Arrive Logistics

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today! Who We Want As the Mexico Operations Manager at Arrive, you will lead the operational execution and strategic management of key cross-border accounts, ensuring service excellence in collaboration with BD and Carrier teams. You will analyze performance data to optimize processes and drive continuous improvement, while overseeing and mentoring a diverse, cross-cultural team. Your role will involve facilitating efficient onboarding processes, developing account growth strategies, and building strong relationships with both internal teams and external customers. Additionally, you will champion a high-performing, collaborative culture within the Guadalajara office, ensuring professionalism and supporting team development to achieve organizational goals. What You’ll Do Operational Execution - Collaborate with BD and Carrier teams to deliver exceptional service across key Mexico cross-border accounts. - Review and analyze account performance data (daily, weekly, monthly) to monitor KPIs, optimize processes, and share key insights with customer base. - Lead continuous improvement efforts within account operations to enhance efficiency and customer satisfaction and drive overall customer growth - Coordinate with operational support teams (e.g., Border Operations) to ensure smooth transit and 24/7 service coverage. - Audit the team load board, ensuring proper appointment scheduling, shipment tracking, and pricing and offer management. - Assist with managing accounts receivable and aging to limit invoicing issues and manage DSOs. - Serve a point of escalation for operational challenges, working with internal teams to resolve issues promptly. - Provide feedback to technology teams to improve systems and tools that support Mexico operations. - Ensure that all customer requests and operational issues are addressed in a timely manner and that appropriate follow up is also actioned - Lead by example as a player-coach, actively participating in day-to-day operations and stepping in to handle tasks when needed to ensure team success and maintain operational excellence People Management - Help oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads within the Mexico Operations Team, including onboarding, coaching, and performance management. - Host regular 1:1 meetings with Team Leads and direct reports to review account and team performance, discuss progress, address challenges, and provide coaching on areas for improvement and needed support. - Conduct quarterly career development conversations with the Team Lead and direct reports to discuss career growth, opportunities, strengths, areas for improvement, and goal setting. - Partner with Employee Success to identify early talent, assess flight risks, and evaluate the effort and performance metrics of direct reports. - Assign stretch projects or tasks to direct reports to foster engagement and create developmental opportunities. - Act as hiring manager for open roles on the Operations team and help identify internal talent pipelines. - Champion organizational changes, clearly communicating the reasons behind them, promoting a positive outlook within the team, and driving accountability with overall adoption. - Ensure all team members maintain a high level of professionalism, intervening when necessary. - Cultivate a high-performing, collaborative, and positive team culture within the Guadalajara office Account Strategy - Partner with BD and sales teams to develop and implement strategies for growing key accounts - Serve as a cross-border logistics expert, building strong relationships with internal teams and external customers. - Partner with Implementation Manager to facilitate an efficient and accurate onboarding process that gives Arrive a competitive advantage. - Travel as needed to engage with customers, educating them on cross-border services and building trust. - Provide operational feedback to BD Reps and Pricing teams for incumbent business to ensure alignment with customer requirements and competitive rates Qualifications - Fluency in Spanish and English - 6+ years minimum of previous experience in Operations or Account Management at a 3PL, - 4+ years minimum focusing on Cross-Border Mexico. - 2+ years of people management experience. - Proven track record of exceeding performance goals in all freight markets. - Strong collaboration with other departments. - Exceptional communication and interpersonal skills, both written and verbal. - Able to work collaboratively and cross-functionally with other team members to achieve results. - Proficient in the Microsoft Office suite; you can conduct analysis and create presentations independently. - Prior experience working in a 3PL (third-party logistics) company, with a strong understanding of supply chain operations, logistics management, and client relationship building. Supervisory Responsibility This position requires managing leads and individual contributors in the United States and Mexico, with employees both in office and remote. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Title: Customer Relations Specialist Location: Austin United States Job Description: Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction. What You'll Do - Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication. - Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks. - Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments. - Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow. - Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively. - Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements. - Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed. - Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals. - Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams. - Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications. - Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency. - Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements. - Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements. Qualifications - Bachelor's Degree in Accounting, Finance or a related field - 2+ years experience in a customer operations role - Industry experience required - Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel - Excellent written and verbal communication skills - Maturity to work effectively in negotiation discussions with customer and sales reps - Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required - Self-starter with ability to work independently and as a team - Highly organized with excellent time management skills and a high degree of accuracy and attention to detail - Ability to handle a heavy workload and adaptability to work in fast paced environment The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401K program. - A balanced Hybrid Work Environment: Our tech teams all come into the office together 2 -3 days a week and work-from-home the rest of the week! - Build relationships and find your home at Arrive through our Employee Resource Groups. - Leave the suit and tie at home; our dress code is casual. - Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown. - Park your car for free on site! - Sweat it out using local gym discounts or with the team at our onsite gym. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew. - Get paid to work with your friends through our Referral Program! - Get relocation assistance! If you are not local to the area, we offer relocation packages. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers.

• Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives. • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments. • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations. • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers. • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers. • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements. • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner. • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills. • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks. • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention. • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility. • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA). • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies. • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.

• Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives. • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments. • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations. • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers. • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers. • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements. • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner. • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills. • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks. • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention. • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility. • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA). • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies. • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. • Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. • Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. • Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. • Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). • Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. • Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. • Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). • Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. • Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. • Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. • Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. • Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. • Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). • Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. • Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. • Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). • Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. • Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want Based in our Guadalajara office, the Paralegal provides direct support to the Mexico Legal Consultant and the Legal team. The Paralegal assists with contract review and translation, corporate and commercial matters, drafting of members meetings, powers of attorney, corporate governance and recordkeeping, and the day-to-day management of legal documentation related to Arrive’s Mexico operations. This role is a key support function, providing local, day-to-day support from Guadalajara to the Mexico Legal Consultant to help ensure the smooth and timely handling of legal and operational matters in Mexico. What You'll Do - Provide direct support to the Mexico Legal Consultant and the broader Legal team on various aspects of Arrive’s operations in Mexico and cross-border operations into and out of Mexico. - Assist with contract review, drafting support and translation of commercial and operational documentation. - Support corporate and commercial matters, including corporate structuring, governance and the maintenance of corporate books and records for Arrive’s Mexican legal entity. - Assist with the preparation, coordination and documentation of members and shareholders meetings, including resolutions and related corporate filings. - Prepare, track and manage powers of attorney, including coordination with notaries and external legal counsel as needed. - Assist with KYC matters and customer and carrier onboarding, as well as carrier compliance matters, claims matters, employee matters, immigration matters and the like. - Work on a wide variety of special projects for the Mexico Legal Consultant, as assigned. - This position does not entail the provision of legal advice as a licensed attorney, lawyer or legal counsel. Qualifications - Fluency to a business level in written and spoken English and native level in written and spoken Mexican Spanish. - Law studies (pasante de Derecho), or equivalent legal support background, with hands-on experience gained at notary offices (notarías), law firms (despachos) and/or in-house legal teams. A professional license to practice law (cédula profesional) is not required, as this is a legal support role and not an attorney position. - 3+ years of experience in a corporate/commercial legal support role. - Experience dealing with a wide variety of Mexican corporate and commercial legal matters. - Working knowledge of the Ley General de Sociedades Mercantiles and experience coordinating with notaries (Notarias Públicas) on corporate filings and powers of attorney. - Meticulously detail oriented. - Contracts knowledge and a general understanding of company operations, organization, and procedures. - Excellent verbal and written communication skills. - Excellent time management, task tracking, organization and follow-up skills. - Comfortable working with highly confidential information. - Strong interpersonal skills and ability to interact with all levels of management. - Strong team player with the ability to collaborate effectively across the Legal team and other departments. - Proficient with standard office software, including Microsoft Word and Excel and/or Google Sheets. - Experience working in the transportation industry is a plus. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program!

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Carrier Compliance Coordinator at Arrive, you will play a pivotal role in safeguarding our customers’ freight and upholding our company’s reputation. This role will vet, monitor, and manage motor carrier relationships, proactively identifying and mitigating risks and potential fraud. You will serve as a key partner to our Carrier and Customer Sales teams, ensuring that all carrier engagements meet the highest standards of safety, compliance, and reliability. What You'll Do - Carrier Vetting & Risk Assessment: Evaluate and approve new carrier applications, utilizing advanced screening tools and investigative techniques to assess risk factors, detect potential fraud, and ensure compliance with company and federal regulations. - Incident Resolution: Resolve load and carrier issues, balancing speed with thorough risk analysis to protect customer interests and meet internal service level expectations. - Carrier Onboarding: Execute and manage the onboarding process for US and Mexican carriers, ensuring full compliance with federal regulations and the company's safety standards. - Policy Enforcement & Agreement Management: Collaborate with Sales and Legal teams to enforce company policies; ensure all carrier agreements and required documents are on file, up-to-date, and align with legal, safety, and ethical standards. - Continuous Monitoring & Proactive Intervention: Utilize real-time monitoring platforms to track carrier authority, insurance, safety ratings, and behavioral patterns; proactively flag and escalate anomalies or suspicious activity to prevent losses and service disruptions. - Insurance Verification & Compliance Audits: Liaise with insurance providers to verify coverage, investigate discrepancies, and ensure ongoing compliance with Arrive’s stringent requirements; conduct periodic audits of carrier documentation and performance. - Data Integrity & Reporting: Maintain meticulous records in our proprietary TMS, documenting all compliance checks, risk assessments, and incident resolutions; generate actionable reports to inform leadership and support continuous improvement. - Fraud Detection & Risk Mitigation: Analyze alerts for changes in DOT authority, insurance expirations, contact changes, and third party reports; investigate and respond to potential fraud, collaborating with Claims and Risk teams as necessary. - Stakeholder Communication: Provide timely and accurate guidance to internal teams on load resolutions, risk mitigation strategies and best practices in carrier management. Qualifications - Bachelor’s degree or 1-2 years of relevant experience in risk management, logistics, or compliance may be considered in lieu of degree. - Bilingual in English and Spanish is a plus OR Bilingual fluency (Spanish/English) required (for GDL) - Proven ability to work autonomously in a fast-paced, high-stakes environment. - Exceptional analytical, logical reasoning, and investigative skills. - Strong written and verbal communication skills, with the ability to convey complex findings clearly and professionally. - Proficiency with G-Suite, Microsoft Office, and logistics management systems; experience with risk monitoring tools preferred. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. What You’ll Do Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities. What You'll Do - Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps - Managing the load board for optimal visibility and ensuring all data is current and accurate - Execute problem solving and innovative thinking to improve and streamline processes. - Assist in tracking and updating load milestones including Border Operations Card - Coordinating pickup, crossing, and delivery scheduling and execution - Managing complemento carta porte processes. - Manage carrier representatives' books of business from Booked to Delivered. - Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers. - Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills. - Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance. - Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly. - Make sure to remain up to date with all of our SOPs (Standard Operational Procedure). - Maintain strong service metrics while assisting rep in growth of business - Exemplify a level of assertiveness to identify issues and solve them. - Foster existing relationships with our carrier partners to allow us better access to real-time updates. - Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers. - Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. - All communication related to permissions or any administrative inquiry must be escalated to your team leadership. - Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time Qualifications - 6+ months experience as Carrier Success Representative - College degree preferred - Ability to work in a fast pace environment - Passion for quality customer service - Strong sense of urgency and ability to prioritize time-sensitive issues - Detail-oriented and thorough when presenting information - Organized when it comes to time management and deadlines - Able to work independently and collaboratively The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes. What You'll Do - Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership. - High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration. - Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests. - Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values. - Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices. Qualifications - Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry. - 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred. - Exceptional organization skills and high attention to detail. - Proficient in Google Suite; conduct basic risk analysis and general data reporting. - Superior written and verbal communication skills. You understand that proactive communication is key. - Ability to work both independently and collaboratively. - Strong critical thinking, judgment, and decision-making skills. The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.