Range: $161,803 - $200,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Deliver Tier 2 technical support for international distributors and domestic customers, troubleshooting and resolving complex IT issues related to networking, databases, storage, software, and HL7. • Partner with Cadwell's international distributors to advise on IT infrastructure design and requirements for Cadwell software deployments as related to tender responses. • Partner with Cadwell's after-hours support staff to ensure priority clinical support for international distributors with active service contracts. • Serve as a technical resource for Cadwell's international distributors throughout the support lifecycle, advising on and executing software upgrades, server migrations, and related infrastructure activities. • Ensure IT systems and processes comply with international data privacy and security regulations (e.g., GDPR, APPI, or local equivalents); advise distributors on compliance best practices. • Recommend and support region-specific disaster recovery plans and backup solutions to address local risks. • Deliver training and workshops for distributors to increase system familiarity and operational effectiveness.

Role Description We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you’ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You’ll develop both your technical and professional skills as you grow your career in information technology. Responsibilities and Duties - Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware. - Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets. - Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level. - Perform basic remote troubleshooting by guiding users through problem-solving steps. - Identify and recommend process improvements to enhance efficiency and service quality. - Deliver excellent customer service and maintain professional communication with end users. - Maintain up-to-date knowledge of company procedures, products, and services. - Meet or exceed departmental performance standards and KPIs. - Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards. - Collaborate effectively within a team environment while also working independently. - Demonstrate reliability, accountability, and consistent attendance. - Assess situations logically, resolve issues efficiently, and seek assistance when appropriate. Qualifications - 1+ years of experience in technical support, help desk, or contact center environments or equivalent education. - Experience or exposure to using a ticketing system (preferred). - Basic knowledge of Windows 7–11 troubleshooting. - General understanding of peripheral device and printer/scanner setup and troubleshooting. - Familiarity with Microsoft 365 and MS Office applications. - Familiarity with VPN configuration and general network troubleshooting. - Experience or exposure to providing remote support. - Basic Active Directory knowledge (user management, password resets, etc.). Soft Skills - Strong attention to detail and organizational skills. - Excellent verbal and written communication abilities. - Ability to apply established processes while adapting to procedural changes. - Proven analytical and problem-solving skills. - Strong interpersonal and customer service skills. Additional Details - Location: Atlanta, GA (Remote) - Department: Business Process Outsourcing (BPO) - Reports To: Help Desk Manager - Employment Type: Full-time, Non-exempt Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Equal Opportunity Employer RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities. Please Note RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa. Why Join Us This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next. We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization. We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

• Identify and evaluate opportunities within Distribution, Transmission, Substations, EV Infrastructure, Battery Energy Storage Systems (BESS), Renewable Energy and other utility-related markets. • Establish market priorities and recommend expansion into new geographic regions, service offerings and customer segments. • Monitor industry trends, utility capital improvement programs, and regulatory developments to identify future opportunities. • Build and maintain strategic relationships with utilities, EPC contractors, developers, municipalities, engineering firms, and key industry stakeholders. • Lead client engagement efforts, including presentations, capability meetings, networking events, and industry conferences. • Develop and maintain a robust pipeline of qualified opportunities aligned with the company's strategic objectives. • Serve as the technical business development lead for the Power Business Unit. • Communicate the company's capabilities with confidence and credibility to clients and industry partners.