• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified and support role with growth potential

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Ideal for individuals seeking stable, structured support role with growth potential

• Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills • Complete regular training on serving NSAH users • Answer inbound crisis-intervention telephone calls and online chats • Provide timely, accurate support to NSAH users • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts • Facilitate and manage online group chat services/sessions • Attend required monthly NSAH all-staff meetings • Assist with NSAH-specific data collection by completing session assessments during each shift